The above review for Quadmania is inaccurate for the identity of this business. We have established that the review posted was instead for self-catering holiday property under an entirely separate business which is operated from this address however – the directors at Quadmania are also involved with the operation of the holiday self-catering properties. For clarity – Quadmania’s business only active with outdoor activities. The booking for the holiday property was cancelled only 10 days prior to the arrival date scheduled during the Christmas week due to a family member being unwell. The cancellation policy states 10% refund with this period of notice for cancellation. Due to the circumstances of the cancellation, a decision was taken by the self-catering business owners to allow the guest to reschedule their booking during any off-peak period over the next 12 months free of any charge or receive 60% off for a rescheduled booking made within the peak period over the same time period. The above offer was entirely down to a good will gesture which has instead been revoked by the guest because instead would only settle for a full refund or a completely free of charge reschedule to a peak period. Due to the fact the guest was not content with any reschedule offer, the appropriate 10% return of funds was the only option. The businesses that we operate are family run and have always operated in fairness and absolutely repute any wrongdoing by the business operators. We have remained sympathetic to the above reviewer throughout correspondence, and we wish a good outcome for the family.