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Island Bike Shop

4342 Thomasson Dr, Shops at Hammock Cove, Naples, FL 34112-6725
+1 239-732-8400
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Inner tube sabotage

I ride my bike to work. This is the closest bike shop to me, so once again I risked taking my bike... read more

Reviewed 2 February 2017
Cody M
via mobile
Expensive and poor customer service

We had two bikes tuned up. The bill was $129.00, which seemed a bit steep. However, the real... read more

Reviewed 23 July 2016
rjbonica
,
Naples, Florida
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Island Bike Shop - Naples has been servicing Naples for over 10 years, we are a full service bike shop with bicycle sales, repairs and rentals. We carry all the top bicycle brands including, Jamis, Electra and Sun bicycles. We also have a large selection of accessories.
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2 Feb 2017
“Inner tube sabotage”
23 Jul 2016
“Expensive and poor customer service”
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Hours Today: 09:00 - 18:00
LOCATION
4342 Thomasson Dr, Shops at Hammock Cove, Naples, FL 34112-6725
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Website
+1 239-732-8400
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Reviewed 2 February 2017 via mobile

I ride my bike to work. This is the closest bike shop to me, so once again I risked taking my bike in to get a new tube. I have been here two times previously and both times my inner tube was flat within a...More

Thank Cody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew W, Manager at Island Bike Shop, responded to this reviewResponded 14 June 2017

Cody, Sorry you had this situation happen to you. Tube are a funny thing especially in Southwest Florida dealing with those nasty sand burrs which can puncture right through a tire. Unfortunately at time it may be a faulty tube from the factory and sometime...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2016

We had two bikes tuned up. The bill was $129.00, which seemed a bit steep. However, the real problem was customer service. The person I checked the bikes in with said very little and offered no information on what the tune up entailed...I probed to...More

Thank rjbonica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew W, Owner at Island Bike Shop, responded to this reviewResponded 29 July 2016

Hello I want to apologize for what you found to be an expensive and bad experience at our shop. I assume the tune up and service we did on your bicycles was great cause we serviced them 3 months ago and you did not mention...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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