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Ameristar Casino East Chicago

777 Ameristar Boulevard, 777 Ameristar Boulevard, 46312, East Chicago, Indiana, East Chicago, IN 46312
+1 219-378-3000
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Review Highlights
Deserves Zero Stars - Stay away from Video Poker

If you want an honest review from a regular customer, please continue: Over the years, I have... read more

Reviewed 27 April 2016
skw159
,
Ottawa, Illinois
The best #buffasino in the Chicagoland market combining quality, selection, service and price.

Heritage Buffet, the first thing I noticed is more light in the dining area. Thanks to Dawn... read more

Reviewed 4 April 2016
jdbuller
,
Chicago, Illinois
via mobile
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Overview
  • Excellent41%
  • Very good22%
  • Average12%
  • Poor10%
  • Terrible15%
Travellers talk about
LOCATION
777 Ameristar Boulevard, 777 Ameristar Boulevard, 46312, East Chicago, Indiana, East Chicago, IN 46312
CONTACT
Website
+1 219-378-3000
Reviews (79)
Traveller rating
Traveller type
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21 - 30 of 79 reviews

Reviewed 27 April 2016

If you want an honest review from a regular customer, please continue: Over the years, I have gambled extensively here, playing Ultimate X poker .25 cent and .50 cent denominations at the bars. This casino appears to have drastically (I mean drastically) reduced the jackpot...More

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 12 May 2016

Hello, and thank you for your review. We always enjoy seeing you in the casino, and we understand that sometimes it’s frustrating to have a streak of bad luck. We hope to see you in our winners photos soon. We also hope you are able...More

Reviewed 4 April 2016 via mobile

Heritage Buffet, the first thing I noticed is more light in the dining area. Thanks to Dawn excellent service, and I see you go the extra mile. Beef tri-tip very tasty,   the creamed spinach good texture w/ a little tang, corn on the cob taste...More

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 5 April 2016

Hello, and thank you for sharing your five-star experience with us. We're thrilled that you found the food to be delicious, especially the chicken and dumplings and beef tri-tip, and that you also consider us to be the best casino buffet in the area. We're...More

Reviewed 24 March 2016

The experience here was poor. The floor was very crowded. Most of the people there looked like they were there for free comps. The tellers seemed very rude not offering up any pleasantires. The slots were insanely tight. I lost 3k in about 2 hours...More

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 25 March 2016

Hello, and thank you for taking the time to share your experience with us. We pride ourselves on delivering exceptional customer service, and we are sorry that we did not achieve this during your recent visit. We value your feedback and have shared your comments...More

Reviewed 5 March 2016

I enjoyed the casino, however, not enough table games. Great staff and worth the gamble. Good choice of restaurants and look forward to my return.More

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 7 March 2016

Hi there Jason - Thank you for your recent visit and your review. We're happy you had a wonderful time and that you received great customer service. We're also glad you enjoyed the dining options, and we look forward to hosting you again on your...More

Reviewed 29 February 2016

The quality of the casino itself is not bad, there was a good selection of slot machines and table games. However, the patrons make this place nasty!! I did not feel comfortable in this casino at all. It feels like a locals, city casino. Would...More

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 1 March 2016

Dear Jessica, Thank you for taking the time to share your experience with us. We pride ourselves with exceptional customer service and we apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and...More

Reviewed 21 February 2016

This casino is somewhat small, with limited table availability and a few too many electronic slots, but still always a good time. The dealers and floor staff are typically kind and helpful as well.More

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 23 February 2016

Hello, and thank you for your review. We're glad that you always have a good time with us and that you receive wonderful service from our team. We'll also be sure to share your comments about the gaming selection to the appropriate department. We look...More

Reviewed 8 February 2016

I used to visit the Ameristar a few times a week before it changed owners to Pinnacle. The atmosphere always had me returning because of the friendliness of dealers and patrons not to mention being lucky at blackjack. Since the takeover by Pinnacle, they have...More

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 9 February 2016

Hello, and thank you for your review. We value you as a guest, and we would love to have you speak with a member of our team regarding your experience. If you could email socialmediaaec@ameristar.com with more information along with your contact information and mychoice...More

Reviewed 14 January 2016

Now this clean, nicely decorated hotel reminds me of Vegas!! Wanna get away go to the Ameristar!! You can imagine being in Vegas here! The room gives me that feeling!! Great work Ameristar!! Clean, and upscale!!!

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 15 January 2016

Hi Victoria - Thank you for your five-star review. We're thrilled that you loved the hotel and that it reminded you of Vegas, especially that it was clean and upscale. We look forward to your next getaway with us!

Reviewed 9 December 2015

Wow! Ameristar is just a class act all the way. From the rooms that make you feel like you're in a fancy hotspot, to the welcoming hotel desk crew (especially Shanica and Rachel) and bell men (Walt, Peter, James...I could go on and on), to...More

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 3 January 2016

Hi themertz, thank you so much for your 5-star review. We're thrilled that you had such a wonderful experience at our hotel, especially that you felt like you were in a fancy hotspot, and that you loved the quality and variety of the food at...More

Reviewed 9 December 2015

excellent location easy access to casino, good food at reasonable cost my experience overall was just having a great timeMore

Kristina D, Public Relations Manager at Ameristar Casino East Chicago, responded to this reviewResponded 3 January 2016

Hello Linda, thank you for writing such a wonderful review. We are happy you joined us for your birthday celebration and that we were able to provide you with such a great experience. We look forward to your next visit with us. Sincerely, Ameristar East...More

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Questions & Answers
hydads
11 July 2016
Answer
Response from SpiderKeithLutz | Reviewed this property
"Hmmm, can't help you with the bad music question, but as for me, I use Beats Headphones and listen to my own music.
0
Votes