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Review Highlights
Long trip, made longer

Started journey at 8:30 ET, layover in Charlotte, arrived in MSP at 4:30 CT. The Executive Express... read more

Reviewed 26 May 2016
475patriciaj
,
Spring City, Tennessee
Will not use again

First, they wanted cash which raised a red flag because I had already given them a credit card and... read more

Reviewed 7 July 2018
kellys11060
,
Minneapolis, Minnesota
via mobile
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Traveller Overview
  • Excellent16%
  • Very good16%
  • Average0%
  • Poor16%
  • Terrible52%
6 Jul 2018
“Will not use again”
19 Feb 2018
“On time , nice drivers”
About
Suggested duration: More than 3 hours
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Reviewed 7 July 2018 via mobile

First, they wanted cash which raised a red flag because I had already given them a credit card and assumed they would charge that. Then on return trip, we got in early but were told "no shuttle" so had to wait 1 hour 15 minutes...More

Date of experience: July 2018
Thank kellys11060
Reviewed 19 February 2018 via mobile

We booked Brainerd to Mpls and return. The drivers were professional, very friendly and did a nice job. On return, I emailed them to ask for the earlier shuttle. We got a prompt replay that they booked us . They were on time and we...More

Date of experience: February 2018
Thank snowblower1
Reviewed 23 January 2018

The customer service is very unprofessional. They charged me for a ride that I hadn't even booked. When I asked for a refund they made up a story about how I'd rebooked myself for the ride. Obviously, there had been a mistake on their part...More

Date of experience: January 2018
Thank Arati B
Reviewed 26 July 2017

I made a pre-paid reservation for a round trip Des Moines airport-Ames. This company failed to run the shuttle scheduled at 10.30pm and they did not answer neither of the two phone numbers listed in the airport counter. I left several messages and send multiple...More

Date of experience: July 2017
2  Thank DS78703
Reviewed 24 August 2016 via mobile

My wife and I took one shuttle from Little Falls to St Cloud then transferred to another shuttle to Minneapolis. Our first driver was courteous and professional as well as the second driver Chuck. He turned out to be one the teachers in my Elementary...More

Date of experience: August 2016
Thank ATMGUY63
Reviewed 26 May 2016

Started journey at 8:30 ET, layover in Charlotte, arrived in MSP at 4:30 CT. The Executive Express left MSP close to on time (about 5:45 PM). to head for St Cloud. I 494 was under construction. The 30 miles from airport to Maple Grove took...More

Date of experience: May 2016
1  Thank 475patriciaj
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