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As some of the other reviews have stated, communication from this company is terrible. I messaged them twice the day before our group kayaking session to ask if it would be cancelled due to the 60mph winds that were forecast, we had two 8 year olds in our group so we’re concerned about safety. Heard nothing back, so we all got up early and went down to the site at the arranged meeting time. There was someone there and after discussion we agreed that it wasn’t safe, so we went back home. No need for such a rush to get down there! I was rather hoping that we could arrange another date but it was not possible to speak to anyone despite messaging on Facebook, email and using the contact form on the website. Our holiday was 2 weeks ago, we don’t even know if a refund has been processed, nothing has appeared in our bank account and we can’t talk to anyone. Message to the team.....I’m sure if the trip had gone ahead it would have been great, but that given your rates are not particularly cheap you should at least be prepared to check your emails once in a while! You took the £160 easily enough so please refund!…
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Date of experience: October 2020
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Bought for my grandson 13 and my son in law, first date cancelled due to weather, after sending 2 emails got another date but coasteering was too risky, swimming to rocks in rough sea, both grandson and son in law are used to sea swimming,but weren't happy being buffeted against the rocks, so coach offered kayaking instead,sea was very rough,kayak was two man but waves were too much, and my grandson was getting worried,so they said not to bother and went home.At a cost of £72 I felt it should have been cancelled especially as they were told it was the last of the season and there was noone else booked in.…
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Date of experience: October 2020
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Our 3 teenage boys did both the kayaking and coasteering this week, they loved it, especially the kayak wave surfing! I was a bit worried they might find it naff but they were in a group on their own and the insructor was wondereful, made it really challenging for them. At one point the swell was strong and big waves, he made the right decision to take them back to shore. They cannot control the weather or the waves but did a great job of managing it all and still having fun! Thanks so much and good to support these small businesses.…
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Date of experience: October 2020
Helpful
Myself and my partner paid £84 for 2 hrs or Sea kayaking. Our guide for the 2hrs went away with a bad back and we had to join a group of 4 others. Not a problem but do feel the other guide was out of his depth with 6 people. We were no more than 5 mins in the water when we had to turn back. The kayaks have no back supports in them which made for an extremely uncomfortable experience. Something we knew we couldn’t endure for 2hrs. As all our belonging were locked away we left to return back to the beach, unsupervised, and had to wait for the rest of the party to return. After waiting for nearly 1.5 hrs we decided to take the kayak back to the base. Luckily someone had turned up there who had keys so we could get outr things. I have emailed numerous times to see if we could get a refund or even part refund. BEWARE......once you part with your money they are no longer interested in communicating with you. Facilities are extremely poor along with the equipment. Wouldn’t recommend on any level.…
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Date of experience: September 2020
Helpful
Incredible coasteering experience. A little honeymoon adventure for us with long lasting memories made. Instructor was completely incredible, knowledgeable and experienced and felt safe in his hands. Thank you!
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Date of experience: September 2020
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