Akumal Monkey Sanctuary & Rescued Animals

Akumal Monkey Sanctuary & Rescued Animals

Akumal Monkey Sanctuary & Rescued Animals
4.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
BOOK NOW in our website!! The ideal experience for families; A fun and safe way to contribute to the well-being and conservation of exotic and endemic fauna in danger of extinction. Our Sanctuary is a place where you can find a variety of primates and other rescued animals. From the majestic and iconic Spider Monkey, Lemurs of Madagascar, to beautiful Capuchin monkeys and many more species.
Duration: 1-2 hours
Meets animal welfare guidelines
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  • Julia L
    1 contribution
    5.0 of 5 bubbles
    Nice stay at the sanctuary
    Very nice place with many animals. The guide Kari gave us a lot of interesting information. We met aras, a small boa a a monkey. The meet with the monkey was so cute! It seems that the animals are threat very good here. Important: bring repellent!!
    Visited August 2023
    Travelled with family
    Written 6 August 2023
  • Jocelyn McKnight
    Calgary, Canada13 contributions
    5.0 of 5 bubbles
    Akumal Monkey sanctuary and cenote review
    The tour was very informative, interesting, and well put together. Our guide Marcos was a delight and it was clear he really cared about his work. The activities that involved holding the animals were very well done and everyone can tell the sanctuary tries to do everything they can to help the animals and it was well worth our time and money. The cenote was also amazing and such a relief from the sun. I highly recommend getting the package with it because of the beautiful underground rock structures and picturesque view.
    Visited August 2023
    Travelled with friends
    Written 12 August 2023
  • tazman569
    Forney, Texas351 contributions
    4.0 of 5 bubbles
    This was a Fun experience.
    This was a fun experience while on vacation. The tour did take a little longer than I thought with the animal tour. The ATV experience was fun and did take a while to get back to the Cenote. This was the best part. The Cenote was very good though and was an experience. It did seem that it was rushed through and didnt get to swim as long as I would like. The cold water of the Cenote was refreshing though. I would recommend this experience as it was fun to do. Just wish they went a little faster on animal tour and they had little more fun with everything. Seemed to be very strict.
    Visited August 2023
    Written 20 August 2023
  • Flight Attendant Miller
    Austin, Texas27 contributions
    5.0 of 5 bubbles
    Will never forget this beautiful day!!!
    I stayed two extra days when I heard about the sanctuary. One of the best days with the animals and the Cenote was so beautiful it felt like I was in a dream…bats and all! Highly recommend to all of my friends and family! Everyone will love their day spent In Akumal!
    Visited August 2023
    Travelled solo
    Written 25 August 2023
  • Kirsten O
    Portland, Oregon12 contributions
    5.0 of 5 bubbles
    Great experience
    Highly recommend; ethical sanctuary. Very informative and was able to see an array of different types of monkeys, birds, otters, flamingos, pigs, deer, and others. Kary was a great guide!
    Visited September 2023
    Travelled solo
    Written 12 September 2023
  • Pioneer43225066902
    1 contribution
    5.0 of 5 bubbles
    Magical Monkey Adventure
    Marcos was a wonderful guide during our time at Akumal Monkey Sanctuary. We saw many animals and were educated on each animal as well as the wonderful rehab work being done at this facility. I would highly recommend this activity to anyone visiting the Tulum or Playa del Carmen areas. We had pickup at our hotel. Everyone was very friendly and helpful.
    Visited September 2023
    Travelled with friends
    Written 15 September 2023
  • Keith D
    Birkenhead, United Kingdom20 contributions
    5.0 of 5 bubbles
    Great visit to monkey sanctuary
    An informative and enjoyable two hours in the middle of the jungle. The guide was very knowledgeable and told some interesting and humerus anecdotes. The cost may appear to be high, but these people are doing a great service to us by caring for the animals who's lives we humans have wrecked in the first place. Please support them by visiting the sanctuary. One word of advice, don't wear close fitting garments and think the mosquitoes can't get through. They can as my wife found out to her cost, at least 50 bites through cropped pants. But none on uncovered skin treated with OFF mosquito repellant
    Visited September 2023
    Travelled as a couple
    Written 16 September 2023
  • Carie W
    1 contribution
    5.0 of 5 bubbles
    Monkey around with the family
    This was such a fun place to go as a family to see some animals and be able to learn about them and even hold a few! The staff is so friendly and amazing! Our guide Adal was very knowledgeable and friendly! The guest services staff at check in were top notch.
    Visited October 2023
