The Oxford Club, Spa & Salon
The Oxford Club, Spa & Salon
3.5
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Neighbourhood: LoDo
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3.5
25 reviews
Excellent
14
Very good
2
Average
2
Poor
2
Terrible
5
Julie M
2 contributions
Nov 2023 • Family
We had been looking forward to a relaxing and rejuvenating spa experience at this acclaimed hotel. We arrived early to our appointment as we were instructed to do. The front desk was not busy, but the lady at the counter was busy on the phone talking with another guest. As she got off the phone, she explained to us that we were now late for our appointment and would have to hurry and disrobe to get our treatment going. There was no place to put our belongings and she was very rude about everything she was explaining to us. We felt rushed and neglected as we waited for a manger to get involved. The manager explained that we were late and must expedite the process by skipping the relaxing portion of the treatment and come back to it later. We were then advised to reschedule even though we had booked this weeks ago for my birthday celebration. We have been staying at the Oxford Hotel and so far had a wonderful and very complimentary experience. We had been looking forward to this spa treatment for weeks along with my very distraught and fragile mother and daughter. It is very disconcerting that we were not properly taken care of on a Monday, non-holiday, and no other discourse or reason was given for the unsatisfactory way we were treated. If it had been busy or a holiday maybe it would have been better understood but it wasn’t and our birthday celebration that was centered around the spa treatment on this day has now been unfortunately ruined. I am only concerned with how others may also experience this tragedy in the future as my vacation has now been ruined and I would hope that nobody else would have to go through this travesty. Spa treatments are supposed to be relaxing and refreshing and now we’re anxious and excited to leave this wonderful part of town with no consideration of ever coming back to the spa.
Written 28 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trevor H
4 contributions
May 2024 • Friends
Everything about my experience there was top notch. The management and staff who greeted me (Miriam, Jesse, Sam) were extremely helpful, friendly, and patient, answering all of my many questions. My massage therapist, Byrklei, was professional, skilled, attentive, friendly, and provided a most relaxing massage. My esthetician, Taryn, worked wonders on my skin and made me a believer in the benefits of a facial. I give them both my compliments and highest recommendation.
Written 26 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtney L
2 contributions
Oct 2024 • Couples
Had an incredible experience with a couples massage. The massage was wonderful. The staff wanted us to be comfortable, relaxed and at ease. The couples massage was wonderful, with both masseuse being professional, relaxing and incredibly thoughtful. We loved our experience there, and will absolutely be back!
Written 21 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renata O
Olympia, WA4 contributions
Aug 2020 • Solo
I snagged a weekday special that was worth every penny!
The facilities are clean, inviting and so relaxing.
My massage was THE BEST I ever had! My masseuse Lily was awesome, she addressed all my problem areas and I was so relaxed. I will definitely come back!
And I’m recommending the spa to my best friend!
The facilities are clean, inviting and so relaxing.
My massage was THE BEST I ever had! My masseuse Lily was awesome, she addressed all my problem areas and I was so relaxed. I will definitely come back!
And I’m recommending the spa to my best friend!
Written 18 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HitaDenver
Denver, CO20 contributions
Dec 2015 • Family
I treated my daughters to a Holiday spa day at the Oxford. Facials, massages, mani/pedis and lunch. Although the treatments themselves were fine, the experience was not. You change in an upscale locker room also used by the private fitness club. You then must walk through the retail store and up a staircase in your robe and slippers. The waiting area was cold and not spa-like at all-- a bit dim and narrow. The bathroom is up a flight of stairs on a floor of offices, also quite uncomfortable when you are in a robe and slippers. We waited quite a long time for lunch and when we inquired the attendant realized she had forgotten about us. Lunch had been waiting in upstairs in a derelict conference room with ladders and discarded furniture. No drinks were served and we had no access to salt, pepper or much needed condiments. The meal was cold, bland and tasteless. I would recommend the massages, but would caution anyone considering this spot for a spa getaway.
Written 21 January 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
L V
Scottsdale, AZ3 contributions
Feb 2016 • Solo
The locker room had hair all over the floor. Looked as if the locker room had not been cleaned all day. There was cleaning and construction equipment sitting in showers and on the floor. The actual services were ok with the exception of the masseuse had all kinds of advice post breast cancer treatment which I really didn't want hear about while trying to relax.
