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Saratoga Casino Hotel

#2 of 6 Fun & Games in Saratoga Springs Features Animals
342 Jefferson St, Saratoga Springs, NY 12866-5193
15186828888
Website
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Review Highlights
Average hotel lacks customer service

Stayed there two nights. The first morning I put up the "Do Not Disturb" sign on the door but it... read more

Reviewed 24 March 2017
teehuge
,
NY
Blown Away!

My wife booked this trip on a whim and after too much wine one night because we saw a great deal on... read more

Reviewed 18 March 2017
tmoney0925
,
Burlington, Massachusetts
via mobile
Read all 426 reviews
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Overview
  • Excellent28%
  • Very good27%
  • Average23%
  • Poor8%
  • Terrible11%
Travellers talk about
Open Now
All hours
Hours Today: 09:00 - 05:00
LOCATION
342 Jefferson St, Saratoga Springs, NY 12866-5193
CONTACT
Website
15186828888
Write a Review
Reviews (426)
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11 - 20 of 426 reviews

Reviewed 24 March 2017

Stayed there two nights. The first morning I put up the "Do Not Disturb" sign on the door but it was down by 10am. By 4pm my room had still not been serviced. I had made the bed and hung the towels so really all...More

1  Thank teehuge
Reviewed 18 March 2017 via mobile

My wife booked this trip on a whim and after too much wine one night because we saw a great deal on their website. So we were expecting a nice place but our expectations were blown away when got to the room. WOW!! It was...More

Thank tmoney0925
Reviewed 13 March 2017

Exquisite lobby with interesting art works. The rooms are large and well decorated. There is a Mortons steak house and a starbucks in the Hotel. They also provide a shuttle bus to take you into town at no charge. Casino, not so great.

Thank Seascape518
Reviewed 13 March 2017

Visited casino recently--felt card member friendly but very slow. Felt that with a new casino fairly close by service would be the name of the game. I was impressed with the air quality--Turning Stone and Akwesasne can be quite strong with cigarette smoke--even in non...More

Thank Bill B
Reviewed 4 March 2017

It is just average as far as food, at the Garden Buffet At times the food is cold. Since they discontinued the price breaks for gaming levels it is becomiing over priced.

1  Thank socialjan
Reviewed 4 March 2017

We were not planning a visit here while in Saratoga Springs , but curiosity got the best of us,and we're glad we went. Their is plenty of free parking, and easy to find, and the casino was very clean and well lit.and we even came...More

1  Thank dziadzu1
Reviewed 4 March 2017

Let's start with the hotel. This experience gets 4 stars. Valet parking was easy(and included in the price of the room) Check in seamless. We stayed in a King Suite which is very large well appointed and very comfortable. The hotel has inside access to...More

1  Thank Alan B
Reviewed 25 February 2017

If you are staying at the Saratoga Casino Hotel -- a day at the harness race track couldn't be more convenient and fun! Before heading home, we had the great pleasure of attending "Opening Day." After checking out of the Saratoga Casino Hotel -- hands...More

Thank Bernadette F
Reviewed 23 February 2017

I go here more than any slot parlor in the country. I live nearby that's why. And I have to tell you it gets worse each and every time I stop in. They are terrible with comping points per play on machines. I get nothing,...More

Thank ffhal58
Reviewed 10 February 2017 via mobile

Beautiful hotel, great greetings from the time you check in, rooms were immaculate, excellent view of the race track, beds very comfortable.

Thank Jonathan H
Nearby
Nearby Restaurants
Pennell's Restaurant
113 reviews
.40 miles away
Mexican Connection
106 reviews
.47 miles away
Morton's the Steakhouse
46 reviews
.27 miles away
Saratoga 5 Points Market & Deli
7 reviews
.99 miles away
Nearby Attractions
Saratoga Race Course
1,374 reviews
.84 miles away
National Museum of Dance & Hall of Fame
76 reviews
.95 miles away
Saratoga Harness Museum and Hall of Fame
12 reviews
.26 miles away
Questions & AnswersAsk a question
Jean J
Is there a listing of the slots available and a map as to where to locate?
6 April 2017|
Answer Show all 2 answers
Response from SaratogaCasinoMgmt | Property representative |
Hi Jean. A list of our current games on the casino FAQ section of our website. TripAdvisor won't allow links to be posted within responses, but it's the first question listed in the FAQ section. We don't currently have a... More
0
Votes
ffhal58
Okay here's a few questions I'd like answered. Why have you cut way back on your Comps? It's very noticeable. It takes a long time to earn 1 point on the slot play. Why have you cut way back on free play values? Why is there less staffing? You barely have any hostesses serving beverages.
6 April 2017|
Answer
Response from kimmiekat64 |
Thank you for your inquiry. The questions listed are best answered by our Player Development Team. The hotel does not steer decisions in regards to the areas mentioned. I will share your email with that team so they can... More
0
Votes
ffhal58
Has Saratoga laid off most of it's employees? There's like a skeleton crew working there now.
5 April 2017|
Answer
Response from Barry D | Reviewed this property |
Was there last fall and it seemed to be well staffed at that time.
0
Votes