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Adventure Balloons

Hartley Wintney, United Kingdom
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Adventure Balloons
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Vlad N wrote a review 13 Jan
3 contributions1 helpful vote
Booked around 8 times they always cancel on the day due to the weather, even on the day when there was balloon festival and weather was sunny, after complaint that its already 2nd year we can't do it they banned my profile. Worst company in UK I ever dealt with, avoid at all costs!
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Date of experience: July 2021
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Response from AdventureBalloons, General Manager at Adventure Balloons
Responded 6 days ago
Dear Vlad. Your emails have always been dealt with promptly and courteously, on several occasions you called our office ahead of the weatherline call in time to ask if a flight was going ahead and we helped you the best we could. Your release back to Red Letter Days (and us issuing a credit note to them) was agreed without any issues or delay. It is disappointing to read your review, written such a long time after this matter was dealt with. We have not received any letters, emails or calls from you regarding your dissatisfaction. In March 2021 (3 months after you requested a refund) we blocked your access to your record, there was no need for you to access it as you no longer wished to fly with us and we had refunded Red Letter Days, you had access to your record all the time you were trying to fly with us. Your last flight attempt was July 2019. On 22 December 2020 you requested that we give you a refund. As your voucher was bought through Red Letter Days, not direct from us, and we agreed to release you back to them and we issued a credit note. You were unlucky having 8 cancellations, however the weather being sunny is no guarantee you will fly or that the wind conditions are suitable for a safe flight to go ahead. If any balloons flew from a festival they may have been private balloonists in smaller balloons, not flying for an hour and not commercial operators with large balloons.
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Paul And Marion Crowhurst wrote a review Oct 2021
1 contribution
Took a flight from Tring over Herts and Bucks countryside. Fantastic fun, presented by Justin and Bill. In the air for 1 1/2 hours then helped with the packing up of the balloon. All part of a very enjoyable afternoon. Recommend to all as a great day out.
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Date of experience: October 2021
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Response from AdventureBalloons, Front Office Manager at Adventure Balloons
Responded 20 Oct 2021
Dear Paul and Marion, thank you for your review, we're glad to hear you enjoyed your afternoon flight with Justin and Bill.
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David Denman wrote a review Oct 2021
3 contributions
Local flight, great fun and well worth the wait. Finally flew with Justin and Bill from Tring after COVID and the UK weather resulted in voucher extension. Great take off and landing and the flight was faultless with bubbly after too. Big basket plenty of room. Helping before and after was a laugh too.
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Date of experience: October 2021
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Response from AdventureBalloons, Front Office Manager at Adventure Balloons
Responded 19 Oct 2021
Hi, thank you for your review of your balloon flight, great to hear how much you enjoyed the whole experience.
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Neil wrote a review Oct 2021
6 contributions2 helpful votes
Wonderful flying experience with Richard Ashford and Ian Wadey. Flew from north of Petworth, West Sussex and landed at Washington. Perfect day for flying apart from the wind when Richard was trying to find somewhere to land - as passengers we didn't mind as it meant we were longer in the air. Thanks to all for a great day.
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Date of experience: October 2021
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Response from AdventureBalloons, Front Office Manager at Adventure Balloons
Responded 19 Oct 2021
Hi Neil, thank you for your great comments regarding your recent flight with Richard and Ian. We are pleased to hear how much you enjoyed your ballooning experience.
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Geoff Denman wrote a review Oct 2021
London, United Kingdom4 contributions3 helpful votes
My favorite moment was the instant of take off, when the massive and heavy basket, with 19 aboard, became buoyant and then airborne. The balloon team - Justin and Bill, were really friendly and immediately made us feel welcome and part of the team. They were also really professional so that we felt in safe hands at all times.
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Date of experience: October 2021
1 Helpful vote
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Response from AdventureBalloons, Front Office Manager at Adventure Balloons
Responded 19 Oct 2021
Dear Geoff, thank you so much for writing a review of your recent Hertfordshire flight. Great to read how much you enjoyed the whole experience.
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