Jamaica Tours Ltd.
Jamaica Tours Ltd.
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Jamaica Tours Ltd.
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4.0
597 reviews
Excellent
290
Very good
107
Average
64
Poor
55
Terrible
81
Carol C
3 contributions
Jan 2024 • Couples
JTL does not do what they say. I was to be refunded for airport shuttle mistakenly booked. Never received refund. Even spoke with the JTL rep at resort and she assured me I would be refunded. Then booked another shuttle and was charged for that to. Do not use for shuttles to Jewel Cove in Jamaica. Still working to get refund.
Written 21 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wade43
Petersburg, VA3 contributions
Jan 2024 • Couples
We had a great experience, if you book a shared transfer, FYI you can expect a wait time of 30-45 minutes on the shuttle until everyone arrives who booked your time slot. We just had drinks and mingled while we waited (you can wait on the shuttle if you’d like). Our driver going to Negril, got us there in less than two hours even with a lot of traffic. Our driver scheduled for our departure, arrived on time, stopped us at the Negril signage for pictures and still got us to the airport in little over an hour (there wasn’t any traffic that time of morning).
Written 22 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinit S
1 contribution
Dec 2023 • Couples
Jamaica Tours Limited provided us service for pick up and drop off from airport. Their driver Andrew was extremely professional and made an extra effort to humor tourists. He also made sure that pick up is done on time and went to search for tourists if they were not ready in the lobby.
We thank him for his effort in making Jamaica a well travelled destination. Also I would like to thank JTL staff at Hilton Rose (our package was booked from costcotravel) for accommodating us at a later pick up time on our return from airport.
We thank him for his effort in making Jamaica a well travelled destination. Also I would like to thank JTL staff at Hilton Rose (our package was booked from costcotravel) for accommodating us at a later pick up time on our return from airport.
Written 8 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deloney
Ewa Beach, HI2 contributions
Dec 2023 • Friends
We welcomed the opportunity to visit Jamaica again to attend the wedding of a long time free. The Jewel Grande concierge was gracious and helpful in providing guidance days ahead of our trip which included scheduling airport transfers for our party. Upon arrival, we discovered this transport was provided by Jamaica Tours Ltd (JTL). We paid $60 for a ten-minute ride.
Upon arrival at the resort, we were pressed to quickly schedule our return trip. During our visit, we ventured off-property for excursions and taxi rides to see the sights. We discovered that taxis service the hotel with much better rates to the airport.
24 hours before our departure, we opted to use our departure time to check out, see the sights, and get pictures with the beautiful "I Love Montego Bay" sign at the airport versus simply getting transported and dropped off.
Jamaica Tours Ltd. declared our reservation as non-refundable and then asked for the small voucher provided upon arrival. We provided a picture of the voucher but that was not acceptable. My response was how were they gonna let us on the bus the following day without it, if it was required and why could it not be printed out from my picture. There was no consideration or compromise to be made.
It is an unfortunate chain of events as I do love visiting here and am constantly faced with the realities of the mindset that takes advantage of visitors to this beautiful island. Refunding our $60 transfer 24 hours n advance would not bankrupt this business and it is unfortunate this denial was accomplished based on "we need the printed voucher for our documentation however, we can't print it out from your picture."
Upon arrival at the resort, we were pressed to quickly schedule our return trip. During our visit, we ventured off-property for excursions and taxi rides to see the sights. We discovered that taxis service the hotel with much better rates to the airport.
24 hours before our departure, we opted to use our departure time to check out, see the sights, and get pictures with the beautiful "I Love Montego Bay" sign at the airport versus simply getting transported and dropped off.
Jamaica Tours Ltd. declared our reservation as non-refundable and then asked for the small voucher provided upon arrival. We provided a picture of the voucher but that was not acceptable. My response was how were they gonna let us on the bus the following day without it, if it was required and why could it not be printed out from my picture. There was no consideration or compromise to be made.