    Travelled with family
    Written 1 October 2023
  • Julie S
    Margate, United Kingdom535 contributions
    4.0 of 5 bubbles
    Great if you love animals
    So we busted the monkey sanctuary while holidaying in Mexico. So many different animals not just monkeys , but monkeys of all kinds , goats pigs otters ostrich zebra and many more . Some have been rescued after getting electrocuted and losing a limb . Others have been taking In from hotels and other place . One word of advice wear long sleeve tops and trouser otherwise you will get Bitten alive by the mosquitoes. Our guide was excellent and very knowledgeable and it was a great morning out.
    Visited September 2023
    Travelled as a couple
    Written 4 October 2023
  • Brigitte and Fr... L
    Reutlingen, Germany15 contributions
    4.0 of 5 bubbles
    Great place and great team to rescue animals and to save our planet
    very good experience. Angel was a very knowledgeable and environment sensitive tour guide. He gave insights and unfortunately many sad stories of the various animals’ past life. Great to see these people working hard and motivated to rescue these creatures and sensitize visitors to be critical of animal shows, displays or attractions at the high cost of the animal's well beeing or even their life. Big thank you for the great work of the team there!
    Visited October 2023
    Travelled as a couple
    Written 4 October 2023
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4.5
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Sarah B
Winchester, UK26 contributions
3.0 of 5 bubbles
Dec 2019 • Family
This is a lovely place to visit but I wish it was just the cenote pool and underground cave here and not the monkeys and other animals .
The cave tour was really good and well worth the extra $10.
I can’t quite believe the animals are all rescue animals and even so the monkeys are still being kept in glass enclosures for their whole lives with long-standing signs outside suggesting they are not going to be moved again and indeed there is nowhere for them to go to that I could see.
It is essentially a petting zoo with parrots snakes and monkeys to be held for photographs which they try to sell you at the end.
Other animals are goats, pigs, one otter? Deer and a couple of zebra .
I would love to be proved wrong as the animals didn’t appear distressed or unhealthy.
But when I asked why the goats were there I was told by the guide ‘they are no longer wanted for entertainment purposes’.
No one explained why the otter was there either or how long it had been there by itself.
I would rather see signs of them trying to rehabilitate the monkeys to fend for themselves and be released back into the wild at some point not left in cages forever.
I see no reason for the other animals to be kept there , particularly the deer, boar, and otter other than to attract people to the zoo.
Also I was disturbed to find two very large tortoises in a glass cage in the ladies toilet , I wonder if they ever get let out of this confined space😞.?
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi sarahbZ940G! First of all, it's good that you really liked the experience of the Cenote Ma'ax ... As for your comments on animals, goats and fallow deer, they were donated to the Sanctuary from a Hotel in the Riviera Maya that closed and could not take care of them ... and as for your question of if all animals are they rescued? Yes they are... The otter, the pigs, the goats, the monkeys even the dogs ... And although we still want them to be free in the Jungle, but many of them can never be reintroduced because they are so accustomed to human care that they don't know how to fend for themselves in their natural environment. However, here we strive to make the rest of their lives worthy. We appreciate your visit and remind you that without you, none of this would be possible ...
Written 20 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Foodie M
2 contributions
1.0 of 5 bubbles
Feb 2022
This place is the worst tourist trap in Quintana Roo. It is NOT a sanctuary. They don't care about the animal's "well being" all the care about is about ripping off gringos (an any other tourist) at $80 EACH. We were 4 people so we were scammed out of $320 total.
The "interaction with the ONE monkey" was nothing but a routine of a circus monkey where they put a group of 23 people inside a cage then force the monkey to jump on each person 5 times (while they give it treats). And that's what the highlight of this "experience" is supposed to be.
Because all they care about is money, they don't let you have your phone with you or take photos/video. They have a so called "photographer" taking a random snaps of you and if you want the photo, that'll be an extra $50 (which is absolutely insane, especially for Mexico). Other things you'll see is some more monkey in cages, a few goats, you get to hold a macaw and a small snake for 3 seconds for a photo... that's literally all. I'm ashamed I fell for this scam and contributed to the problem.
