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Zappos Tour Experience

Open today: 09:00 - 10:30, 11:00 - 12:30, 13:00 - 14:30
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Review Highlights
Great tour

This was a fun tour and peek inside Zappos. Very educational on the customers service side of call... read more

Reviewed 31 May 2018
Jason K
via mobile
Learning how a specific business model was successfully created

At first, I was a passive visitor. My wife, being a business person read the book and wanted to see... read more

Reviewed 8 February 2018
arvinchin
,
new york
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Traveller Overview
  • Excellent70%
  • Very good23%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
About
Discover the wonderful world of Zappos company culture and let one of our fun Culture Guides take you on a 90 minute journey through our fabulous new headquarters in downtown Fremont! Learn about the Zappos Family, our history, our 10 core values...more
Closed Now
Hours Today: 09:00 - 10:30, 11:00 - 12:30, 13:00 - 14:30
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Suggested duration: 1-2 hours
Contact
400 Stewart Ave, Las Vegas, NV 89101-2913
Website
+1 702-943-7879
Reviews (56)
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1 - 10 of 51 reviews
Reviewed 31 May 2018 via mobile

This was a fun tour and peek inside Zappos. Very educational on the customers service side of call centers. They made it fun and very entertaining.

Thank Jason K
Ryo Z, The Culture Maestro at Zappos Tour Experience, responded to this reviewResponded 1 June 2018

Thank you Jason for visiting our Zappos HQ campus, We’re happy you enjoyed the experience! Perhaps you’ll come back and visit again and see what new things we are getting into!

Reviewed 8 February 2018

At first, I was a passive visitor. My wife, being a business person read the book and wanted to see how this shoe middleman became so successful. I was curious too but I was a little skeptical. I was intrigued by the fact that the...More

1  Thank arvinchin
Ryo Z, The Zappos Culture Maestro at Zappos Tour Experience, responded to this reviewResponded 10 February 2018

Thank you so much for visiting our Zappos HQ and for taking the time to write and share about your tour experience! Our goal for hosting tours is to help inspire company culture and hopefully we’ve done that for you both! Please come again and...More

Reviewed 14 November 2017

This 90 minute tour is an introduction to the work culture at Zappos, which is uniquely flat and seems to have exceptionally high morale. It does not tell you about their business model, but no problem. It was well led and a great variation on...More

Thank WalktoRun
Ryo Z, Zappos Tours Team at Zappos Tour Experience, responded to this reviewResponded 16 November 2017

Thank you for taking time to share your Zappos Tour Experience, we're happy you enjoyed your visit! If you're ever back in Las Vegas again, come back and see what new shenanigans our Zapponians get into!

Reviewed 4 September 2017

The tour is absolutely perfect for people looking to add something truly different to their Vegas experience. The whole Zappo's culture is so completely different than most companies and their employee-focused program is truly impressive. The tour is just the right length, with small groups...More

Thank RYC88
Management response:Responded 6 September 2017

Thank you so much for adding the Zappos Tour Experience to your itinerary, we're so honored to have been your host on our campus! Come back anytime and see what new shenanigans we get into!

Reviewed 17 August 2017

This was so much fun and so different and interesting. Almost like a play area instead of a workplace. Great benefits for employees and unbelievable things offered for them to do and play with. Zappos offers employees visual and physical areas for their benefit and...More

Thank Louise V
Management response:Responded 18 August 2017

Thank you Louise for the kind review of your experience, it sounds like you had a great time! Thanks for visiting our Zappos HQ, perhaps we will see you again in the future!

Reviewed 24 July 2017

My wife and I were very impressed by our 1.5 hour Culture Tour of Zappos Campus that we took on Monday, 5 Dec 2016. Our tour at 3pm was timed so that we could go on to Golden Nugget for dinner and the Brenda Lee...More

Thank Volcam
Management response:Responded 25 July 2017

Thank you so much for taking the time to share your tour experience! We're truly happy you both had a great time and received a great insight into our Company Culture - perhaps we'll see you again in the near future should you ever come...More

Reviewed 3 July 2017

I was pretty disappointed in this tour. We get there and our guide, Tony, shows us 2 videos about the history of the company and the founder. We then we go outside in 108 degree heat to hear about the company's rotunda area which could...More

1  Thank MurphymomChicago
Management response:Responded 5 July 2017

Thank you for taking the time to share your experience, I will definitely take this feedback to the rest of the team so we can better the tour experience for our future guests. Do know that we'll be adding more surprises to the tour experience...More

Reviewed 2 June 2017

As a big fan of Zappos.com as soon as I found out about the HQ tour I had to go! The best $10 you can spend in Vegas. It's right near Downtown Vegas/Freemont area so if you plan to go there, add this to your...More

Thank Amanda S
Management response:Responded 3 June 2017

Happy & excited you enjoyed a tour of our Zappos HQ! Perhaps we will find you back again and see what new shenanigans we Zapponians will get into! Follow our culture @zapposculture and have a Zaptastic day! -The Tours Team *RZ

Reviewed 10 May 2017

Did not know about this tour of the Zappos history and facility. My sister had told us about Zappos and how the CEO Tony Hsiah was trying to re-vitalize downtown Las Vegas. My husband researched about Zappos, found out that there was a Zappos facility...More

Thank tns96797
Management response:Responded 22 May 2017

Mahalo Nui Loa for visiting the Zappos HQ, so happy you enjoyed the experience! Come back again and see what new shenanigans we Zapponians will get into! Au Hui Hou!

Reviewed 2 May 2017

We weren't quite sure what to expect but thought it had to be something different when a company is opening its doors to visitors. Having purchased from their website, we wondered what we'd be seeing when we realized this wasn't a tour of their order...More

Thank FLPats54
Management response:Responded 22 May 2017

We love when our amazing customers come and visit our Zappos HQ and witness our unique company culture in person! Thank you for making our Tour part of your visit to downtown Las Vegas!

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Questions & Answers
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helendale
17 March 2018|
AnswerShow all 2 answers
Response from Ryo Z | Property representative |
Thank you for your inquiry about our Zappos tour experience, we are always dedicated to constantly do our best to provide an inspiring & authentic experience when a guest leaves our HQ campus. Hopefully, you’ll come back and... More
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