Jamaica Tours Ltd.
Jamaica Tours Ltd.
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Sightseeing ToursNature & Wildlife ToursDay Trips
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Ironshore, Jamaica

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(69 reviews)
(42 reviews)
(59 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles597 reviews
Excellent
290
Very good
107
Average
64
Poor
55
Terrible
81

Carol C
3 contributions
1.0 of 5 bubbles
Jan 2024 • Couples
JTL does not do what they say. I was to be refunded for airport shuttle mistakenly booked. Never received refund. Even spoke with the JTL rep at resort and she assured me I would be refunded. Then booked another shuttle and was charged for that to. Do not use for shuttles to Jewel Cove in Jamaica. Still working to get refund.
Written 21 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Wade43
Petersburg, VA3 contributions
5.0 of 5 bubbles
Jan 2024 • Couples
We had a great experience, if you book a shared transfer, FYI you can expect a wait time of 30-45 minutes on the shuttle until everyone arrives who booked your time slot. We just had drinks and mingled while we waited (you can wait on the shuttle if you’d like). Our driver going to Negril, got us there in less than two hours even with a lot of traffic. Our driver scheduled for our departure, arrived on time, stopped us at the Negril signage for pictures and still got us to the airport in little over an hour (there wasn’t any traffic that time of morning).
Written 22 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vinit S
1 contribution
5.0 of 5 bubbles
Dec 2023 • Couples
Jamaica Tours Limited provided us service for pick up and drop off from airport. Their driver Andrew was extremely professional and made an extra effort to humor tourists. He also made sure that pick up is done on time and went to search for tourists if they were not ready in the lobby.
We thank him for his effort in making Jamaica a well travelled destination. Also I would like to thank JTL staff at Hilton Rose (our package was booked from costcotravel) for accommodating us at a later pick up time on our return from airport.
Written 8 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Deloney
Ewa Beach, HI2 contributions
1.0 of 5 bubbles
Dec 2023 • Friends
We welcomed the opportunity to visit Jamaica again to attend the wedding of a long time free. The Jewel Grande concierge was gracious and helpful in providing guidance days ahead of our trip which included scheduling airport transfers for our party. Upon arrival, we discovered this transport was provided by Jamaica Tours Ltd (JTL). We paid $60 for a ten-minute ride.
Upon arrival at the resort, we were pressed to quickly schedule our return trip. During our visit, we ventured off-property for excursions and taxi rides to see the sights. We discovered that taxis service the hotel with much better rates to the airport.
24 hours before our departure, we opted to use our departure time to check out, see the sights, and get pictures with the beautiful "I Love Montego Bay" sign at the airport versus simply getting transported and dropped off.
Jamaica Tours Ltd. declared our reservation as non-refundable and then asked for the small voucher provided upon arrival. We provided a picture of the voucher but that was not acceptable. My response was how were they gonna let us on the bus the following day without it, if it was required and why could it not be printed out from my picture. There was no consideration or compromise to be made.
It is an unfortunate chain of events as I do love visiting here and am constantly faced with the realities of the mindset that takes advantage of visitors to this beautiful island. Refunding our $60 transfer 24 hours n advance would not bankrupt this business and it is unfortunate this denial was accomplished based on "we need the printed voucher for our documentation however, we can't print it out from your picture."

Written 4 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Seth B
2 contributions
1.0 of 5 bubbles
Aug 2023 • Family
Waited at the airport for over 30 mins melting in the humidity. Zero updates and conversation with us. We had to constantly check in and being told, just a minute. No apologies. Then on the return transfer from the hotel they were over 30 mins late to picking us up without any communication again. Phone number went straight to voicemail. Had to have the hotel concierge do some leg work and to finally get a hold of them. Terrible time management. Terrible customer service.
Written 17 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

NRJ
Toronto, Canada5 contributions
4.0 of 5 bubbles
May 2023 • Solo
Excellent driver. Very friendly. He really knew Negril JA and all the hotel locations. We stopped to take a bathroom break and get a drink from Mo Bay to Negril. However, the patty and red stripe price at the pit stop was completely overpriced.
Written 2 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Laura Ramirez
4 contributions
5.0 of 5 bubbles
May 2023 • Couples
We booked all of our tours at Iberostar with Natalie. She was so sweet and helped us find the perfect excursions to fit our needs. We went on the dolphin Cove tour and it was awesome, which was awesome and we had a very good driver. We also went on the plantation tour with Alicia and our bus driver. Troy, both Alicia and our bus driver. Troy were top-notch and excellent Both tours included lunch and the food and both places. What is very, very delicious. Troy was the best bus driver ever! Alicia really knew the history of Jamaica and we learned so much. We just loved her. I booked my bus ride to and from the airport and Claire mobile with JTL. I HIGHLY RECOMMEND THEM.
Written 21 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vinodhc
West Orange, NJ11 contributions
2.0 of 5 bubbles
Apr 2023 • Couples
Tours were ok. Negrill Beach tour was overpriced. Worst part was they took us to Rainbow gift shop where we were supposed to get 50% off tag price. It was a rip off. We paid $40 for a Jamaica run bottle after the 50% discount on original $80. Same exact bottle was only $18 at Duty free. The pepper sauces were $10 each after discount at one location and 3 for $12 at another location of the same store.
Written 30 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Scott B
Wantagh, NY708 contributions
3.0 of 5 bubbles
Mar 2023 • Couples
The tour of the Black River could have been longer, it was super quick but did show you the mangroves, birds and crocs which came up to the boat when called by the captain. After the Black River, lunch is at an outdoor covered restaurant and it was very good, homemade by a local business owner.

At YS Falls, if you don't swim then there is probably enough time included in the tour. But we took a dip in all of the pools, and the swimming pool at the bottom. The tour guide was on top of us to be back at the bus stop at a specific time, and 5 minutes before she was pushy, even though we still made it on time to the stop.

The driver did stop upon request at a roadside stop for someone to buy fruit and we got a bowl of local soup which was spicy and tasty for $3 plus two fruits.

The drivers were safe and friendly. You are reminded a few times to tip the boat captain, the driver and the tour guide which was not appreciated. We would have tipped more if not being pestered.

Out of the tours offered from Negril, this seemed the best option. The dolphin tour lets you swim with ONE dolphin, and the extra package you get TWO dolphins. The other tours were not of our interest.
Written 4 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Penny S
4 contributions
1.0 of 5 bubbles
Mar 2023
Horrible !!!!!!!

Waited on the bus an hour at the airport waiting for them to fill it up with other people. made 3 stops on the way. waited 10 mins at one resort to load other guest.

the 1.5 hour trip from the airport to our resort took 4 hours.

Used private car service on return trip.

Hope that stupid driver spent some time waiting on us the day of departure.

Expiedia should remove them from their web page. I'll never use either again
Written 19 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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JAMAICA TOURS LTD. (Ironshore) - All You Need to Know BEFORE You Go