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Hard Rock Cafe Mall of America

48 Reviews
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Hard Rock Cafe Mall of America

48 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Chad K wrote a review Jan 2020
1 contribution
Was seated right away, didn't take long to see they were understaffed, had two waitress running all the tables, we ordered right away to try and hurry things up. An hour later we got our food, everything was fresh except my club sandwich that became a chicken sandwich was completely cold. I was able to see the kitchen from my seat and they were yelling at each other. Felt sorry for the waitress as obviously its a management issue. From what I could tell there was two managers, another two people seating people, and two waitress. That is a disaster in the making. On the positive note they were telling people 45-60 min wait when we were leaving, kitchen was way behind.
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Date of experience: December 2019
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dambanker wrote a review Dec 2019
Toronto, Canada293 contributions70 helpful votes
Yes once again the only chain that I visit while on the road. I've been to almost all the Hard Rocks in North America now, so I had to check this one off the list. Didn't realize that is is located right inside the Mall of America, which worked out ok as I wanted to see that as well. Killed 2 birds with 1 stone. Just a short walk straight through the main entrance at the far side of the Nickelodeon World (the amusement park in the middle of the mall. Can't miss it, and we did it on Black Friday. This one is a more modern one, I felt it lacked the real feel of other Hard Rocks as on the main floor there wasn't a lot of memorabilia on display. I did like the double neck Night Ranger guitar though. Anyways the food seemed especially good here, as we didn't have a lot of time we just ordered appetizers as they were quicker. The staff didn't lie about that either, our order was ready in less than 10 mins that day. Our server was great as was the food, so definitely worth the visit.
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Date of experience: November 2019
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11retired wrote a review Sep 2019
magee54 contributions14 helpful votes
Went to Mall of America and came upon Hard Rock so decided to try it. We sat at the bar so we could watch the football games. Jessica was tending the bar. She was very nice. Did an excellent job of taking care of us. We got the Bacon Jam Slider and the Spicy Shrimp. Both were delicious. We enjoyed our meal and the atmosphere at Hard Rock. Would recommend this restaurant.
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Date of experience: September 2019
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cat125 wrote a review Jul 2019
Robbinsville, New Jersey28 contributions10 helpful votes
We stopped at Hard Rock after reviewing menu online since we had some dietary restrictions. Upon entering, we were one of maybe 4 groups of people in the restaurant. Immediately, we noticed that the online menu did not match what was offered. We decided to stay anyway and ordered nachos as an app and several dinners. We also had an app ordered as a dinner. The nachos were disappointing. Hardly any cheese and did not seem like a real taco flavor cheese. The beans reminded us of baked beans. Slowly, we realized multiple parties who were seated after us, including a large party of about 12 were getting served while we waited. Finally received our food after 1:15 hrs. We did not complain but the manager did come over with the food and offered a discount and free dessert or a bigger discount if we didn’t want dessert. We appreciated this gesture. After we started eating, we realized the app that was ordered as a dinner was cold. To the restaurants credit they did remove the item from our bill. The waiter and manager were pleasant. Overall the restaurant is overpriced for what is being offered but I guess expected in a place like Mall of America.
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Date of experience: July 2019
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Pstrtj wrote a review Jun 2019
Granite City, Illinois363 contributions104 helpful votes
We loved the decor. Restaurant was super clean! We went on a Thursday night and we did not have a wait. We were seated immediately. Our server was amazing. The shrimp appetizer was absolutely delicious. Portion sizes were very good. Food was as to expect from a Hard Rock Cafe...very tasty. Cost was moderate for the type of establishment.
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