The guide will bs you for hours bashing other places for exploiting the animals that they "rescued" whilst they literally do the same. The pass the animals around large groups of people which causes them stress.
They also have a tiny cenote (which cost extra obviously) that is packed with so many people and you only have 30 min to "enjoy". This place is nothing but a tourist trap/scam. Avoid at all cost
Written 11 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jowad S
55 contributions
3.0 of 5 bubbles
Oct 2021 • Couples
As in reading some of the previous comments i would call this more of a Zoo with donated animals. I respect it non the less. The idea behind a sanctuary like they have Elephant sanctuary will be misleading all the animals are caged. Was it worth the visit for me? Not really. Would i recommend anyone else who has seen actually sanctuariea in Malaysia or Thailand. No.
You get a quick 20 second picture chance with a Macau and 20 seconds with a Boa(snake) barely any time to take a picture. I did not even bother.
They will go into a capuchin monkey cage for a 15min photo session. These 15min are shared among 4 people so 3.5min each person. This does not include youre own phone for safety.... I think it has more to do with the photos they take them self to sell.
I have lots of videos with wild monkeys (Big and small) they are curious about the phone yes. But they won't take it and smash it into the ground. And since youre feeding him the whole time he wont even pay much attention to the phone. Seeing his caretaker signing him to go up or down shows its no longer wild.
As i wrote on the leaflet they ask you to fill in at the end. You need to work alot more on interactions. Or add feeding packages whatever you will. Pictures on here are abit misleading.
In the end i was eaten alive by mosquitos and left this place very underwhelmed.
On to the next sanctuary.
Written 30 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Jowad S! We are very sorry to know that your experience at the Sanctuary was not what you expected. Our project is young and we work daily to be able to house more rescued animals every day and provide them with habitats that adapt to their needs. The established times as well as the restriction of cameras and other objects in the habitat of the animals, are to ensure the welfare of the animals and are set out in the project approved by the corresponding authorities. Let us remember that when visiting these types of places, the welfare of the animals is always sought above all else. We hope you can understand and we appreciate your visit. Regards
Written 19 November 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SaraBPasquini
Arlington, VA135 contributions
3.0 of 5 bubbles
Aug 2020 • Family
After reading the reviews we had high expectations for this place. In my opinion, it’s a glorified zoo with maybe a few rescued monkeys. The deer and goats and the 40 peso goat feed is the first red flag. I’m here to see rescued monkeys not feed goats. You are grouped into groups of around 10 or so. The guides are very good and have good jokes. When it’s time to lay with the monkeys they line you up and you get about 15 minutes or so with the monkeys which is SUPERCOOL. The snake and birds after that are literally quick photo ops. Then on your way out they try like crazy to get you to buy the $70 pictures. The holding monkeys was cool but otherwise gimmicky and overpriced.
Written 10 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello! First of all, we want to thank you for visiting us, because thanks to those who visit us we can continue to keep the project running. About your doubt, if we really are a sanctuary. WE ARE Each of the animals that have arrived here has been rescued from illegal traffic or donated by people who kept them as pets. Even the goats were donated by a luxurious hotel in the Riviera Maya that had them as decoration in their gardens and they had to close and they had nowhere to send these animals. If you only wanted to spend some time with the monkeys you could also do it and don't do the visit to the rest of the Sanctuary. The photographs are an optional service, if you do not want to acquire them it is not mandatory. The bonding with monkeys is 15 minutes due to the provisions of the operating permit that we have with SEMARNAT (government) I hope I have resolved your doubts, but if you have another I'm here to help you. Greetings.
Written 24 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ShanVanAmerican83
1 contribution
2.0 of 5 bubbles
Aug 2021 • Family
Let me start by saying that these animals are very well cared for. But like everything else in Mexico, expect to be nickel and dimed. The cost of your ticket is to be expected, but between tipping and then not being allowed to bring your camera into the monkey exhibit (which is the main purpose of this adventure), they will charge you $20 USD per picture or $70 USD for all photos that their photographer takes. This is on top of your ticket price. For our family of 6, we had already spent $300 in tickets! We were promised 2-3 hours if time and our tour was finished at 1 hour and 40 minutes.

