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The Spa at Ballantyne

Neighbourhood: Ballantyne East
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Address: 10000 Ballantyne Commons Pkwy, The Ballantyne Hotel & Lodge, Charlotte, NC 28277-2484
Phone Number:
+1 704-248-4141
Website
Today
08:00 - 20:00
Open now
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Hours:
Sun - Sat 08:00 - 20:00
Recommended length of visit: 1-2 hours
Description:

Spa treatments are designed to nurture the mind and body through the use of...

Spa treatments are designed to nurture the mind and body through the use of ritualistic methods and healthy products in a calming environment. The Spa at Ballantyne provides a sensory experience to soothe the senses and enhance wellness. Choose from a selection of spa services including massage, facial, body treatments, manicures, pedicures and hair salon services. Explore indigenous treatments like the Carolina Lavender Spa Collection, day spa packages, overnight spa packages and fitness experiences. Enjoy spa dining, pools, steamroom, saunas, whirlpools and lounges to complete your spa destination experience.

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TripAdvisor Reviewer Highlights

Read all 82 reviews
Visitor rating
  • 35
    Excellent
  • 20
    Very good
  • 10
    Average
  • 9
    Poor
  • 8
    Terrible
Enjoyable

After a hard weekend & partial work week, I was given a gift to come to this establishment to relax and be pampered. Mission accomplished... I am kinda taken away with some of... read more

Reviewed 29 May 2014
duch319
,
Houston, Texas
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82 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Las Vegas, Nevada
Level Contributor
271 reviews
78 attraction reviews
common_n_attraction_reviews_1bd8 122 helpful votes
Reviewed 4 June 2014

Such southern hospitality from the moment my foot touched the interior of this spa. Meticulous detail and dedication is very apparent. Each staff member that I encountered was beyond pleasant. Bucky my masseuse was the BOMB.. I even had to tell him too much pressure.. I have never told my masseuse lighter pressure! If you have the opportunity to take... More 

Helpful?
Thank Stephanie C
Ballantyne H, Spa Director at The Spa at Ballantyne, responded to this review

Dear Stephanie C, Thank you for visiting The Spa during your stay. We are pleased you had a wonderful experience, and and value your compliments regarding our staff, especially Bucky. Our entire team is committed to delivering a truly relaxing, memorable spa experience for our guests. Thank you for recommending The Spa, and we hope to welcome you back in... More 

Cary, North Carolina
Level Contributor
38 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
Reviewed 3 June 2014 via mobile

I visited the Spa at Ballantyne on a recent trip to Charlotte. The well-equipped facility and professional staff made for an enjoyable visit. I received a facial from Nina, who was knowledgeable and attentive to detail. I hope to return on a future visit.

Helpful?
Thank phonebill
Ballantyne H, Spa Director at The Spa at Ballantyne, responded to this review

Dear phonebill, Thank you for visiting The Spa during your recent visit to Charlotte. We are delighted you had an enjoyable experience, and we appreciate your kind words regarding our facility and staff, especially your facial with Nina. We look forward to welcoming you back soon. Sincerely, Alicia Howell Spa Director More 

Houston, Texas
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 29 May 2014

After a hard weekend & partial work week, I was given a gift to come to this establishment to relax and be pampered. Mission accomplished... I am kinda taken away with some of the plain & ordinary refreshments, especially for the price. I think I will return on a day when I'm not so tired and reevaluate.

Helpful?
Thank duch319
Ballantyne H, Spa Director at The Spa at Ballantyne, responded to this review

Dear duch319, Thank you visiting The Spa, and we are pleased you were able to unwind and enjoy our facilities. We value your comments regarding our refreshments and have shared your feedback with our executive team. Our entire team is committed to providing the best in spa treatments and amenities, and we hope to have the opportunity to welcome you... More 

Charlotte, North Carolina
Level Contributor
121 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
Reviewed 29 May 2014

My girlfriend treated me to a day at the pool and a massage for my birthday. We arrived early at the pool to get our day started and to our unfortunate surprise there were no lounge chairs available. It was pretty tight and folks were saving chairs with towel while they were in the spa for services. Can't blame them... More 

Helpful?
Thank Jennifer G
Ballantyne H, Spa Director at The Spa at Ballantyne, responded to this review

Dear Jennifer G, Thank you for taking the time to share your comments. We apologize that we did not provide a spa experience that was representative of the fine service and quality standards that we strive to uphold. We take your comments very seriously and have shared your feedback with our executive team. We are sorry that our food and... More 

Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 23 May 2014

Our spa day was so disappointing. The spa lounge with coffee/tea service was like the Hampton Inn. Nothing special. We were a group of eight and when the technicians called our names, we couldn't recognize the mispronounciation of our own names. Schedules were not adhered to and lunch service was incredibly bad. The spa lunch room offers nothing but table,... More 

Helpful?
1 Thank Mary M
Ballantyne H, Spa Director at The Spa at Ballantyne, responded to this review

Dear Mary M, We apologize that your spa visit fell short of the fine spa experience that we strive to provide at The Spa at Ballantyne. We are committed to providing our guests with the best in treatments, facilities and service, and we take your comments very seriously. We hope to have the chance to make things right with you... More 

Los Angeles, California
Level Contributor
64 reviews
common_n_attraction_reviews_1bd8 51 helpful votes
Reviewed 17 May 2014

The spa was not a good experience, the reasons why are sad because they are easily rto remedy. The treatment I got was excellent. It was everything else that I found off-putting. The attendant showed me around and mentioned where the hot tub was (It was down the hall, past the massage rooms.) I said that I would go in... More 

Helpful?
Thank LA-Business-Traveler
Ballantyne H, Spa Director at The Spa at Ballantyne, responded to this review

Dear LA-Business-Traveler, Thank you for sharing your feedback, and we appreciate that you enjoyed your treatment. We apologize that your overall spa experience was disappointing, and we take your comments very seriously. I have shared your feedback with our executive hotel management team as well as our spa department. Our goal is to provide our guests with a truly relaxing... More 

Charlotte, North Carolina
Level Contributor
37 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
Reviewed 10 May 2014

I have been to many high end spas, and this one did not measure up. It was crowded, loud, and not a relaxing experience. I was not given a tour of the facilities, and was disappointed that they had too many people in such a small area. There was no 'quite area', and the service was below average. It was... More 

Helpful?
Thank Aquarose67
Ballantyne H, Spa Director at The Spa at Ballantyne, responded to this review

Dear Aquarose67, Thank you for visiting The Spa at Ballantyne. We apologize that your visit fell short of the memorable and relaxing experience that we strive to provide at The Spa at Ballantyne. We take all feedback very seriously and have shared your comments with our team. We are committed to providing our guests with warm and attentive service, great... More 

Charlotte, North Carolina
2 reviews
Reviewed 18 April 2014

This was my first trip to this spa and I will definitely be back! From the moment I walked in to the moment I left, the staff was attentive and helpful. They were not just doing there job, they genuinely cared about my experience there. I had a massage from Sandra Weber and it was the best massage I have... More 

Helpful?
Thank loridavis013
TheBallantyne, Spa Director at The Spa at Ballantyne, responded to this review

Dear loridavis013, Thank you for visiting us at The Spa at Ballantyne. We enjoyed reading your wonderful feedback and appreciate your compliments regarding our staff and specifically Sandra. Our entire team is dedicated to providing our guests with unforgettably relaxing experiences. Thank you for recommending The Spa at Ballantyne, and we look forward to welcoming you back. Sincerely, Alicia Howell... More 

Holland, Massachusetts
Level Contributor
132 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
Reviewed 19 March 2014

I really loved my unusual treatments. Don't hesitate to try the seawater & pearl facial, the self heating mud body envelopment or the body massage using the providers feet (Ashiatsu)! Beautiful views of the golf course are nice extra.

Helpful?
Thank terryw678
TheBallantyne, Spa Director at The Spa at Ballantyne, responded to this review

Dear terryw678, Thank you for recently visiting The Spa at Ballantyne. We appreciate your fantastic feedback regarding our specialty treatments. We recently enhanced our menu to offer invigorating services with a focus on results and relaxation. We hope you will return to The Spa at Ballantyne on future visits to Charlotte. Warm regards, Alicia Howell Spa Director More 

Charlotte, North Carolina
1 review
Reviewed 31 January 2014

From the moment I arrived until I left, I was treated like a Queen. The entire staff was so welcoming and helpful. I got the Sea Water Pearl Facial and it was fantastic!!! My face has never felt so cleansed, refreshed and nourished. I’ll definitely be back for more. Thank you!

Helpful?
Thank JustForeFun18
TheBallantyne, Spa Director at The Spa at Ballantyne, responded to this review

Dear JustForeFun18, Thank you for visiting us at The Spa at Ballantyne and for sharing your positive experience. We were delighted to read that you felt like a queen and that our staff was friendly and accommodating and that your facial met your needs. Our entire team is dedicated to providing our guests with relaxing and memorable spa experiences. We... More 

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