Union Station
Union Station
4
Points of Interest & LandmarksArchitectural Buildings
Revenue impacts the experiences featured on this page, learn more.

Top ways to experience Union Station and nearby attractions

The area
Address
Neighbourhood: West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
How to get there
  • Chicago Union Station • 1 min walk
  • Clinton • 5 min walk
Reach out directly
See what travellers are saying
  • GrandTour46708440651
    5 contributions
    5.0 of 5 bubbles
    Union Station Historical and Architectural wonderland.
    The Chicago Union Station is a Historical and Architectural Landmark. The Great Hall is an absolute work of art. Created by old world craftsmen. It is a must see for any one visiting Chicago. For train enthusiasts it is a Bucket List experience. The Chicago Union Station is worthy of a trip to Chicago just to see the Station.
    Visited July 2023
    Travelled as a couple
    Written 14 July 2023
  • Nimai Hari
    Chicago, Illinois397 contributions
    5.0 of 5 bubbles
    Great piece of history
    Took a train to St. Louis from Union Station - I ended up purchasing a business ticket. The business ticket gets you access to the lounge - the lounge offers a wide variety of sodas/water and snacks that you can grab. I was able to grab some for the train ride as well. It is a great way to extract extra value out of the ticket purchase. The inside of the Great Hall in union station is incredible - it makes you feel like a throwback.
    Visited September 2023
    Travelled solo
    Written 11 September 2023
  • William S
    San Francisco, California684 contributions
    3.0 of 5 bubbles
    Needs Supervision
    Union Station in the Windy City is good. .Sushi, fresh and tasty. Exception was the fried calamari. Old, crusty, and dipped and tasted like brown-paper-bag coating. Couldn’t eat it. An embarrassment for the manager. Service was a bit aggressive touting the high-end menu items. Its expensive so be prepared. But most of the food is acceptable. You be the judge.
    Visited October 2023
    Travelled as a couple
    Written 29 October 2023
  • David L
    West Des Moines, Iowa191 contributions
    5.0 of 5 bubbles
    A good place between trains
    Union Station Chicago We had a six hour layover here between Amtrak trains. We had access to the Metropolitan Lounge. They provided free soft drinks and numerous snacks. A very neat and clean place away from the noise and station crowds. If you get the opportunity and have excess amount of time, there is no better place to wait. The attendant at the front entrance to the lounge was exceptionally informative and pleasant. This building had beautiful architecture.
    Visited November 2023
    Travelled as a couple
    Written 17 November 2023
  • ken k
    Onsted, Michigan2,812 contributions
    3.0 of 5 bubbles
    Good Amtrak tips
    The station is clean and the great room is beautiful. 1. Canal street is closed, pick up ride share at Jackson and Canal, go left out of main door for Jackson. 2. Business class no longer get free lounge access, you will need either to pay $30 per person or 1500 Amtrak points per person. 3. You again are herded to the Great Room to wait for your train to be called for all non-business class. The seats by the gates have been removed. There is a small store on the lower level to the left of the escalators. 4. All ticket holders after entering the station from Canal street, go down the escalator and to the right to the Great Room. The lounge is on the left just before entering the Great Room. 5. There are plenty of personal around if you get lost or have a question. 6. When departing Union Station on Canal Street, go to the left for Jackson street 6
    Visited November 2023
    Travelled as a couple
    Written 27 November 2023
  • AMJ
    119 contributions
    4.0 of 5 bubbles
    Beautiful building
    I took my first Amtrak ride which ended at Union Station. Very pretty main hall, not as large as I thought it would be. A bit confusing, but there were friendly staff to direct me to the outside area to order a rideshare.
    Visited May 2024
    Travelled solo
    Written 10 May 2024
  • Jeffry b
    Essendon, Australia13,405 contributions
    5.0 of 5 bubbles
    Chicago Station was restored to former glory
    Chicago's Union Station was restored to its former glory in 2018. We arrived here by train from New York City. There's a 67-meter (220 feet) area used to access the trains. The ceiling is impressive, it's 35 meters (115 feet) tall. Access to the city is convenient.
    Visited June 2024
    Travelled as a couple
    Written 2 June 2024
  • Eva T
    United Kingdom2,342 contributions
    4.0 of 5 bubbles
    Great building, not great organized red cap assistance
    We arrived with Amtrak after 5pm from NY instead of 10am due to the result of a tornado which brought several trees down on the track. So we didn't look around too much as wanted to have a rest in the hotel after 35 hours journey knowing we will see the hall when we will leave for Denver. There is some work going in front of the building and the area is fenced so we entered from the side. It was amazing - we did look down from the first floor to huge tall hall full of people sitting on rows of benches. While sitting and waiting for our train we saw that the building is used by wedding photographer and bride and groom. Near the time to the departure of our train we asked for assistance because I used stick to help me walking (I have bad knees) and we were asked to wait in the designated room. Then we did hear an anouncement that the passengers to our train should start boarding but we still did wait in red cap assistance room as we were asked to do. There was only one member of staff giving assistance and he still helped passengers of another train. Then suddenly female member of staff came and said we should urgently walk to the train as it will not wait. I started panic as I thought we will not make it with me walking very slowly and loosing time waiting for assistance. Another female staff saw my face and suddenly came with a wheelchair and literally run with me and our luggages to the platform which had already closed. She explained what happened to 2 guys at the door who opened them and she brought us to the train. It was very stressfull. They need better co-ordination at assistance. So we enjoyed the building but ending our stay at the station with stress.
    Visited June 2024
    Travelled as a couple
    Written 3 June 2024
  • Disneybus
    Pittsgrove, New Jersey908 contributions
    4.0 of 5 bubbles
    Confusing navigating through the abyss of the station, but the Great Room is "Great," and visit the staircase!
    After arriving on the Zephyr, my wife and I had a rough time traversing thought the subterranean maze, collecting our suitcases, and exiting to find Ubers. There's lots of construction in the abyss, and as such there's little helpful signage and direction. It was difficult for us as seasoned travelers; we did ask questions multiple times and finally found our way to street level. I was excited seeing the famous staircase filmed in the Untouchables where Kevin Costner and Andy Garcia captured the bookkeeper! Of course I couldn't resist reenacting the scene - "Got him"
    Visited May 2024
    Travelled as a couple
    Written 7 June 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
4.0
4.0 of 5 bubbles1,153 reviews
Excellent
423
Very good
460
Average
187
Poor
49
Terrible
34

