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Orlando Balloon Rides

Orlando, FL, USA
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About Orlando Balloon Rides
Take off on a fun-filled balloon adventure, leaving one hour before sunrise. Enjoy a tranquil hour floating above the sights and attractions of the Davenport/Clermont area. Our passengers check in every morning at Showcase of Citrus. Once airborne, the pilot will point out the spectacular sights of the area, including swampland and forests that have been untouched for thousands of years. After the flight, enjoy a complimentary champagne toast.
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Hours Today: 09:00 - 21:00
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Orlando Balloon Rides
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Tracy P wrote a review Jul 2021
1 contribution2 helpful votes
Someone is going to die!!! My husband and I had the misfortune of using Orlando Balloon Rides 12/16/2019, that resulted in bad fractures to both of my ankles!!! It appears our pilot was a subcontractor for the day. Our Pilot bragged about having many years of experience to give us a false sense of security. On our ride for takeoff, our pilot was asking the van driver about the surrounding area as though he was unfamiliar with the terrain. Once we arrived, there were already 3 balloons prepping for takeoff. There were 2 balloons with our company. Our balloon was #5 on takeoff. Shortly after takeoff, our pilot was on his 2 way radio with the other balloon. At the end of his conversation he said "I'll follow you." The other 3 balloons were far ahead of the 2 from Orlando Balloons. The other pilot appeared to be showing off for his passengers, by flying very high. Our pilot was flying so low, we actually spoke to homeowners below us, as if he was scared. Soon after we came across a field with horses so our pilot stated he had to go higher so we didn't scare them. Shortly after that we noticed the other balloon descending. The two pilots communicated by radio, then our pilot turned to us stating, "He ran out of propane and had to land early, but don't worry we have enough propane to make it to our destination called "Green acre." At this point none of the other balloon were visible for him to obviously "follow". Shortly after his statement as we were almost upon the other balloon, our pilot stated "I changed my mind, I'm going to try to land to the left of him, I'm coming in too fast, I need to hit these tree tops to slow us down, get down!" We all immediately got in the landing position. We were slammed into the tress with such force, everyone in the basket let out a loud yell from the force, then suddenly experienced another extreme impact from below us upon our crash landing. It was at this moment I heard the snap and felt the intense pain to both of my ankles and fell to the bottom of the basket. As I'm laying helpless in the bottom of the basket, I hear panicked screams "Get out of the basket, get out of the basket!" After the basket was secure, they asked us to climb out. Still in excruciating pain I was unable to stand. At this point I said I think I broke both of my ankles and asked to remain in the bottom of the basket. The pilot appeared genuinely concerned. We landed on private property so there seemed to be a rush to get out of there. It took the van crew about 20-30 minutes to arrive at our location. During that time, I had the pilot and my husband help me to a standing position. I was still unable to place any weight on my feet without extreme pain. As I hung over the edge of the basket, I noticed a large tree branch approximately 10" in diameter below the basket, where I was positioned. Next they assisted me to the floor of the basket to tip it on its side while I sat inside. Soon after, the ground crew arrived in the vans. As the pilot and my husband were carrying me to the van that was when we witnessed the crew member having to forcibly pull the large tree branch out of the bottom of the basket. He was even joking to the pilot he could now go into tree cutting business. I was in so much pain I completely shut down, but was reportedly asked if I needed them to call 911 and declined. As a Nurse Practitioner, I was not experiencing any acute blood loss, chest pain or difficulty breathing, and suspected longer wait for them to get there. As I waited for them to load the two vans they brought out the champagne for the other passengers. One of the passengers luckily had a ziplock bag with them and filled it with ice for me to place it on my left ankle. Our Driver did bring me a first aid kit that was clearly lacking supplies. It had no additional ice packs, but told me he would find an additional bag and fill it with ice for my other ankle. He never returned. Both he and our pilot rode in the other van to transport us back to our vehicles. Upon returning, I was carried to our car. At this point I was given the pilot's business card and asked to call him after I was evaluated at the hospital. The van driver asked my husband for the spelling of our last name for their "insurance company." To make a long medical story short, I was diagnosed with complete Talar neck fracture of my left ankle, and partial Talar neck fracture of my right ankle with a tibia head fracture from the high altitude impact from our fall. I was unable to walk or work for 3 months, had over $50,000 in medical bills, $13,000 out of pocket expenses, $25,000 loss wages! NTSB was involved due to my serious injuries. They violated multiple FAA safety rules and still refused to pay my expense, despite reported insurance coverage for these expenses one year from the accident per their policy. Despite their negligence, they hid behind their waiver. NEVER use this company!!! I'm praying this post saves future lives.
