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Review Highlights
Waterpark is perfect for five year olds. Hotel is average.

My five year old twins loved the waterpark. Can't beat the value. I happened to pick a weekend that... read more

Reviewed 21 February 2018
melodicagony
,
Buffalo, New York
Not much too it - Still fun.

Took 2 year old daughter multiple time. Small waterpark - 2 slides, basketball hoop pool, Jacuzzi... read more

Reviewed 19 October 2017
Barbara R
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Traveller Overview
  • Excellent38%
  • Very good26%
  • Average16%
  • Poor9%
  • Terrible11%
21 Feb 2018
“Waterpark is perfect for five year olds. Hotel is average.”
6 days ago
“Staph infection after scrape in hot tub”
About
2 Fully Enclosed Body Slides 24’ Tall: Blue Barracuda: 169’ translucent blue Exits Building and comes back in. Crazy Cobra: 196 Orange with state of the art led Lighting inside, Exits building and goes back inside. Monsoon Lagoon: Children’s Pool...more
Contact
8250 Park Rd, Batavia, NY 14020-1275
Website
+1 585-344-2100
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Reviews (142)
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1 - 10 of 142 reviews
Reviewed 6 days ago via mobile

I took my to the Palm Island Resort waterpark in Batavia. She daughter scraped her foot in the hot tub. 2 days later, the doctor discovered she had a staph infection on her foot! She had to be on two antibiotics because of it. 😞...More

Thank chiarodiluna3
Reviewed 4 September 2018 via mobile

My grandkids and daughters we all enjoy the water park and hotel everything was great hotel was real clean and the buffet was ok I would definitely recommend it thank you.🤽‍♀️

Thank Camper573217
Reviewed 5 May 2018 via mobile

This place is disgusting!!!!! The young lifeguards prance around all the men, meanwhile a little boy came down the slide face first crying and choking. Water is dirty, pizza is hard, staff are ignorant and this was a horrible experience!! You can’t play music off...More

3  Thank Summer S
Reviewed 15 April 2018 via mobile

Water was cold and dirty. It was busy while we were there but I would not let my kids go in that water, not that they wanted to anyway.

1  Thank ErinEKM
Reviewed 9 April 2018

Hotel room was old and walls were dirty and it was dusty/ towels looked dirty then get to the water park it was nasty/no towels at the water park bring your own/ shame to put a child in it/ poor kids don't know any different...More

Thank cook446
Reviewed 21 February 2018

My five year old twins loved the waterpark. Can't beat the value. I happened to pick a weekend that required a hotel stay to get waterpark admission so that added to the cost but we turned it into a quickie vacation. We'll take the kids...More

Thank melodicagony
Reviewed 19 October 2017

Took 2 year old daughter multiple time. Small waterpark - 2 slides, basketball hoop pool, Jacuzzi "hot" tub (warm), jungle gym park for smaller kids. Bit pricey but on Mondays you can get in half priced. Went once when staying at the hotel and it...More

Thank Barbara R
Reviewed 30 September 2017 via mobile

This water park and I say this lightly was as bad as the hotel that house's it. Small, cloudy water, super hot, dirty. Couldn't wait to get out of there.

Thank fredraymond522
Reviewed 13 September 2017

Good spot for family's to enjoy water park that is on the smaller side but much easier to keep track of them. They also have an outside pool attached that is accessible.

Thank Sheila M
Reviewed 7 September 2017 via mobile

I went here with my two kids, 7&4, and my friend with her twins, 4. Yes, it's geared for smaller kids, but the two water slides they have are for 41& up, and although my daughter was in fact a tad taller than that, their...More

1  Thank NAGEM18
Tom P, General Manager at Palm Island Indoor Waterpark, responded to this reviewResponded 15 December 2017

It is always hard for the staff when they have to disappoint a child about riding the slides. Just to clarify a bit our height requirement is 42" and above so that would be why she was so close. This is set in place by...More

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Questions & Answers
Ask a question
JudieS7
27 February 2015|
Answer
Response from Tom P | Property representative |
We have a family friendly SPA that is heated too 98.5 so that any of our guests can use it.
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