It is an unfortunate chain of events as I do love visiting here and am constantly faced with the realities of the mindset that takes advantage of visitors to this beautiful island. Refunding our $60 transfer 24 hours n advance would not bankrupt this business and it is unfortunate this denial was accomplished based on "we need the printed voucher for our documentation however, we can't print it out from your picture."
Written 4 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seth B
2 contributions
Aug 2023 • Family
Waited at the airport for over 30 mins melting in the humidity. Zero updates and conversation with us. We had to constantly check in and being told, just a minute. No apologies. Then on the return transfer from the hotel they were over 30 mins late to picking us up without any communication again. Phone number went straight to voicemail. Had to have the hotel concierge do some leg work and to finally get a hold of them. Terrible time management. Terrible customer service.
Written 17 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NRJ
Toronto, Canada5 contributions
May 2023 • Solo
Excellent driver. Very friendly. He really knew Negril JA and all the hotel locations. We stopped to take a bathroom break and get a drink from Mo Bay to Negril. However, the patty and red stripe price at the pit stop was completely overpriced.
Written 2 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Ramirez
4 contributions
May 2023 • Couples
We booked all of our tours at Iberostar with Natalie. She was so sweet and helped us find the perfect excursions to fit our needs. We went on the dolphin Cove tour and it was awesome, which was awesome and we had a very good driver. We also went on the plantation tour with Alicia and our bus driver. Troy, both Alicia and our bus driver. Troy were top-notch and excellent Both tours included lunch and the food and both places. What is very, very delicious. Troy was the best bus driver ever! Alicia really knew the history of Jamaica and we learned so much. We just loved her. I booked my bus ride to and from the airport and Claire mobile with JTL. I HIGHLY RECOMMEND THEM.
Written 21 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinodhc
West Orange, NJ11 contributions
Apr 2023 • Couples
Tours were ok. Negrill Beach tour was overpriced. Worst part was they took us to Rainbow gift shop where we were supposed to get 50% off tag price. It was a rip off. We paid $40 for a Jamaica run bottle after the 50% discount on original $80. Same exact bottle was only $18 at Duty free. The pepper sauces were $10 each after discount at one location and 3 for $12 at another location of the same store.
Written 30 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scott B
Wantagh, NY708 contributions
Mar 2023 • Couples
The tour of the Black River could have been longer, it was super quick but did show you the mangroves, birds and crocs which came up to the boat when called by the captain. After the Black River, lunch is at an outdoor covered restaurant and it was very good, homemade by a local business owner.
At YS Falls, if you don't swim then there is probably enough time included in the tour. But we took a dip in all of the pools, and the swimming pool at the bottom. The tour guide was on top of us to be back at the bus stop at a specific time, and 5 minutes before she was pushy, even though we still made it on time to the stop.
The driver did stop upon request at a roadside stop for someone to buy fruit and we got a bowl of local soup which was spicy and tasty for $3 plus two fruits.
The drivers were safe and friendly. You are reminded a few times to tip the boat captain, the driver and the tour guide which was not appreciated. We would have tipped more if not being pestered.
Out of the tours offered from Negril, this seemed the best option. The dolphin tour lets you swim with ONE dolphin, and the extra package you get TWO dolphins. The other tours were not of our interest.
At YS Falls, if you don't swim then there is probably enough time included in the tour. But we took a dip in all of the pools, and the swimming pool at the bottom. The tour guide was on top of us to be back at the bus stop at a specific time, and 5 minutes before she was pushy, even though we still made it on time to the stop.
The driver did stop upon request at a roadside stop for someone to buy fruit and we got a bowl of local soup which was spicy and tasty for $3 plus two fruits.
The drivers were safe and friendly. You are reminded a few times to tip the boat captain, the driver and the tour guide which was not appreciated. We would have tipped more if not being pestered.
Out of the tours offered from Negril, this seemed the best option. The dolphin tour lets you swim with ONE dolphin, and the extra package you get TWO dolphins. The other tours were not of our interest.
