Ritual Salon and Spa
Ritual Salon and Spa
3.5
This location was reported permanently closed
What people are saying
Massage was great, Manicure not so much..
2.0 of 5 bubblesJul 2015
I had a coupon from Travel Zoo for a hot stone massage, when I arrived I was told there was a cancellation for nail services and if I chose to receive a nail service it would be 50% off. SERVICES: Well I had the massage first. I cannot remember the woman's name but she was fabulous. Not only was it a warm stone massage but also a warm stone placement. Her technique was wonderful and I truly enjoyed the treatment. I have absolutely no complaint about that service. Now to get to the point of why I left a 2-star rating is because of my nail service. I chose to get just a basic manicure because all I was looking for was to clean up my nails and cuticles. Well the girl (who I can't remember her name) was very sweet, a little shy, but I think she is very new to nails. 1. She only pushed back my cuticles did not use the cuticle clipper to remove the excess cuticles or even take off my hang nails around the nails. 2. The nail polish I wanted couldn't not open, not by her fault; but then when it was opened the nail polish was so thick the polish was coming out all wrong. So then I stopped her after 3 nails and told her I would find a new color. 3. When I had the new color and she was applying the polish, she never applied the polish all the way to the back of my nail. So there were tiny lines at the back of my nail with no polish. She also kept getting nail polish on my cuticles on one nail saying "you cuticle is just raised on that nail so it makes it difficult".. Isn't that way you are supposed to cut them off? At that point the polish application was done. 4. I looked at my nails and you could see a distinct difference between shiny "flat" nails and the shiny "bumpy" nails. This was even more a disappointment as the new polish wasn't thick nor had chunks in it. I went to my locker to change and didn't want to say anything at the front as I felt bad she was sweet and probably new at this. 5. By the time my hands were dry I looked at my nails and my cuticles (that were not taken off) were SO dry and practically cracking. It was by far the worst manicure I have ever had. 6. By the next day I had chips (and this was an OPI color so they typically don't chip for 1 week). AMBIANCE: The place is small, its not a major resort spa so the amenities are limited, there is a shower and lockers with robes and slippers. There is a relaxation area/waiting area but there aren't any lounge chairs which makes it hard to relax. Other than that it was a typical mom and pop feel to the ambiance and amenities. All in all, I know the massage was wonderful so I would give the place another try but I don't think I would give them another shot at a nail service.

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Siamese C
London, UK19 contributions
5.0 of 5 bubbles
Jan 2015 • Couples
Went here to get my haircut while on my honeymoon. The lady was very polite and took a lot of time to ensure she cut my hair to perfection. My hair has never been cut and styled better. Very impressed!!!
Written 15 December 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kitkat
Miami, FL43 contributions
2.0 of 5 bubbles
Jul 2015 • Friends
I had a coupon from Travel Zoo for a hot stone massage, when I arrived I was told there was a cancellation for nail services and if I chose to receive a nail service it would be 50% off.

SERVICES:
Well I had the massage first. I cannot remember the woman's name but she was fabulous. Not only was it a warm stone massage but also a warm stone placement. Her technique was wonderful and I truly enjoyed the treatment. I have absolutely no complaint about that service.

Now to get to the point of why I left a 2-star rating is because of my nail service. I chose to get just a basic manicure because all I was looking for was to clean up my nails and cuticles. Well the girl (who I can't remember her name) was very sweet, a little shy, but I think she is very new to nails.
1. She only pushed back my cuticles did not use the cuticle clipper to remove the excess cuticles or even take off my hang nails around the nails.
2. The nail polish I wanted couldn't not open, not by her fault; but then when it was opened the nail polish was so thick the polish was coming out all wrong. So then I stopped her after 3 nails and told her I would find a new color.
3. When I had the new color and she was applying the polish, she never applied the polish all the way to the back of my nail. So there were tiny lines at the back of my nail with no polish. She also kept getting nail polish on my cuticles on one nail saying "you cuticle is just raised on that nail so it makes it difficult".. Isn't that way you are supposed to cut them off? At that point the polish application was done.
4. I looked at my nails and you could see a distinct difference between shiny "flat" nails and the shiny "bumpy" nails. This was even more a disappointment as the new polish wasn't thick nor had chunks in it. I went to my locker to change and didn't want to say anything at the front as I felt bad she was sweet and probably new at this.
5. By the time my hands were dry I looked at my nails and my cuticles (that were not taken off) were SO dry and practically cracking. It was by far the worst manicure I have ever had.

6. By the next day I had chips (and this was an OPI color so they typically don't chip for 1 week).

AMBIANCE: The place is small, its not a major resort spa so the amenities are limited, there is a shower and lockers with robes and slippers. There is a relaxation area/waiting area but there aren't any lounge chairs which makes it hard to relax. Other than that it was a typical mom and pop feel to the ambiance and amenities.

All in all, I know the massage was wonderful so I would give the place another try but I don't think I would give them another shot at a nail service.
Written 9 July 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jennifer j
4 contributions
1.0 of 5 bubbles
Jun 2015 • Solo
So i went and i was so dissatisfied. They ruined my hair with hair color and they didn't listen they cut my hair.. it was a mess. The manager lies and won't even refund your money.. she blames the customer ... just a long nughtmare.. don't waste our time here when there are so many better places in Las vegas...
Written 21 June 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jen W
29 contributions
5.0 of 5 bubbles
Jun 2014 • Friends
My friend and I both had vouchers to visit here, and wow, we had an amazing time. We had the facial, massage, and pumpkin manicure deal. We were shown to a nice locker area (check that the locks work, we moved our stuff over), bathroom was available, we were given robes and slippers, and yummy cucumber water. It was heaven. We waited a short time in a spa area (nice and tranquil), and then had our treatments. WOW. The facial was amazing and included foot/shoulder rubs, the massage was plenty of pressure and a nice Moroccan oil that exfoliated skin,and the manicure was fun (it included a hand masque) with some paraffin wax added on. The staff was polite, professional, and knowledgeable. This spa was located in the Trivoli square shops, so plenty of parking abounded. I will come back again and I will be talking this up to all of my friends. This place was the real deal and oh-so-worth it. It was sheer heaven, and to be honest, I did not want to leave the premises! A+++++
Written 3 July 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

VegasBling
Las Vegas, NV2,420 contributions
5.0 of 5 bubbles
Jun 2013 • Solo
I have been to the salon three times - twice for massages and once for a haircut. First of all, I love Tivoli Village in Summerlin. What a wonderful location for an amazing place. I have had massages from both Erica and Johnathon, and each therapist had great techniques and gave a little something extra to my Swedish session. I also had my hair cut and styled by Erika. I have very thick and curly hair as a mixed race person, and she was able to do a fantastic job (wash, cut and style) within one hour on the dot.

For the massage, guests are given robes and slippers as well as a locker to place your items. After the massage, you can shower in the locker room. There are also a host of add-ons for the massage, a sampling of which include exfoliation (scrubs), detox (bio freeze, pink Himalayan), relaxation (facial) and restoration (leg firming serum, heated hand and foot repair).

Staff is friendly and accommodating. I referred my husband and now he likes coming here for massages, too. The salon is a great experience with excellent services, for a reasonable price. I will definitely be returning.
Written 29 June 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RITUAL SALON AND SPA (2024) All You Need to Know BEFORE You Go (with Photos)

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