Disneybus
Pittsgrove, NJ908 contributions
4.0 of 5 bubbles
May 2024 • Couples
After arriving on the Zephyr, my wife and I had a rough time traversing thought the subterranean maze, collecting our suitcases, and exiting to find Ubers. There's lots of construction in the abyss, and as such there's little helpful signage and direction. It was difficult for us as seasoned travelers; we did ask questions multiple times and finally found our way to street level. I was excited seeing the famous staircase filmed in the Untouchables where Kevin Costner and Andy Garcia captured the bookkeeper! Of course I couldn't resist reenacting the scene - "Got him"
Written 7 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eva T
United Kingdom2,342 contributions
4.0 of 5 bubbles
Jun 2024 • Couples
We arrived with Amtrak after 5pm from NY instead of 10am due to the result of a tornado which brought several trees down on the track. So we didn't look around too much as wanted to have a rest in the hotel after 35 hours journey knowing we will see the hall when we will leave for Denver. There is some work going in front of the building and the area is fenced so we entered from the side. It was amazing - we did look down from the first floor to huge tall hall full of people sitting on rows of benches. While sitting and waiting for our train we saw that the building is used by wedding photographer and bride and groom. Near the time to the departure of our train we asked for assistance because I used stick to help me walking (I have bad knees) and we were asked to wait in the designated room. Then we did hear an anouncement that the passengers to our train should start boarding but we still did wait in red cap assistance room as we were asked to do. There was only one member of staff giving assistance and he still helped passengers of another train. Then suddenly female member of staff came and said we should urgently walk to the train as it will not wait. I started panic as I thought we will not make it with me walking very slowly and loosing time waiting for assistance. Another female staff saw my face and suddenly came with a wheelchair and literally run with me and our luggages to the platform which had already closed. She explained what happened to 2 guys at the door who opened them and she brought us to the train. It was very stressfull. They need better co-ordination at assistance. So we enjoyed the building but ending our stay at the station with stress.
Written 4 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jeffry b
Essendon, Australia13,405 contributions
5.0 of 5 bubbles
Jun 2024 • Couples
Chicago's Union Station was restored to its former glory in 2018. We arrived here by train from New York City. There's a 67-meter (220 feet) area used to access the trains. The ceiling is impressive, it's 35 meters (115 feet) tall. Access to the city is convenient.
Written 2 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

