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Ameristar Casino Black Hawk

Certificate of Excellence
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Address: 111 Richman Street, Black Hawk, CO 80422
Phone Number:
+1 720-946-4000
Website

TripAdvisor Reviewer Highlights

Read all 297 reviews
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  • 152
    Excellent
  • 82
    Very good
  • 31
    Average
  • 11
    Poor
  • 18
    Terrible
Pleasant stay at an high altitude

We were comped four nights with a $100 food credit. The hotel is located at an altitude exceeding 8500', which we found to affect us a bit. The room was of adequate size and... read more

4 of 5 bubblesReviewed 12 December 2016
MortyCanada
,
Columbia, Missouri
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297 Reviews from our TripAdvisor Community

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Showing 294: English reviews
2 reviews
1 of 5 bubbles Reviewed 1 week ago via mobile

Unfortunately it wasnt what I expected. When I called a couple days before to confirm our stay the lady that helped me was (Marge), she was really nice. I let her know how my husband & I had just got married in June of 16 and were trying to celebrate a little honey moon because we were unable to have... More 

Helpful?
Thank Jennie G
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon, Jennie - Thank you for your recent review. We sincerely appreciate your feedback, but we're concerned to see you didn't have a 5-star experience with us. We have passed along your comments to our leadership team, but we would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com with additional details regarding the... More 

Des Moines, Iowa
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

I've stayed here for the past few years and it's an excellent hotel. Very well kept, up to date, great hot tubs, and a very nice casino. It's a perfect hotel for skiers, I've never stayed in the mountain again after discovering this hotel.

Helpful?
Thank Cornelius Q
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to hear you always enjoy your visits with us during your ski vacations. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk. More 

Level Contributor
3 reviews
3 of 5 bubbles Reviewed 1 week ago via mobile

Toilet room light doesn't work. Bathtub stopper doesn't work. Toilet room exhaust fan is in operable. Pillows are great.

Helpful?
Thank Heather H
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon - Thank you for your recent review. We sincerely appreciate your feedback, but we're concerned to see you didn't have a 5-star experience with us. We have passed your comments along to our maintenance team, but we would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com with additional details? We look forward... More 

Denver, Colorado
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We have stayed here dozens of times. Do we have a gambling problem? No. At least that's what I keep telling myself. Anyways, the value of this place is amazing. Such a great quality hotel with all the amenities. We don't really gamble much, so it's nice to head to a relaxing room or go for a dip in the... More 

Helpful?
Thank Towelie196
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to hear you enjoy the wonderful rooms and in-room amenities. Isn't that rooftop hot tub just perfect? We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk. More 

Curacao
Level Contributor
41 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

While this hotel is really nice, every time I stay here there is an EPIC fail in customer service. This time my room wasn't ready on time so had to sit around for 2 hours waiting AND whenI finally got into it, the room wasn't clean. Hair all over the shower and little room with the toilet had urine all... More 

Helpful?
Thank E N
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon - Thank you for your recent review. We sincerely appreciate your feedback, but we're concerned to see you didn't have a 5-star experience with us. Wehave passed your comments along to our hotel and housekeeping teams, but we would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com with additional details? We look... More 

Columbia, Missouri
Level Contributor
144 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 196 helpful votes
4 of 5 bubbles Reviewed 12 December 2016

We were comped four nights with a $100 food credit. The hotel is located at an altitude exceeding 8500', which we found to affect us a bit. The room was of adequate size and pleasantly furnished. We always appreciate an easy chair of some type with an ottoman, allowing us to read and relax, In addition, to the chair we... More 

Helpful?
Thank MortyCanada
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to hear you enjoyed the in-room amenities, beautiful rooftop pool, and wonderful gaming options. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk. More 

Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 6 December 2016 via mobile

Really enjoyed our stay at this hotel. Very nice rooms, noce lobby and check in was very easy. Also got a great rate. Pool and hot tub were nice a bot too many children for our liking but nice. There was also a poolside bar. Buffet was overall good but the crab legs were a bit tough to work with.... More 

Helpful?
Thank Denise Phil A
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to see you had an overall enjoyable stay. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk. More 

2 reviews
5 of 5 bubbles Reviewed 30 November 2016 via mobile

We only stayed one night but we had a really fun time. good food, fun on the slot machines. Very nice comfortable room. wonderful room service breakfast

Helpful?
Thank Dina F
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon, Dina - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to hear you had a fun time and enjoyed the great gaming and dining options. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk. More 

Paris, France
Level Contributor
220 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 17 November 2016

Have available table games, poker, and lots of slots of every kind. Gambling is in very clean area and employees are very friendly. Not sure what percent slots are set but does not seem competitive with larger gambling areas.

Helpful?
Thank desfwillis
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're glad to see you enjoyed the wonderful team members and gaming environment. Sorry to hear you didn't have much luck on the machines! Hopefully that means you're next in line to hit the jackpot to join our #mychoicewinners We sincerely appreciate your feedback, and... More 

Level Contributor
5 reviews
5 of 5 bubbles Reviewed 4 November 2016 via mobile

I just reviewed this! Highly enjoyable and close to the city. A must getaway. Please visit the other review.

Helpful?
Thank Mel5280
Stephanie D, Guest Relations Manager at Ameristar Casino Black Hawk, responded to this review

Good evening - Thank you for choosing to stay and play at Ameristar. We're thrilled to hear you had an overall great experience with us. We sincerely appreciate your feedback, and we look forward to welcoming you back again soon. Kind Regards, Ameristar Black Hawk. More 

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