Written 4 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Penny S
4 contributions
Mar 2023
Horrible !!!!!!!
Waited on the bus an hour at the airport waiting for them to fill it up with other people. made 3 stops on the way. waited 10 mins at one resort to load other guest.
the 1.5 hour trip from the airport to our resort took 4 hours.
Used private car service on return trip.
Hope that stupid driver spent some time waiting on us the day of departure.
Expiedia should remove them from their web page. I'll never use either again
Waited on the bus an hour at the airport waiting for them to fill it up with other people. made 3 stops on the way. waited 10 mins at one resort to load other guest.
the 1.5 hour trip from the airport to our resort took 4 hours.
Used private car service on return trip.
Hope that stupid driver spent some time waiting on us the day of departure.
Expiedia should remove them from their web page. I'll never use either again
Written 19 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philipp S
1 contribution
I am going to the Bahia Principe Luxury using Jamaica Tours Ltd shared shuttle. How long will it take to get there from the airport?
6666s
Toronto, Canada15 contributions
We are planning to use a private car transfer service from Montego Bay Airport to Ocho Rios. Is it safe and what is the approximate cost ?
UKEscaper
Ashford, UK81 contributions
Hi, if you book with one of the recognised providers then you are perfectly safe. You can get quotes from the companies so this will help you decide which one to choose. The travel time will be about 45mins to 75mins traffic dependent.
If you browse for Montego Bay Airport Transfers to Ocho Rios you will get a list of providers, get quotes, check Trip Advisor and then you can make your mind up.
Merry Christmas
Regards Marcus
Ellen Lin
1 contribution
We are travelling with small children. Does the airport shuttle have seatbelts and can we put the carseat onto the seat?
we2are469
Vancouver, Canada59 contributions
All the taxi's we've ever taken are conventional cars with conventional seat belts, and car seats should not be a problem.
Shuttle buses on the other hand will be a problem. While equipped with seat belts, as we found, they may not function. As well some are large tour type bus and not usually a good fit for car seats. Best to book a private car or Taxi.
dreweich0428
Fond du Lac, WI1 contribution
My husband and I are traveling to Jamaica for the 5th time and have always taken the free shuttle. We are going to Runaway Bay as always but are considering taking a private transfer this time and were wondering if anyone knows if it is a quicker ride than with a shuttle. I know with a shuttle and stops at other resorts it almost an hour and a half ride, with a private transfer will it cut off any time that would make it worth it?
LINDA S
Felixstowe, UK37 contributions
yes it would cut ur travel time .but arranged trips are covered by insurance private are not . just be causious .
smerry7
Thorold, Canada
We are using JTL for our airport transfer to Jewel Dunns River Resort. This was included in our purchase through Costco travel. Has anyone used them through Costco before? There are 6 of us and I'm wondering What size shuttle bus and how long the actual trip will take.
Thanks
JamaicaTours
Montego Bay, Jamaica
The shuttle will likely be one only for Jewel Resorts which means limited stops (if any at all) all previous responses are for the most part correct, you'll be very comfortable and should get to your hotel in approximately an hour and fifty minutes.
Lalena0650
Toronto, Canada9 contributions
Er a question. To Devon WhiteI want to ask my previous driver, I care about you, is everything okay? Love Karren
Lan M
Houston, TX
Need airport transfer on Dec 6th for 2. My sister & her husband who are on the same flight book JTL for airport transfer for $18/person roundtrip. Can I book JTL for same fare for 2 ?
Derek B
Buffalo, NY73 contributions
A little too late, but my take was it was per person.
YorkRegionPotlicker1
Newmarket, Canada137 contributions
Do you offer the helicopter transfer to Negril from Montego Bay
kokomo37
ontario8 contributions
We wil be arriving March 12/15 at around 1:20 pm and will require a ride to RTP. Can you provide this service and at what cost? I look forward to hearing from you
Lisa