Motor City Limousine

Motor City Limousine, Detroit: Address, Phone Number, Motor City Limousine Reviews: 3.5/5

Motor City Limousine
3.5
What people are saying
alistofgorillas
By alistofgorillas
Nice Lady, but she did not do her job
Jul 2018
I hired a driver from MCL to pick up my husband and son in Detroit, drive them to the Big House in Ann Arbor, wait while they watched a soccer match, and then bring them back again. None of us are familiar with Michigan, and so it was important to me that we have someone to look out for our interests and to make sure that my family were not going to be left stranded on a strange street somewhere in an unfamiliar neighborhood. The driver picked up my husband and son on time, even a bit early, and was friendly and seemed professional. She drove them to the stadium with no issues, dropped them off at the corner, and then arranged to pick them up on the same corner after the game. Game ends, she isnt there. They tried to call her but it was hard to reach her. Finally, when they could reach her by phone, first of all the connection was not good, secondly, she had a hard time communicating the issue, and finally the issue seemed to be that the police had blocked off the area from about a one or two mile radius around the stadium in order to facilitate traffic leaving the parking lots. If she had stayed inside the radius and paid to park her car (about $15, which she could have passed on to us, no issue), then she would have been there and my husband and son would have been fine. What ended up happening was that they WALKED 2 miles to meet her in a parking lot. By the time they reached her, the blockade was just being lifted. At the same time, I was calling the main office and talking to the dispatcher who was half nice, and half absolutely uncaring. No discount was offered. I asked for money back, clearly this did not happen. I would not use these people. The next day, we hired an Uber Black for the airport, and it was perfect. And not so expensive.

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3.5
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Terrible
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alistofgorillas
Küsnacht, Switzerland207 contributions
Nice Lady, but she did not do her job
Jul 2018 • Family
I hired a driver from MCL to pick up my husband and son in Detroit, drive them to the Big House in Ann Arbor, wait while they watched a soccer match, and then bring them back again.
None of us are familiar with Michigan, and so it was important to me that we have someone to look out for our interests and to make sure that my family were not going to be left stranded on a strange street somewhere in an unfamiliar neighborhood.
The driver picked up my husband and son on time, even a bit early, and was friendly and seemed professional.
She drove them to the stadium with no issues, dropped them off at the corner, and then arranged to pick them up on the same corner after the game.
Game ends, she isnt there. They tried to call her but it was hard to reach her. Finally, when they could reach her by phone, first of all the connection was not good, secondly, she had a hard time communicating the issue, and finally the issue seemed to be that the police had blocked off the area from about a one or two mile radius around the stadium in order to facilitate traffic leaving the parking lots. If she had stayed inside the radius and paid to park her car (about $15, which she could have passed on to us, no issue), then she would have been there and my husband and son would have been fine.
What ended up happening was that they WALKED 2 miles to meet her in a parking lot. By the time they reached her, the blockade was just being lifted.
At the same time, I was calling the main office and talking to the dispatcher who was half nice, and half absolutely uncaring. No discount was offered. I asked for money back, clearly this did not happen.
I would not use these people. The next day, we hired an Uber Black for the airport, and it was perfect. And not so expensive.
Written 6 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Renee P
Nashville, TN155 contributions
Fantastic experience!
Apr 2018 • Solo
I travel A LOT, so I use a lot of car service companies. I was traveling to Ann Arbor for my niece’s graduation, and I needed a transfer to and from DTW. Motor City was excellent. They email/text 24 hours in advance to confirm details, then again when the driver is on the way, then again upon arrival. They send driver’s name (with picture! Anyone who travels knows how hard it is to find the right driver in a sea of people), dispatch phone numbers, and driver’s cell phone. Sergey and Steve my drivers were prompt, polite and friendly. All around a fantastic experience with great service. Thanks MCL!
Written 29 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

LynneMaizeandBlue
Elgin, IL36 contributions
Horrible driver for party bus
Apr 2018 • Family
We used Motor City limo for a party bus for our daughter’s sweet 16. My husband and I followed the girls in the bus to a restaurant. The driver was so awful that we feared for the safety of our daughter and her friends. First, she drove 35 in a 55 zone for over 5 miles. Then, she drove 50-55 in a 70 zone, sometimes in the middle lane. She was so much slower than all the other traffic that it was dangerous. She also made all lane changes and merges at the very last second, including almost taking the exit that only goes to Canada from Detroit. On the way home, she suddenly pulled off the highway. When I called to find out what was going on, she said one of the doors was open! I called the company to let them know what a serious issue they had in this driver and the manager gave me a partial refund which was less than the driver’s automatic gratuity. She said the owner would call me to discuss the situation when he got back in town. It’s 2 weeks later and no call. I would recommend finding another limo company based on this horrible experience.
Written 28 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Wandering Thoughts
San Marcos, TX29 contributions
On time, clean, and courteous service
Jun 2017 • Business
There isn't a lot that I expect from a town car service other than punctuality, communication, and cleanliness. All three were met with motor city limo. Our driver was on-site when we touched down and we texted to arrange a meeting location. My only two gripes were that I received an suv instead of a car (most people would love this but I just prefer cars) and that the airport makes the cars park so far away from the terminal (no fault of the driver, of course). I found it funny that they emailed me a picture of the driver, but it makes sense and gives some extra security, so I'm certain there are customers who will be extra reassured by that. I'd happily book with mcl if I am ever unfortunate enough to have to fly into Detroit again.
Written 9 June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Karen D
3 contributions
Great Service!!!!!!
Feb 2017 • Couples
Everything from the car and driver as well as timing and price. Nothing bad to say. Best thing I ever did for our trip.
Written 1 May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
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