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Coldwater Creek Spa

15 Reviews
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Coldwater Creek Spa

15 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
15Reviews2Q&A
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Meg H wrote a review Nov 2020
Simi Valley, California4 contributions
They have lost my business forever. Fortunately for them, they are unethically keeping my $800 that they collected over COVID to self support their business. I was a monthly membership customer. I did not cancel during COVID because I was told my credit would roll over and would not expire. That was a lie. When I booked my appointment after they re-opened, I was told that I had 2 months to use 8 months worth of credits. I requested more time as I don't need or want to be at the spa every week. They extended it to 90 days. That virtually makes no difference. All I wanted was the length of time I purchased (8 months to use my 8 credits). I was going to remain a customer and get 2 services each month. Every step of the way, the Me-Spa team kept telling why this was my fault and General Manager Alyssa, really drove it home. She referenced the no refund policy in my contract and said, COVID was not their fault. That's true - I never said it was, but it's not my fault either. After 2 weeks of back and forth, ME-SPA pushed me to want out completely and I requested a refund. I even suggested a partial refund compromise. All of which were denied, but they now offered to extend my use time. NO - that should have been done in the first 6 requests I made - not after this horrible customer experience. I have been lied to and demeaned and still, Me-Spa doesn't seem to care. I have never been so insulted by a company, especially one who totes themselves on relaxing you. They made this seem like it was all my fault, but every decision I made was based on misinformation from them. I was looking out for you Me-Spa, but you weren't looking out for me. For complete email transcripts, see photos.
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Date of experience: November 2020
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eventgal_1 wrote a review Aug 2017
Santa Barbara, CA12 contributions3 helpful votes
This is a very nice spa. I love that it is local, and not so crowded that you have to schedule weeks in advance. A lovely feature is the foot soak while you wait for your therapist. It sets a relaxing tone. They have some excellent massage therapists!
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Date of experience: April 2017
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carlym1982 wrote a review Jul 2017
Simi Valley, California5 contributions1 helpful vote
Nice facility and masseuse, but no steam room which is a bummer. I've also gone for a mani/pedi which was a 5 star experience.
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Date of experience: February 2017
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Lori B wrote a review Nov 2016
Simi Valley, California14 contributions
I have been there twice and both times it was a wonderful experience. They are very professional and the facility is very clean. The staff is very friendly and knowledgeable. I had a facial which was very relaxing. Had a pedicure and it was the best I ever had. Very quiet and peaceful, no chit chating and your provided with a comfy robe when you arrive. Just a bit pricey . But if you want a place to relax this is it.
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Date of experience: December 2015
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DJE363 wrote a review Oct 2016
8 contributions
I went with my sister September 30th. I was visiting from Pennsylvania. Shelby was amazing. I've been there before and thought the footbath was a really nice touch. But the massage I got was amazing. Ask for Shelby.
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Date of experience: September 2016
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