We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Showtime Tours

Las Vegas, NV
+1 702-895-9976
Website
Save
Review Highlights
Poor service

We arrived to Las Vegas at 10 pm and after immigration and baggage claim have to walk all the way... read more

Reviewed 10 December 2015
dany_gl
,
San Pedro Garza Garcia, Mexico
via mobile
Not the Greatest Service

I've used this shuttle once before when I was in Las Vegas and didn't have problems, so I booked... read more

Reviewed 8 December 2015
PsychRN12
,
Calgary, Canada
Read all 773 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
Showtime Tours, Las Vegas’ premier transportation company, was started in 1998 as a sightseeing tour company. The following year, Showtime earned the authority to provide shared-ride airport shuttle service at McCarran Airport, serving all major Strip and Downtown resort properties. A motor coach fleet replacement in 2007 prompted the addition of charter service both in-town and over-the-road.
  • Excellent8%
  • Very good5%
  • Average6%
  • Poor10%
  • Terrible71%
4 weeks ago
“Don't: if you are in a hurry!”
18 Aug 2017
“Just call an Uber”
LOCATION
Las Vegas, NV
CONTACT
Website
+1 702-895-9976

Similar Things to Do in Las Vegas

Write a Review
Reviews (773)
Traveller rating
Traveller type
Time of year
Language

261 - 270 of 755 reviews

Reviewed 10 December 2015 via mobile

We arrived to Las Vegas at 10 pm and after immigration and baggage claim have to walk all the way to the end of the airport. We had prepaid the shuttle to the hotel knowing it was late so we wouldn't have to search a...More

3  Thank dany_gl
jeff r, Manager at Showtime Tours, responded to this reviewResponded 16 December 2015

Dear Dany_gl, I read your review and I thank you for your feedback. We are a shared ride service, which does increase the wait time at the airport and during drop-off and pick-up. I do apologize though for any frustration you may have experienced as...More

Reviewed 8 December 2015

I've used this shuttle once before when I was in Las Vegas and didn't have problems, so I booked them again. My particular shuttle was still at the airport so I got out quickly. However, my driver for reasons unknown to me decided to tap...More

2  Thank PsychRN12
jeff r, Manager at Showtime Tours, responded to this reviewResponded 16 December 2015

Dear PsychRN12, I have to agree with you that is is odd that a driver would tap you on the abdomen. Would you mind sending us your confirmation number so that we identify the driver and speak with him or her? As to your other...More

Reviewed 8 December 2015

On Oct 26, 2015, I arrived in Las Vegas and bought a round trip ticket from the airport to 4 Queens and back again. I called the company for my 24 hour pick up time back to the airport. I told the girl that I...More

2  Thank Traci W
jeff r, Manager at Showtime Tours, responded to this reviewResponded 10 December 2015

Dear Traci, I apologize that you have not received a response back to your correspondence. Can you please private message me your confirmation number and an email address? I'd like to reach out to your privately and pull in the appropriate individuals to help investigate...More

Reviewed 6 December 2015 via mobile

We bought our tickets online and when we went outside to find the shuttles we stopped at the kiosk as instructed. The man at the kiosk was not helpful and angry that my passes were on my phone. He told me to go somewhere else...More

1  Thank KCH143
jeff r, Manager at Showtime Tours, responded to this reviewResponded 8 December 2015

Dear KCH143, I apologize for the treatment you received at the airport. We do require vouchers/passes be printed in advance, but I certainly will pass along your feedback to our dispatching and operations teams. I will also speak with our airport staff to ensure they...More

Reviewed 24 November 2015

We had purchased a hotel package which included airport transfers with Showtime Tours. We arrived in Las Vegas October 16, 2015 at approximately 9:30 p.m. After we finally found the location where we needed to wait for the shuttle, there was not representative there. We...More

2  Thank Corinne G
jeff r, Manager at Showtime Tours, responded to this reviewResponded 25 November 2015

Dear Corinne, I read your review and was sorry to hear that your experience with Showtime Tours wasn't positive. Shared Ride does take longer than a taxi service - there's no question about that - as we do try and fill to capacity and make...More