I followed up with an e-mail to their Operations Manager and received no response.
I followed up with an e-mail to their Operations Manager and received no response.
Written 11 February 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve Y
Silver Spring, MD4,048 contributions
Jan 2016 • Business
The Oxford Club has an extensive range of equipment at their gym, but that's about it. This place could sure do with a pool, sauna and steamroom.
The shower and changing facilities are very generic and tired looking...
The shower and changing facilities are very generic and tired looking...
Written 20 August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Afternoon Meh,
We have updated our locker room and we have added a steam room. Hope to see you soon.
Thanks,
Lanez
Written 13 June 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
npmd
New Jersey43 contributions
Feb 2024 • Solo
Excellent service. A phenomenal massage and Reflexology by Lori. She was able to fine my pressure points and work on them with great success. The surroundings certainly had a calming ambiance. Very effective steam room. And a spacious massage room.
Written 22 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas M
1 contribution
Mar 2018 • Solo
Gym locker room is always out of something, towels, soap, etc. Slobs leave their underwear on the counter and management does nothing about sexual harassment.
Written 2 June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Afternoon,
We apologize for the lack of shower amenities and the poor housekeeping in the locker rooms. We were unaware of the sexual harassment. If you would please reach out to us so we can escalate the issue to upper management.
Thank you,
Lanez Perry
Written 13 June 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anna H
Edwardsville, IL34 contributions
Mar 2017
This hotel is simply amazing. Staying at the Oxford is like walking back in time, but with modern conveniences, cleanliness, and style. From first entrance into the lobby, it is evident that there is more to see and enjoy than meets the eye. I found myself immediately looking around to find details I might miss.
The structure of this hotel is so removed from what most people experience on a daily basis that it would be hard to not leave refreshed in some capacity - from simply "getting away".
This is by far the most "romantic" hotel I've seen. While all inclusive, tropical resorts boast their own kind of romantic, get-away charm. . the Oxford boasts it's own flavor of get-away.
Unlike a bed and breakfast that feels somewhat invasive of privacy, or leaves you wanting to be pampered more, the Oxford covers all details exquisitely. . making any visitor feel like they are the most important guest in the hotel.
The charm of the architecture is amazing. . from the marble accents, the huge fireplace, or simply the old school check in counter with separate key holders for each guest.
The staff was also incredibly attentive and helpful.
One of my favorite offerings of the hotel was the bourbon tasting every evening, as well as the Sherry night cap. Even if you don't like these drinks. . the Oxford does this with class and style.
The hotel is also home to one of (if not the first) bar in Denver.
The hotel boasts of a complete spa, ball room and theater. I did not use these amenities due to time restraint, but. . I will come back!
I think it would be wonderful if to attend a theater or musical production in the hotel in which I am staying! I hope that the Oxford holds events in the theater. .. I would love to experience that someday.
All -in - all. . . Amazing. The Oxford is definitely worth trying.
The structure of this hotel is so removed from what most people experience on a daily basis that it would be hard to not leave refreshed in some capacity - from simply "getting away".
This is by far the most "romantic" hotel I've seen. While all inclusive, tropical resorts boast their own kind of romantic, get-away charm. . the Oxford boasts it's own flavor of get-away.
Unlike a bed and breakfast that feels somewhat invasive of privacy, or leaves you wanting to be pampered more, the Oxford covers all details exquisitely. . making any visitor feel like they are the most important guest in the hotel.
The charm of the architecture is amazing. . from the marble accents, the huge fireplace, or simply the old school check in counter with separate key holders for each guest.
The staff was also incredibly attentive and helpful.
One of my favorite offerings of the hotel was the bourbon tasting every evening, as well as the Sherry night cap. Even if you don't like these drinks. . the Oxford does this with class and style.
The hotel is also home to one of (if not the first) bar in Denver.
The hotel boasts of a complete spa, ball room and theater. I did not use these amenities due to time restraint, but. . I will come back!
I think it would be wonderful if to attend a theater or musical production in the hotel in which I am staying! I hope that the Oxford holds events in the theater. .. I would love to experience that someday.
All -in - all. . . Amazing. The Oxford is definitely worth trying.
Written 5 July 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your beautiful review. We look forward to seeing you again
Written 13 June 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No questions have been asked about this experience
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