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I bought a walking coffee tour of DTLA and the day before the tour I get a text from a random number in saying in poor English that the tour was cancelled because there were no available guides. There was no info about rescheduling the tour or getting a refund at all. So I immediately sent an email (because there is no contact number on their website) asking for more information and I still have not received a response (three days later). In the mean time, Best Tours is filling up with inbox with spam about reviewing the tour I never even got to go on and all this other advertisement crap I should up for, when I STILL have not heard back about a refund or what even happened with the tour I paid $100 for. I tried calling a contact number and it's impossible to get through to an actual person, and their "online chat" doesn't work either. I would NEVER buy anything from this site again and will warn everyone I know that it's likely a scam.…
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Date of experience: July 2017
Helpful
Not recommended. Tour guide did not turn up and the group was left stranded. Despite repeated attempts to contact the tour company- no response. 3 days later got an email saying tours now cancelled. Despite repeated requests for a refund, they have kept saying I have to contact agent- even though I booked direct. I would not recommend Best Tours" to anyone. Just a rippoff…
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Date of experience: March 2017
Helpful
We were to meet our guide for the Beverly Hills chocolate tour in front of Sprinkles cupcakes. After 1/2 hour, one of the group figured out how to contact Best tours. There was no communication with any of the rest of us, we all found out via that person that the tour was cancelled. If that one person hadn't let us all know, we would just be at a loss to know what was wrong. We had walked about 2 miles from our hotel to Sprinkles, we now had to walk back, wasting most of our day, too late to find something else to do. Since I booked with Groupon, I still am not quite sure how to get my refund. The only bright spot- the people at Sprinkles were awesome, let us all hang out inside the nice cool store while we waited, and were so accommodating even though they had no connection with the tour.…
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Date of experience: March 2017
Helpful
Our MC Topher was very personable and knowledgeable. We had a fun, diverse group, but at 22 people it felt a bit too large given our overwhelming presence and the resulting wait times for our coffees (and gelato) at each stop.
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Date of experience: February 2017
Helpful
Hello, my boyfriend and I traveled to California for our honeymoon and as coffee fans, we really recommend this tour. It is an amazing and original experience and the guide is really knowledgeable, the tour is also well organised. Go for it!
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Date of experience: November 2016
Helpful