Reviewed 12 November 2015 via mobile

We are still in line and it's taken more than 1 hour. The guy from the company is laughing at the huge line and screaming that SUV is available. Horrible horrible. Took this because Uber was not available but just found out that Lyft is,...More

3  Thank Caio P
jeff r, Manager at Showtime Tours, responded to this reviewResponded 17 November 2015

Dear Caio, Thank you for taking the time to share your feedback and for bringing this matter to our attention. We are in the midst of reviewing our surveillance footage, as what you described (the man from our company laughing at the long lines and...More

Reviewed 10 November 2015

We booked Showtime through Southwest vacations. We had to wait more than 30 minutes for a bus to show up at the airport to take us to our hotel (this was 4:00 pm). Our driver did not pay attention to who was going to what...More

3  Thank Victoria S
jeff r, Manager at Showtime Tours, responded to this reviewResponded 17 November 2015

Dear Victoria, Thank you for your feedback. I have sent your comments to our dispatch and operations teams for further investigation. I do apologize for any inconvenience or frustration you may have experienced. Sincerely, Jeff

Reviewed 9 November 2015

I had paid for a return ticket, on my arrival in Las Vegas; which is convenient, because you just have to make a phone call to book the time you want the shuttle to pick you up for the airport on the day of departure;...More

3  Thank brusyl2015
jeff r, Manager at Showtime Tours, responded to this reviewResponded 10 November 2015

Dear brusyl2015, Please message me your confirmation number and/or any information that you may have provided to the main office when you were promised the refund. I will then check on the status for you. On behalf of Showtime Tours, I apologize for the delay....More

Reviewed 2 November 2015 via mobile

I prepaid return transfers from the airport to our hotel. 2 of the 4 people we encountered using this service were some of the rudest people I've ever met, and were also incompetent. No complaints on times though. However, as a tourism-dependent city, Las Vegas...More

1  Thank Mio N
jeff r, Manager at Showtime Tours, responded to this reviewResponded 3 November 2015

Dear Mio, Please accept my sincerest apologies for any rudeness you encountered from our staff while using our service. That behavior does not reflect our standards. If you would kindly message me your confirmation number and approximate time this occurred, I can then identify the...More

Reviewed 30 October 2015

Bought round trip tickets when arriving at airport and bus was about ready to leave so no wait time here. A relief considering the line for taxis was extremely long on a Saturday at about 1:30 pm. I scheduled my return airport trip easily by...More

1  Thank Karcarstar
jeff r, Manager at Showtime Tours, responded to this reviewResponded 3 November 2015

Dear Karcarstar, Thank you for your review of our service! We appreciate your business and hope to see you aboard one our shuttle buses again in the future! Best Regards, Jeff

Nearby
Nearby Restaurants
Lola's
515 reviews
.40 miles away
Top of the World Restaurant at the Stratosphere
5,131 reviews
.43 miles away
Denny's
315 reviews
.39 miles away
Fellini's
500 reviews
.41 miles away
Nearby Attractions
Stratosphere Theater
29 reviews
.41 miles away
Not Just Antiques Mart
8 reviews
.11 miles away
Modern Mantiques
6 reviews
.36 miles away
MJ Live
672 reviews
.43 miles away
Ask a question
Questions & Answers
Ragerdy
6 December 2016|
AnswerShow all 2 answers
Response from jeff r | Property representative |
Hi again - hover over my profile badge/name and press Message to send me a private message. I sent one to you a short while ago. You should be able to simply respond to my message. Thanks, Jeff
0
Votes
Ragerdy
6 December 2016|
AnswerShow all 3 answers
Response from jeff r | Property representative |
We would be happy to issue a refund for the unused trip from the airport to the hotel, but since this was purchased through Allegiant Airlines we'll need you to provide us with mailing addresses so that we can send a check... More
0
Votes
lesliejbauer
30 November 2016|
AnswerShow all 4 answers
Response from jeff r | Property representative |
I apologize for any issues you may have encountered. I will not make excuses for any inappropriate behavior, as that is unacceptable and does not follow our standards and policies. We always invite those who review us... More
0
Votes