The communication with this group was incredibly frustrating. Unanswered calls, emails that weren't replied to, and ultimately based on false marketing--there haven't been any great white sharks seen in False Bay in about 5 years according to the staff on our boat.
We booked months in advance, but when we arrived in Cape Town, we discovered there had been a scheduling error with our other tours. I sent an email inquiring about whether we could switch our tour to another day, and got no response. When I finally got ahold of them at 9:30pm with the help of our hotel concierge because we still hadn't heard about our scheduled pickup time for the next morning, we were told that our initial booking had been cancelled, and our date had been changed to a different day that we could not attend. I stated that we could not make the new booked date (which was done without communication or consent), and requested that we attend what we had originally booked. The office manager stated that they had already given our spots on the morning trip away to someone else (again, without any communication to us), so we'd have to attend the afternoon trip. This timing made us adjust other plans that we'd had for the afternoon as well.
When we got to the boat, the crew had my family suit up first, but then wait until there was a shark sighting before we got into the water. They talked about how the morning dive had been great, but when asked about any Great Whites (which are plastered all over the website), they revealed that there haven't been any sightings of them in about 5 years! The crew worked extremely hard to chum the waters, but after two hours of sitting on the sunny deck in neoprene wetsuits, we were told that they were calling it a day, and we wouldn't be getting in the water.
I understand that wild animals are unpredictable, and the sharks are not kept in a tank, so there are no guarantees. When I reached out to request a 50% refund given the hassle we'd had with our bookings being changed, the lack of communication, and the ultimate waste of our precious vacation time, I was told that we would receive vouchers for another trip. Given our other scheduled plans, we are unable to use vouchers, so those were never sent either.
Again, the crew on the boat was great, and worked SO hard to ensure our safety and enjoyment of the day. The office staff on the other hand is a nightmare to work with, and don't expect to see any Great Whites. Go for a scuba dive instead, or save your money.