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Open today: 06:00 - 19:30
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Traveller Overview
  • Excellent29%
  • Very good34%
  • Average18%
  • Poor7%
  • Terrible12%
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“boat tour”(13 reviews)
“biscayne bay”(11 reviews)
About
A trip to Miami is not complete without visiting the Everglades, nature at its best. Our tour includes an airboat ride, alligator show and amazing views. The experienced airboat captain-guide takes tourists every day to this unique ecosystem where...more
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Hours Today: 06:00 - 19:30
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Suggested duration: More than 3 hours
Contact
815 NW 57 Ave., Suite 217, Miami, FL 33131
Downtown
Website
001-877-643-1258
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1 - 10 of 93 reviews
Reviewed 2 weeks ago via mobile

Bought a tour from Viator to Everglades and it was operated by Gray Line. It wasn’t mentioned in any material it would be also a shuttle to Dolphin Mall. Pick ups from hotel should have been finished by 10:30 but were we still at 11...More

Date of experience: December 2018
Thank PetriKoo
Reviewed 4 weeks ago via mobile

Horrible ride to everglades. Driver picked up people for cash and dropped off at unscheduled stops. Cut our everglades tour by 1 hr. Finally told driver to stop on way back and took an uber. Check google reviews. More accurate on what gray line is...More

Date of experience: November 2018
1  Thank Chris H
Rocio F, Manager at Gray Line Miami Tours, responded to this reviewResponded 3 weeks ago

Dear Chris, Thank you for taking the time to tell us about your unfortunate experience. I am sorry you were not happy with the Airboat tour; we at Gray Line Miami take your feedback very seriously and I hope you give us a chance to...More

Reviewed 24 October 2018 via mobile

Villa was lovely but Gray Line terrible. Late pickup. None existence entrance tickets. Stay at villa 5.5hrs or make your own way back to hotel. Would avoid this company totally.More

Date of experience: October 2018
Thank 714jeanm
Rocio F, Director of Sales at Gray Line Miami Tours, responded to this reviewResponded 26 October 2018

Dear Jean, Thank you for taking the time to tell us about your unfortunate experience. I am sorry you were not entirely happy with he Vizcaya Tour; we at Gray Line Miami take your feedback very seriously and I hope you give us a chance...More

Reviewed 18 October 2018

It was a nice ride from Florida to Orlando. The bus was almost punctual. The aircondition was a bit to cold. I was glad to have a cosy jacket to stay warm during the ride. The busdriver was nice and funny. I would go for...More

Review collected in partnership with this attraction
Date of experience: February 2018
Thank desireemertens2018
Reviewed 16 October 2018 via mobile

Having read bad reviews for this company, we thought we'd take the chance and book their shuttle bus for a round trip from Bayside Marketplace go Dolphin Mall since it was the cheapest price we could find. The driver who picked us up was friendly...More

Date of experience: October 2018
Thank Sammy58593
Rocio F, Director of Sales at Gray Line Miami Tours, responded to this reviewResponded 22 October 2018

Thank you for taking the time to tell us about your unfortunate experience. I am sorry you were not happy with the return transfer from Dolphin Mall; we at Gray Line Miami take your feedback very seriously and I hope you give us a chance...More

Reviewed 8 October 2018

It was a perfect day trip to the Bahamas - the hotel is luxurious, the staff was more than kind.We caught a spring breaker party on the beach and got back in time in Miami for a quiet night after this awesome day.And the price...More

Review collected in partnership with this attraction
Date of experience: March 2018
Thank Armelle_DO
Rocio F, Director of Sales at Gray Line Miami Tours, responded to this reviewResponded 22 October 2018

Thank you so much for taking the time to write this review, we at Gray Line Miami are thrilled to hear such good feedback! We are glad you had a great time, I hope you visit us back soon. Rocio Federici

Reviewed 29 September 2018

The guy said the same story about one holtek the whole Miami Beach tour The next guy did not talk and our earphones did not work The third guy was great but the speakers on the bus did not work and he has to run...More

Review collected in partnership with this attraction
Date of experience: January 2018
Thank Colleen H
Rocio F, Director of Sales at Gray Line Miami Tours, responded to this reviewResponded 22 October 2018

Dear Colleen, Thank you for taking the time to tell us about your unfortunate experience. I am sorry you were not happy with the city tour; we at Gray Line Miami take your feedback very seriously and I hope you give us a chance to...More

Reviewed 7 September 2018 via mobile

Booked the day trip to Bimini with grayline. Such a bad experience. Upon returning back wrote the following email to them We wish to complain about the Above trip that we booked though you. There are a number of points. 1. We arrived at the...More

Date of experience: August 2018
Thank Coastal793266
Reviewed 18 July 2018 via mobile

Bus was a hour late picking me up. Drivers speak very little English. Was suppose to have hotel drop off but was dropped off over a mile from hotel. Do NOT BOOK EVER!!!!!

Date of experience: July 2018
Thank davidppool
Reviewed 14 May 2018

What a fiasco... a driver that doesn't communicate with paying customers, we got on the bus at the stated pick up point and were hopeful, but by the time we got to the Everglades we knew it wasn't going to be the best day out...More

Date of experience: May 2018
Thank Pam W
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