I telephoned to ask if it would be possible to carry a wheelchair up the stairs so that my freind could see the Cinderella Christmas Exhibition. She is unable to walk for very long but could walk up the stairs. I was told that it was not possible too have a whealchair through the exhibition as they were expecting thousands of visitors. We planned to go tomorrow and today there is excellent availability for tickets. I am unsure how they can be so unhelpful. I am not even sure if it is legal to ban a disabled person because they may or may not be busy. We did not visit in December but where unable to put anything else in the date box.

Visited today with my wife & five year old for the start of Christmas. We booked ice skating, £21 for 30mins. Disappointing that we were ‘skating’ on uneven plastic tiles, some of which joined with what looked like bathroom silicone. We also booked Santas grotto having enjoyed it when we went a few years ago. It was pretty much a waiting room & a room to meet FC - not the same experience we had previously. That said, the staff playing the Elves & FC were excellent. Parking should be included when you have activities booked.

Lovely visit let down by a parking fiasco. We arrived and paid for two hours parking, left within the allocated time, however received a fine days later. The fine was due to their ANPR camera recording us entering the car park 40 minutes ahead of the time we actually arrived, so there’s some sort of mismatch between machine finding and anpr timings. We lost our appeal and had to pay £100 fine. I definitely won’t be returning, such a shame as it was a lovely visit and somewhere I could take relatives, but it’s just not worth the gamble with the parking.

Don't bother visiting unless you like paying parking fines. Belvoir Castle appears to be running a parking scam, or so it might seem. Even the BBC have a news item on how visitors have been caught out by the parking charges and had to pay £100 penalty charges = Google Belvoir Castle Parking Fines. See how many bad reviews are here - all mentioning the 'parking scam' and yet Belvoir still have not sorted their unfair parking out! We visited and initially parked in the disabled park (by mistake). A Belvoir employee came over as we parked and asked us to move our car which we did immediately - at no point did the Belvoir Castle employee inform us that the parking was not included in the ticket price (also extortionate) and neither did the staff in the ticket office. How many more people will have to pay £100 parking penalties before no one dares to visit the castle? we will certainly never return!

Castle is lovely but the Cinderella display we thought very poor. Doesn’t seem much thought has gone into the displays at all. We have been to Blenheim for the past couple of years and it is much better overall.

We attended the Cinderella display. It was ok, definitely not as good as Chatsworth. The Santa grotto experience could have been so much better. With a grand place like Belvoir Castle I expected more than a huge queue through fence panels covered in leaves. To then be greeted by a garden centre Christmas display. Santa was good but, it’s a-lot for what it is and there are better out there. We paid for parking but overstayed by five minutes due to walking back to the car once we had paid and received a parking fine for £100 reduced to £60 for early payment! All in all a very expensive day out. We won’t be retuning to anything at the castle again!

Visited the Cinderella Christmas this weekend and left very disappointed. For the price of £24 a ticket, I was expecting more than 5 christmas trees and some fake garlands around bannisters. The place is badly lit and in some of the rooms you couldn't walk through. You had to do an awkward shuffle in and out of the corner section you were allowed in. The gift shop is cramped and a huge queue to be served. The gardens had no lights and most of it shut off. The winter "experience" in the shops across the road wasn't much better. No atmosphere to speak of and again, over priced and underwhelming content. And the car parking..... pot holes all over it. I couldn't fathom the payment system so I'll be amazed if I don't get a parking ticket! We had more fun in the garden centre Xmas department on the way home than I did at Belvoir.

AVOID - we went to the Cinderella experience with our 18 month daughter and another family. Our daughter finally fell asleep in her pram so we decided to head to the castle cafe for a coffee before our tour started at 14.30. At the gates we were greeted by a very rude and evidently stressed member of staff who repeatedly told us she was having to manage 1.2K visitors and we couldn’t possible go to the cafe, we would have to come back later when our tour started. Not sure whether she wanted us to be impressed they had that many visitors, or she was after an apology for us burdening her with our presence. We came back later, our daughter still asleep in her pram and we were told “no prams” inside! No where does it say this on the website and we were told again they had 1.2K visitors that day, again like it was our fault they’d sold more tickets than they could support. After expressing our dismay, the response was “what’s your problem, I’ve said you can leave the pram outside” but we oddly we decided not to leave our daughter outside in the hallway. In the end I didn’t even go around and waited outside with my daughter still fast asleep in the freezing cold and pouring rain. If you are looking for rude staff and overpriced tickets, this is a five star experience!

Only leaving one star because you can’t leave zero. Went to the engine shed experience today! Biggest waste of a day and money. Cannot believe they think it was an acceptable offer.no decorations hardly and zero atmosphere! £10 for two children for 1/2 on a very very poor and dangerous I’ve skating rink. Not magical at all Engine shed where you are encouraged to go was rammed full. The girl on the desk was very rude and said we could get pizza out in the marquee. The marquee was freezing- they didn’t have all the sides on and had no heaters in there. The staff was rude and just plain miserable. The condiment table was half out in the rain so the sachets were soggy. £31 we were charged for four hot chocolates and four portions of chips. The hot chocolates were only half full and Luke warm. Couldn’t tell if we were overcharged because there was no prices shown anywhere! The shops were boring and very overpriced and the extra markets stalls which signs are pointing you towards we’re closed! Oh and if you can’t get parked in the very small( convenient) car park at the engine shed you can go over the road and pay a very experience £6 for all day at the castle! How they think it’s fair to charge their ticket prices and car parking and use a system that will charge you is extremely disappointing. Understandable for atttactions where they want to keep their car parks for their visitors but this castle is in the middle of now where. Their parking should be free and if they insist on charging they should put a proper car park in. So so disappointed in the place. Will not be returning