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Date of experience: December 2020
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We Snorkel Free wrote a review Jan 2021
Davenport, Florida105 contributions82 helpful votes
Made reservations I called to confirm and the woman was very rude. Asked if I received the email and if I read it. Basically didn’t want to talk. Then the night before our flight I called the hot line and our flight was canceled. So I tried to reschedule. I spoke to Roxy. Roxy was a nasty rude woman. She insured that we all bring our identification and the card holder needs to take a picture for their records because it’s their policy. This isn’t true because no where during my booking did I read this would be a requirement. They are so rude about the moment I questioned it she began attempting to cancel my reservations for not complying. I had to talk her out of canceling us and explain to her I was just asking a question. As the conversation continued she was even more rude. If you refuse to have your mugshot taken Roxy says they will not refund you. So they don’t want to get their money stolen, BUT STEALING YOURS IS FINE. 😂 I asked to speak to Roxy’s supervisor or superior. Roxy refused to give me any information on a boss and she said the owner wouldn’t answer the phone of contact me. I rescheduled and ended the call. I felt I didn’t want to lose the opportunity for my daughter that excepted to fly in a hot air balloon for her birthday. But as I thought about the 3 phone calls and how rudely I was treated I decide they don’t deserve my money. So I called back and canceled. Called Bobs balloons and was treated like a human being by the owner himself. A little more money but worth it! Call Bobs balloons way better service and private flight.
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3 Helpful votes
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Response from Voyager59667759433, Marketing and Communications Coordinator at Orlando Balloon Rides
Responded 19 Jan 2021
We apologize that you didn't have a great experience with us. We have spoken to our employee about her behavior and it is being dealt with. We have started to require identification with payment to protect against credit card fraud and identity theft. Those numbers started climbing much higher, so we recently decided to amend our policy. We have had no complaints until this incident, and the use of fraudulently acquired credit cards has dropped significantly after the implementation of our policy. Anyone who does not want to follow our policy and provides appropriate notice before their flight is given a full refund. Thank you for your review; we are always doing what we believe is best for our guests and looking for ways to improve.
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Jaime A wrote a review Jul 2020
1 contribution2 helpful votes
What an amazing experience. I set this event up for my staff and we all absolutely loved it. We would definitely do it again. The entire staff from the pilot to the chase crew were amazing. We would highly recommend as an adventure to add to your bucket list. We all felt very safe at all times. Thank you for making this an event we will remember for a lifetime.
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Date of experience: July 2020
2 Helpful votes
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Lisa wrote a review Jun 2020
Orlando, Florida1 contribution2 helpful votes
Exhilarating Ride! I am afraid of heights but didn't feel any sensation of being above the ground in the balloon. The ride is peaceful and calming. I would definitely recommend this ride to anyone even someone afraid of heights. It is a check off the bucket list and well worth it.
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Date of experience: June 2020
2 Helpful votes
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Allison S wrote a review Mar 2020
3 contributions1 helpful vote
This was an incredible experience! I would highly recommend to anyone. My boyfriend and I went last week and got to see a beautiful sunrise. Pat was a great guide!
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Date of experience: March 2020
1 Helpful vote
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