The overall experience was good I just had some issues with the group lesson, one person in the group was late and we Just had to wait for them and that time was not added back on at the end, lots of small talk and chatting and in my opinion just wasting time I could have been learning, it was probably about an hour in to my time before I got to ride my snowboard. Once the lesson had started I was having to progress at a snails pace because of the ability of people in my group. Spending as much money as I did I would at least expect to be given the chance to prove I can ride the main slope and therefore return to ride recreationally but in my “feedback” as I hadn’t learnt to use the button lift or been told the main slope safety code because ironically there wasn’t enough time I need to complete more lessons to be able to get a lift pass here. Pretty unhappy with this on a personal note but I would still recommend the snow center to people with low confidence and that don’t mind learning at a slow pace.

I’m a keen skier but my partner had never skied before. He was keen to try (although a little apprehensive) so I got him a 2 hour adult group lesson for his birthday. (I used the main slope at the time of his lesson, which was fine). Unfortunately after this experience he has said he would never do this again. I am so disappointed. The level is for people who have never skied before at all. At the time of the lesson the teaching slope was very busy - not sure how many groups but certainly a large number. His group had 10 people, already large in size by any ski group standard, but I am told they merged with another group pretty much straight away. So a group of 20 (albeit with 2 instructors)!! Given the large group size my partner says the instruction was pretty much non existent. They were given a brief demo and then ‘had a go’. In his words, it was more like ‘supervision’ than ‘instruction’. There was never any specific help / feedback. For a group that has never skied before this is clearly not enough. The line was long to get up the slope. He estimates in 2 hours he ‘got to have a go’ maybe 8 times max. For reference, they were only going up about 3m and then skiing down again. He did say the instructors themselves were perfectly nice but ultimately there was not a lot they could do given the large group size and crowdedness of the slope being used. He’s said he will never do it again and I am gutted. If getting any beginner a lesson here seems you would need to get them a private lesson. Better yet, go elsewhere!!

Disappointing. £120 for a hours family ski. Just way to busy. Managed 4 or 5 runs lasting less than a minute each. The rest of the time was in the loft line. Capacity should be way less than the amount of lift tickets sold. Really poor value for money.

Too busy. One of the lifts broke down constantly. Paid £40 each and got approximately 3-4 runs in the hour. Gave up before the hour was up when the lift broke down again. Went to the restaurant where we got cold food delivered. The tuna melt still had cold grated cheese in it. Fries - cold. We left and just thought, we will chalk that one up to experience. We won't go again. £80 to get in. £25 in the restaurant for cold food. No thanks On the plus side the snow is good and the hire kit we had was decent

We absolutely love it here, as a family of five we travel from West Sussex four or five times a year. Unfortunately, the self-important, middle-aged, male ski instructor, wearing spectacles, not English, who was on the main slope giving a private session at 8.30am on 31st December doesn’t seem to understand that my family, paying nearly £200 for a two hour ski pass are the snowcentre’s patrons & we are it’s lifeblood. All of us get annoyed at work perhaps but most of us cannot be rude to the customer, not so at the snowcentre. My son & I stopped to take the first opened lift, which we’d been using since we arrived at 8am & between going up & skiing down a sign had been hung across the entryway saying it was for ski lessons only. We saw it & stopped. Then, the officious, rude, unsmiling instructor stopped by the sign shouted at me that it was closed to me & actually shook the sign to show me visually what he was shouting, before he huffed & puffed his way under his sign & kept on going. I read quite well as a professional & don’t often need help reading. I presume us not turning around & heading towards the other lift as soon as he’d like us to, made him feel he must keep on asserting himself. Skiing is fun, we love coming to you. However, I am not a naughty girl & wont be spoke to, in front of my family as such, especially when I haven’t gone under any signs or flouted any rules. If you work in service, understand the customer relationship. Whilst I’m paying to be there, I do hope to be treated with some value. A smile doesn’t cost a thing & seeing so many people having fun is a privilege surely, not a chore?

Again, another great visit to the Snow Centre for the next incremental Snowboarding lesson.. my instructor was Sam, he was confident, skilled and imparted advice and made it clear on how I could improve. I started the session lacking confidence moving up to the big slope, and finished after two hours a much more confident. Thanks to the whole team for such a great time..

Always enjoy going here. Always a good laugh and good practice. Went down for park night, really liked the smaller kickers. Finally some confidence to go over them and the volcanoe. Have found though through the winter there are lots of very very beginner people across the slope not in lessons which if not careful about can and does cause some accidents. Lots of people falling and shuffling down the snow Was a little sad Rob and treena weren't around this week. Always a good laugh and great support when they're around. Overall really enjoy snow centre, good staff, good snow just need to be extra vigilant at the moment to ensure you don't hurt yourself or others.

Staff always helpful and friendly. We went on a Saturday afternoon with a junior and adult lift pass but as it was so busy, time on the slope was minimal. Passes were being asked for each time we queued for the lift but, apart from people outstaying their welcome, I don’t understand why when in order to hire equipment the passes were required. It was clear there were too many people allowed in at any one time which impacted on value for money. Next time we’ll try to pick a less busy time.

The Snow Centre was very easy to find and had ample parking, although it was tricky to find this out via the website, so just to let you know there IS parking and it’s free. We hired all of the clothes and equipment, which were all in good condition and various sizes were available. We wore active wear (gym leggings) and a hoodie/ jumper underneath which was perfect. We had Rowan and Lottie as our Snowboarding instructions for a full day group (10 people) lesson. We felt both the instructors were knowledgeable, experienced and approachable, although could have been a little more energising. The course needed an injection of fun and laughter, to keep everyone engaged. We did learn the basic skills of snowboarding up to a level 2, some people progressed to level 3. Lunch was included in the day, there was various choices both meat and vegetarian. I had the beef chilli and my friend had the vegetarian chilli, both were very tasty. If it is your first time snowboarding, it would be recommended to do a shorter course as this was quite intense so felt a bit much in one go. Overall we enjoyed the day and would recommend a visit.

The instructor was very good and pleasant but the slopes are not all that big and it was busy ( a Monday afternoon). I had a private lesson and at £119 for an hour that is a lot of money. Apparently it is far busier at weekends which, in my view, would lead to potentially dangerous experiences on the slopes and long queues for the drag lifts. Not for the feint hearted if too busy and it would be quite daunting for a beginner