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Isle of Capri Casino Hotel Lake Charles

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Address: 100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
Phone Number:
+1 337-226-2054
Today
00:00 - 23:59
Open now
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Hours:
Sun - Sat 00:00 - 23:59
Description:

Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming...

Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon!

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TripAdvisor Reviewer Highlights

Read all 306 reviews
Visitor rating
  • 49
    Excellent
  • 69
    Very good
  • 91
    Average
  • 49
    Poor
  • 47
    Terrible
Not the best

This hotel not the best I wouldn't stay if they offer it for free it just old and you never win they take money

3 of 5 bubblesReviewed 3 weeks ago
tiff b
via mobile
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306 Reviews from our TripAdvisor Community

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Showing 305: English reviews
Andrews, Texas, United States
Level Contributor
148 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

We always enjoy coming here it is fun and not to bad on prices to play everything. We go to here and the others in lake charles def would recommend here than the others

Helpful?
Thank Timothy H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for coming to visit us, Timothy, and for taking the time to tell us about your Isle of Capri experience. We're looking forward to seeing you back here again soon! More 

Level Contributor
15 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Besides my title this is an OK casino. Seems to be the favorite among locals. The gift shop is crappy, I personally like to collect shirts on each of my casino visits. This shop should just be non existent. Nice variety of slots on all 3 levels. Pretty chill environment, not kid friendly at all! Unless you have a room... More 

Helpful?
Thank Vanessa M
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Vanessa, thanks for your feedback and we hope you enjoyed your stay! We are definitely known as the local casino, and we have an excellent array of people who enjoy visiting, and we hope you'll become one of them. We'll pass your concerns along and they'll be addressed, but overall it sounds like you enjoyed your time here and... More 

Houston, Texas
Level Contributor
54 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

On Christmas night went to the Buffet at the Isle of Capri and then to the casino for a couple of hours. The buffet was very good. The selection was large .My Mom had the Roast Beef (sliced very thin -as she likes it that way) Asian noodles, salad and a mini key lime pie- She liked everything. I had... More 

Helpful?
1 Thank RobertBabb
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We're so glad you enjoyed the buffet, Robert! Thanks for spending Christmas night with us, it was a pleasure hosting. From the looks of it, it seems that you both really enjoyed the food quality and selection, as well as the service. We'll keep working to make sure our buffet is the best around, and we hope you'll visit us... More 

Lake Charles, Louisiana
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 weeks ago

They are not people friendly , their staff is not very well trained in dealing with customers . They are very rude to the customers

Helpful?
1 Thank manderson061950
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hello, we appreciate the feedback. We take customer service very seriously here, and we make sure all of our team members remain helpful and welcoming to all of our guests. If this didn't happen for you, it's very concerning to us and we'll look into it. We hope you'll decide to give us another try, as we know we can... More 

Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

This hotel not the best I wouldn't stay if they offer it for free it just old and you never win they take money

Helpful?
1 Thank tiff b
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Tiff, thanks for visiting us and staying at the hotel. We are always working to make improvements, so thank you for the feedback. We hope you still had fun at the casino during your stay, or had the opportunity to try one of our restaurants. We'd recommend that the next time you're here. Good luck and we hope to... More 

San Antonio, Texas
Level Contributor
20 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 November 2016

This was mine & Cory's first trip to Louisiana. Visiting a casino was definitely on our To Do List & we had a BLAST! It was a Tuesday, not crowded, and we left WINNERS. There were plenty of slots & we discovered a fun $5 black jack table. After spending a few hours there winning back our money plus some... More 

Helpful?
Thank Kim R
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks so much for coming, Kim, and congratulations on your win! We're happy to hear that you were able to win during your time with us. It sounds like the entire trip overall was a great experience, from the gaming to the hotel stay. It's great that you both are already planning to visit again. We look forward to making... More 

Lake Charles, Louisiana
Level Contributor
4 reviews
2 of 5 bubbles Reviewed 26 November 2016 via mobile

The waitresses was soooooooo ratchet, like thot at the club ratchet. It had an awkward smell coming from the floors. The machines are so rigged. One waitress kept putting her but in the air suggesting sexual gestures to me an my friend. You can't even walk through its so cluttered and congested. The poor lighting jusy makes it all worst.... More 

Helpful?
Thank S3652XBamandar
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you playing with us and assure you that everyone is given an equal chance to win. If you'd like to discuss anything in more detail, please reach out to us at 337-430-2451. More 

Level Contributor
91 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 November 2016 via mobile

I love playing the penny slots and they have lots of them. It's not very busy so the waitresses are very attentive and you get drinks really fast. It's hard to believe that you're gambling on a boat it doesn't feel like it!

Helpful?
Thank Breewilleat
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We're glad you love the penny slots, Bree! We always hope our guests find something that they enjoy while visiting, and it seems you did... We hope you had some luck on them as well! We look forward to your next visit. Good luck and have fun! More 

Las Vegas, Nevada
Level Contributor
21 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 November 2016 via mobile

We were able to park our motorhome with tow vehicle for free over night. There was an option to pay $20 for electricity. The casino was nice with a large choice of slots to choose from. The Smoking section was not bad. It was Halloween so many of staff were in great costumes and very friendly and helpful. We lost... More 

Helpful?
Thank sallyrey
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Sally, we're glad you were able to make it to the casino floor as well! You picked a great night to come - we really get into Halloween here. Also, we're glad we could accommodate your RV to your satisfaction. We hope it'll encourage you to stop by again the next time you're on a trip. We're looking forward... More 

Tomball, Texas
Level Contributor
28 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 31 October 2016

We have stayed at the Isle of Capri numerous times. The rooms are comfortable in the tower but nothing spectacular. One plus is the soaker/hot tub that's located within the room. The slot machines are tigth. We have NEVER won there so we started frequenting other casinos.

Helpful?
Thank Txestellaellen
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate the review, and we're glad to hear that you enjoyed the room & the tub! A lot of people love it. As for the slots, we do wish you better luck in the future. We have many winners but unfortunately it hasn't happened for everyone, but we hope you'll visit us again. Thanks for staying! More 

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