There was one monkey in the play exhibit which is a previous movie monkey. Sweet little monkey she is! Pro tip: Bring in your camera even when they recommend not to. This monkey is only interested in the trainers snacks and nothing else. We could have easily taken pictures and not missed out on this once in a lifetime photo opportunity. Really bummed that this happened, as this soured our experience and view of this sanctuary.

I would recommend looking into “The Jungle Place” which offers more intimate monkey interactions and play time with rescued monkeys. They book up quickly and offer less days/times, so we weren’t able to book them, but they would have been our first choice. I would have gladly paid their prices knowing that the experience was more genuine and not out to squeeze me for every dollar.
Written 22 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello ShanVanAmerican83, first of all, thank you very much for your visit, with your support you help us to continue working in favor of Wildlife. We are very sorry to know that your experience at the Sanctuary was not adequate. Many times people come and their main complaint is about the prices, but the truth is that the money you contribute as visitors helps us to provide our animals with food, medicine, and medical personnel and experts in animal care. Thanks again for the visit. Regards
Written 30 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

hinon413
2 contributions
3.0 of 5 bubbles
Feb 2023
My two teenagers enjoyed their visit here (although did conclude, "It's basically a zoo") and our guide Karina was extremely kind and knowledgable. The animals are well-cared for. My issues are these:

1) It is not a sanctuary. It is a zoo. Some of the animals have been rescued, some are "on loan" from other institutions (like zoos), and some have been bred/raised in captivity. Literally none of them are free.

2) The price is EXTREMELY high. Even for this area, which is expensive, this was by far the most expensive thing we did - by a long shot. It bothered me that I booked a ticket advertised as $65 USD pp but on my credit card statement it worked out to be more like $75 pp (When I asked about this, the company rep tried to blame it on the "exchange rate that day," but I was in Mexico for over a week and it wasn't that volatile!). Since you are basically walking on pathways looking at animals in cages, to even call it a "tour" (and to charge prices as if it is a tour) is a stretch.

3) The biggest selling points are the animal "experiences," which include moments of having a snake, a parrot, and a monkey sit on your lap/hand etc. During these brief experiences, a professional photographer is snapping pictures. Since you cannot keep your phone during the monkey experience, and of course that's the part that everyone is most entranced by, to me I felt a bit manipulated to buy the photographs.

4) The guides talk about the monkey experience as if the monkeys are going to interact with you, but in actuality you are holding very still, while a very good trainer has the monkey sit on your head, and your lap. Treats are the reward, and the reward for the paying customer is, in part, the opportunity to later purchase photos of this. Some of the monkeys we saw during our visit had been "rescued" from a magician who did kid birthday parties. I couldn't help but wonder - isn't a monkey doing tricks a monkey doing tricks? Who is to say which environment the monkey prefers?

IN SUM: Honestly, it was the only thing we did during our recent trip that kind of left me with a bad feeling. They are certainly doing a good job at marketing. Knowing what I know now, I would have skipped it completely.
Written 2 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

NJMom751
New Jersey29 contributions
4.0 of 5 bubbles
Aug 2021
I thought this was a nice experience. You can take photos everywhere but with the monkeys. The price for their photos was a little steep but I believe you can negotiate it. I chose not to. The young lady who was our tour guide was very enthusiastic and seemed very proud of the place. She was eager to share information and answer questions. The animals appeared well cared for and comfortable when staff entered their cages. I had some mixed feelings about the monkey experience in the cage. There were a lot of people in the cage and the monkeys seemed anxious, but I guess it's a trade off to earn the money to keep a place like this going. Be prepared to let your hair down in the cage and remove pony tail holders in the Mexican heat and don't wear any jewelry as you will have to remove everything that could tempt or distract the monkeys in the cage. We brought a small bag to place our things in and I tossed a comb in it. We were coming up on a hurricane and the staff seemed intent on preparing cages that to make sure that the animals were protected from the storm. Also, no one seemed pushy about buying things which was nice, because you could relax a bit.
Written 1 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, we appreciate your visit to the Sanctuary, remember, with your visit you help us to continue working in this project of care and rescue of wildlife. Greetings. Thanks alot!!
Written 18 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JSlep
Clifton Park, NY113 contributions
2.0 of 5 bubbles
Jan 2022 • Couples
Where to begin. In the beginning felt I was in a USA mall petting zoo from my youth, led past a series of goats and a poor deer sitting in a bathtub with flies laying eggs in it’s ulcerous leg.

