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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
+1 610-241-1618
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Review Highlights
Vacation

Not worth your $$$$- paid over $200.00 got room next to exit door no sleep at all. Carpet was... read more

Reviewed 17 November 2015
Sunshine14388
,
Natchitoches, Louisiana
via mobile
Overall good

Depends on what dealer you get. Some are friendly and some are just there to work. The service is... read more

Reviewed 16 November 2015
J R
,
Orange, Texas
via mobile
Read all 335 reviews
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Overview
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Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon!
  • Excellent16%
  • Very good22%
  • Average32%
  • Poor15%
  • Terrible15%
Travellers talk about
“table games” (14 reviews)
“stayed here” (5 reviews)
“penny slots” (5 reviews)
Open Now
All hours
Hours Today: 00:00 - 23:59
LOCATION
100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
CONTACT
Website
+1 610-241-1618
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Reviews (335)
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101 - 110 of 334 reviews

Reviewed 17 November 2015 via mobile

Not worth your $$$$- paid over $200.00 got room next to exit door no sleep at all. Carpet was stained with pet urine. Paint was peeling off the walls and rooms are very old. Order lime Martini got a Margarita no once but twice. Finally...More

Thank Sunshine14388
IsleCustomerSupport, General Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 18 November 2015

We appreciate the feedback, and we'll be able to use this to improve. This is not the condition we want our rooms to be in, nor the experience for our guests to have. Thank you for bringing it to our attention, and we'll pass it...More

Reviewed 16 November 2015 via mobile

Depends on what dealer you get. Some are friendly and some are just there to work. The service is going to be a gamble, some times you win, sometimes you loose.More

Thank J R
IsleCustomerSupport, General Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 18 November 2015

Well, we hope you won in your decision, JR! It's great to see such positive remarks about our staff. They help create positive experiences for our guests, so we're thankful for that. Hopefully you had some luck at your game, and we hope to see...More

Reviewed 13 November 2015 via mobile

Staff is wonderful, tables are a good price, and it's really fun!! My boyfriend and I enjoy ourselves every time we go!! Otis and Henry's has some of the best food, and Gordon the bartender there is phenomenal!!More

Thank skc137
IsleCustomerSupport, General Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 16 November 2015

Looks like we're checking all of the boxes for a good time, and that's great to see! We're so happy that you enjoy visiting us and even happier that you have experienced great service each time. We want all of our guests to have fun...More

Reviewed 8 November 2015

Our trip was to do some gambling and to try out local casinos. This casino is need of a good renov job! The minute we walked into the casino we got the smell of old stale cigarettes. Not enough quarter slots, and those found in...More

2  Thank Bea M
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 9 November 2015

Hi Bea, thank you for taking the time to tell us about your visit with us. We appreciate your concerns and we would like the chance to talk with you about them. When you have come time, please contact us at 888-475-3847 or MarketingLC@islecorp.com Thank...More

Reviewed 5 November 2015

Our room at the Tower was amazing! So pretty and a great view! The staff were very cheerful and helpful and made for a fantastic stay! All the slot machines and surrounding areas were clean and the cocktail waitress came around frequently! Everyone was having...More

1  Thank Gloria C
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 9 November 2015

Hi Gloria! We're so happy to hear that you enjoyed your stay with us and we hope to see you again soon!

Reviewed 22 October 2015 via mobile

We have stayed at the inn their and Trust me they need to get some one in their that knowns what they are doing. Because they really treat white people really bad. So it's ok because I still go and play at the casino because...More

Thank Michael M
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 27 October 2015

Hi Michael, thank you for taking the time to tell us about your visit with us. We also appreciate and welcome the feedback from all of our guests. If you have any further concerns you would like to discuss with us, please feel free to...More

Reviewed 19 October 2015

It's a nice little Casino stop on our way to Houston. We was just killing a little time. Had a good time there tho.

1  Thank mauree_anne_king
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 20 October 2015

Hi there Mauree, we appreciate you taking some time to tell us about your visit with us! We're glad you had a good time with us and we hope to see you again soon!

Reviewed 15 October 2015

Good Casino, Hotel & Buffet..people are very friendly. Isle of Capri's atmosphere is very nice. We had a very enjoyable time both at the tables & slots. The rooms are welcoming to the guest & there is a safe, which I found very helpful.

Thank gingersnappy1945
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 11 November 2015

Thanks for taking the time to leave us a review! We appreciate it!

Reviewed 10 October 2015 via mobile

For the price ($150)I think this hotel/casino is a great option. We were traveling from Florida to Texas and stopped for some rest,food and a little gambling. After reading reviews I was very skeptical. To my liking and surprise the staff was well trained and...More

Thank ohiotraveler00
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 12 October 2015

Hi there, thank you so much for taking the time to tell us about your visit with us! We're glad to hear that your enjoyed your stay at The Inn and you meal at our buffet! We hope to see you again very soon.

Reviewed 7 October 2015

We stayed here for most of the evening and I have to say we really enjoyed it. I loved the choice of slot machines, which is really all we go on and had a great time!! You really have to go and visit.

Thank Maggie T
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 8 October 2015

Hi Maggie, thanks for taking the time to tell us about your visit with us! We're glad you had a great time and enjoyed playing our slots! We hope to see you again soon.

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Ask a question
Questions & Answers
Helen T
20 May 2015|
AnswerShow all 4 answers
Response from IsleCustomerSupport | Property representative |
Hi there Helen, we unfortunately do offer a shuttle service to The Golden Nugget or La Auberge. However, they have a shuttle that runs between the two of them. Hope this helps!
0
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