tsams
Macomb, IL4 contributions
4.0 of 5 bubbles
May 2024 • Solo
It was a nightmare to get through. The people working at Union Station were very helpful. It was a bit confusing to get around even with the signs and a map. Perhaps, it is just me.
Written 29 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shica
Flint, MI6 contributions
1.0 of 5 bubbles
May 2024 • Family
Is there ever a good time to call a customer ignorant ❓ because That's what I experienced at your train station yesterday when asking customer service for help to locate an area that I only knew that was "golden".... Clearly she knew exactly what I was asking but chose to antagonized me by telling me she NOT going to tell me until I calmed down, then she call me ignorant....YESSSS I am upset (still) which I had every reason and right to be after only asking for help, now you calling me names.... she got scared cuz I let her know I'll just call corporate and took a picture (you can see her hand is up trying to avoid her face) That's when she walked from away from her booth and went to security and told them to kick me off the train, because I threatened to report her.... So again is there EVER a good reason to call a customer ignorant.... Customer service should know that customers could display frustration, and at that time is the best time to show professionalism by just answering the questions and leading them into the direction that they're asking not to antagonize them not to play like you're going to wait until things are okay for you to answer just answer the question.... And the crazy part is I was told that this was a supervisor 😆😆, she had on no identification, no badge, no uniform, completely unprofessional in response to consumer care, disregard of consumers concerns, unhelpful in all events, and she clearly needs to be re- trained in how to handle customer service correctly... Herbie behavior on display like this to a person who takes meds and who may have mental issues it could be a very dangerous situation and that's why it is necessary for you to train all your customer relations on how to behave because their behavior reflects on your business.... So I need my refund and I'll keep asking for it until I get it...an yess, he thought it was funny how she was acting....I was told she was the supervisor
REALLY ❓🤔 so what that mean, she can lie an that's it ❓❓
Written 20 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

AMJ
119 contributions
4.0 of 5 bubbles
May 2024 • Solo
I took my first Amtrak ride which ended at Union Station. Very pretty main hall, not as large as I thought it would be. A bit confusing, but there were friendly staff to direct me to the outside area to order a rideshare.
Written 10 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Wolf E
1 contribution
1.0 of 5 bubbles
Jan 2024 • Solo
I have a broken back my ticket clearly says disabled. And I'm placed on the second level of the damned train . These mother####### will never get another dime out of me I would suggest flying
Written 31 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alex S
Elmhurst, IL68 contributions
4.0 of 5 bubbles
Jan 2024 • Solo
Amtrak lounge is far more comfortable than benches in the waiting room. There is a cash bar and a selection of snacks, soft drinks and coffee. Also a police dog (and her handler, so leave the cannibals at home.
If you've paid for a sleeper don't miss it.
Written 23 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ken k
Onsted, MI2,812 contributions
3.0 of 5 bubbles
Nov 2023 • Couples
The station is clean and the great room is beautiful.
1. Canal street is closed, pick up ride share at Jackson and Canal, go left out of main door for Jackson.
2. Business class no longer get free lounge access, you will need either to pay $30 per person or 1500 Amtrak points per person.
3. You again are herded to the Great Room to wait for your train to be called for all non-business class.
The seats by the gates have been removed.
There is a small store on the lower level to the left of the escalators.
4. All ticket holders after entering the station from Canal street, go down the escalator and to the right to the Great Room.
The lounge is on the left just before entering the Great Room.
5. There are plenty of personal around if you get lost or have a question.
6. When departing Union Station on Canal Street, go to the left for Jackson street
6
Written 27 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

David L
West Des Moines, IA191 contributions
5.0 of 5 bubbles
Nov 2023 • Couples
Union Station Chicago
We had a six hour layover here between Amtrak trains. We had access to the Metropolitan Lounge. They provided free soft drinks and numerous snacks. A very neat and clean place away from the noise and station crowds. If you get the opportunity and have excess amount of time, there is no better place to wait. The attendant at the front entrance to the lounge was exceptionally informative and pleasant. This building had beautiful architecture.
Written 17 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 931
Revenue impacts the experiences featured on this page, learn more.
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

Union Station (2024) All You MUST Know Before You Go (with Photos)

All Chicago HotelsChicago Hotel DealsLast Minute Hotels in Chicago
All things to do in Chicago
RestaurantsFlightsTravel StoriesCruisesCar Hire