Then to the first of the poor monkeys who were help in typical 1960s undersized cages with few diversions or objects to develop their curiosity. Poor bored things reaching out to the visitors for mercy.

Perhaps it was the overall fake tone of the presentation or the obvious money grabs throughout the gift store, including the plea for 20% tip on a massively overpriced tourist trap.

I’m sure the owners will come back with a statement of the high cost of feeding 150 animals. At 75$/person they can feed each of those animals steak and lobster with just 100 visitors a day!! Clearly they had 10 times that when we visited on a slow day in February.
Written 14 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, we appreciate your comments, the reality is that yes, the animal shelters are not entirely large, far from it, this is because day by day there are more, there are already almost 250 animals of 40 different species that we give a home, it is not only the high food costs, it is also the medical care, among other actions that are carried out for their correct well-being. Our main fundraising strategy is through tours, since we do not have any type of support.
Written 1 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nate F
Innisfail, Canada11 contributions
5.0 of 5 bubbles
Feb 2020 • Family
This was a fantastic experience for my family and I. A guided educational tour with some mixed in Mexican humour. Myself, my wife and two young boys (3.5 yrs and 10 months), did this approx 2 hour tour of all of their rescued anaimals. They do a great job of showing why it’s important to not support some excursions and sidewalk sideshows that you encounter all over the world. My 3 year old boy had a blast, getting a chance to feed goats, deer hold parrots and snakes(with me of course), and then the grand finale of the Brown Faced Capuchins who sit on your head and eat sunflower seeds. My only advise would be to bring a camera, bug spray (it’s in the jungle and fully outdoors) and plenty of water. They take pictures along the tour, but don’t charge as bad as some other excursions for the pictures they take for you. I can’t quite remember the pricing, but it was somewhere between 35-50usd which included everyone in my family, not just per individual. Go support them. They do great things there and was well worth it.
Written 14 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, NateF98! Thank you very much for your visit and for sharing your experience with everyone. We are happy to know that you had an incredible time at the Sanctuary and to know you're happy about the job we are doing!. We're happy to know your babies enjoy this too! Again we thank you because with your visit you help us to continue working on this care and rescue project. Regards!
Written 17 June 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ebmaverick85
25 contributions
3.0 of 5 bubbles
Jul 2023 • Family
One of the best zoo like experiences I’ve encountered, in Quintana Roo. My toddler loved interacting with the various animals. I would definitely recommend this, especially if you’re vacationing in the area. Just read my review to prepare yourself for a good experience.

My only complaints took place post tour. First, being separated from the Spanish speaking members of our group to be brought in this room and asked to complete a survey and provide a tip, which I complied with but felt odd about. I tipped $100 MXN cause our guide was very knowledgeable and nice, however the time I spent in this room completing the survey delayed me from getting my photos and a taxi, in a timely manner.

Then, I was directed to the photo purchase area and was disappointed by the quality of photos taken during the monkey encounter. Most animal encounters can be photographed with your personal camera/phone, however no cameras/phones (actually nothing can be brought into the monkey encounter area, even people were asked to remove eyeglasses, headbands, and ponytail holders). Upon reviewing my groups photos I found only 1 that was worth buying (totaling $15 USD), then their staff offered to give me a discount on all photos taken ($30 USD), in order to get more money for photos. I explained that most of the photos were just bad (my face was cropped or not even facing the camera in several photos due to during my encounter with the monkey our tour guide was attempting to give me instructions, so all the photos were a mess), thus not even worth buying. Also, I’m still waiting to receive the link to download my one photo. So glad that this is not my toddler’s first time at a zoo like this and he has photos with exotic animals, or I’d be upset.

Lastly, yet most disappointingly was requesting a return taxi. I would definitely recommend having pre-arranged transpiration to avoid expensive taxi fees. I took a moto taxi from the Akumal city area for $50 MXN, my taxi request to Cenote Dos Ojos totaled $800 MXN, so I ended up requesting a taxi back to the Akumal city center for $150 MXN, after an very awkward exchange where I repeatedly explained I wasn’t paying $800 MXN to leave their place nor walking anywhere.

Blatantly attempting to collect tips, sell unworthy photos, and overcharge tourists - rubbed me the wrong way, so much!
Written 18 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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AKUMAL MONKEY SANCTUARY & RESCUED ANIMALS (2024) All You Need to Know BEFORE You Go (with Photos)

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