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SuperShuttle

Newark, NJ
+1 800-258-3826
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US$16.99*
and up
New York Departure Shuttle Transfer: Hotel to Airport
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US$16.99*
and up
New York Arrival Skip-the-Line Shuttle Transfer: Airport to Hotel
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Overview
  • Excellent15%
  • Very good5%
  • Average5%
  • Poor3%
  • Terrible72%
1 week ago
“Do not use”
3 weeks ago
“agree with others-do not use”
LOCATION
Newark, NJ
CONTACT
Website
+1 800-258-3826
Ways to Experience SuperShuttle
from US$16.99
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from US$16.99
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Write a ReviewReviews (51)
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1 - 10 of 37 reviews

Reviewed 1 week ago via mobile

I have waiting 50 min to driver, they change the driver after 30 min of waiting. worst service, please do not use

Thank אופיר ב
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 1 week ago

Hello, we're sorry to learn of your sentiments regarding the service that was provided. Our team would like to know more about this. Please send your reservation number and feedback to socialmedia@supershuttle.net so this can be reviewed and addressed. ^ZN

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Reviewed 3 weeks ago via mobile

we arrived about 9 pm on a tues-staff kept telling us it was on its way-NOT-after 45 minutes we gave up and got Lyft-should have done originally!

Thank Mel959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 3 weeks ago

Hello, we're sorry to learn that we were unable to accommodate you. This is unacceptable, and our team would like to look into this. Please send your reservation number and feedback to socialmedia@supershuttle.net so this can be formally reviewed and addressed. ^ZN

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A TripAdvisor Member
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Reviewed 18 May 2018 via mobile

Booked this transfer through lastminute.com. Landed at 9:50pm got through customs just after 11pm. No agents around. Called the free number at the welcome desk and was told to get on the skytrain and go to p4 parking. Got to p4 and was told we...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 19 May 2018

Hello, we're deeply sorry to learn of the troubles you endured regarding your reservation. This is unacceptable and does not reflect the standards we hold for our services. Please send your reservation number and feedback to socialmedia@supershuttle.net so this matter can be reviewed and addressed....More

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Reviewed 30 March 2018 via mobile

My experience in NYC. The service declined a lot. I regret having told so many people. disorganization on arrival, no matter how good the app is. they use the clerk's information kiosk official as their secretary. Long service and unclean and dirty car. not worth...More

1  Thank lucanotrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 31 March 2018

Hello, we're truly sorry to hear of your sentiments regarding our services. We strive to provide top-notch, and we're disappointed to know that there's been a decline in our services in New York. Thank you for this review and your feedback, as we look for...More

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Reviewed 23 March 2018 via mobile

We arrived as instructed at 20.20 at the Airport's welcome desk , they phoned and said we should sit and wait maybe 20 minutes. The driver arrived 15 minutes later but told us he was looking for a specific passenger using her name. He went...More

1  Thank Tsturgess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 24 March 2018

Hello, we truly apologize for this frustrating experience and delayed trip. Our team would like to look into this. Please send your reservation number and feedback to socialmedia@supershuttle.net so we can formally follow up with you. ^ZN

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Reviewed 28 February 2018 via mobile

In the moment that you arrive in the newark airport, the affordable way tô get NYC is by a Shuttle, but never ask about supershuttle, I was wait for an hour and People Who assist me Said thats normal... Think about it, if you could,...More

1  Thank Vinicius A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 1 March 2018

Hello Vinicius, we apologize for the long wait; we never want our guests to be unhappy. Please file a formal complaint by sending your reservation number and feedback to socialmedia@supershuttle.net and our team will follow up. ^ZN

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Reviewed 24 February 2018

I was going to book a SuperShuttle to get me to and from the airport next week when I learned that the company is a big supporter of the NRA and participates in their member benefits program. Sorry, I need to get to and from...More

3  Thank Orsino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2018

Reservations with SuperShuttle are more or less malleable, they pick up if the whim strikes them. Had a reservation for a 5:30 AM pickup got a helpful call 1:00 AM the day of to inform me they wouldn't be showing up. No reason given. If...More

2  Thank jif116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 24 January 2018

Hello, we're sorry that there were issues with your last trip. To file a formal complaint, please send your reservation number and feedback to socialmedia@supershuttle.net and our Customer Care Team will follow up. ^ZN

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Reviewed 6 January 2018

Ordered a shuttle for a pick up in Manhattan to Newark. Waiting 35 minutes after expected pick up time (this is including the 15 minute window they advise for pick up time). Never arrived. Had to order an Uber instead. Have written two emails requesting...More

2  Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 11 January 2018

Hello Steve, I'm very sorry to learn of your no-show ride; this is truly unacceptable. Our Customer Care Team is always here for our guests, and we want to resolve matters as quickly as possible. I'm sorry to hear of your frustrations regarding our delayed...More

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Reviewed 4 January 2018 via mobile

My flight had a delay and it I waited for more than an hour to the shuffle to come back and pick me. The driver was talking on the phone on and on for more than an hour in the car, the traffic was terrible...More

1  Thank Alexandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at SuperShuttle, responded to this reviewResponded 5 January 2018

Hello Alexandra, I'm sorry to learn of your experience with our services. Long waits are unacceptable, and improper professionalism is intolerable. Please send your reservation number and feedback to socialmedia@supershuttle.net so our Customer Care Team can look into this and follow up with you. ^ZN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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