Whitehouse Farm Centre
Whitehouse Farm Centre
4.5
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
Whitehouse farm has a HUGE variety of animals from traditional farm breeds to small animals, pets and exotic species. There is something for all, Meet the Meerkats, have a Hoot with the Owls and be Mesmerised by the Marmosets and much much more!! You can join in with small animal handling everyday, go to see interactive animal talks and feeds, meet all the critters, swoop down to the bird of prey meet and greet and in spring bottle feed lambs (seasonal). There's even a chance for some Farmtastic fun for the kids to play and explore! We have a huge castle catapult toboggan slide, bouncy pillows, trampolines, go-carts, two adventure playgrounds, a soft play, race cars, Jurassic jeeps, peddle tractors and you can even hop on a real tractor ride which also run everyday. Check out our website for special events on bank holidays and in school holidays. Follow us on Facebook, Twitter, Instagram for updates and adorable animal pictures.
Duration: 2-3 hours
Meets animal welfare guidelines
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- PaulineSelbySheffield, United Kingdom54 contributionsA lovely day to spend with the grandkids - so much to do, we didn't have time for everything.Wonderful place. So much for kids to do. Loved the big castle slide with tyres to sit on. Granny (me) and Grandad enjoyed it as much as the kids! Friendly helpful staff too.Hi Pauline, pleased to hear you all had a great visit. Thank you for taking the time to leave us a review! Hope Granny and Grandad were pushing to the front of the slide, the kids shouldn't have all the fun.Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with familyWritten 5 November 2023
- MarrehyoYork, United Kingdom24 contributionsAutism friendly and well organised Christmas eventWe went for the Christmas experience. It is so well thought out and SEN and autism friendly. It's not the sort of thing we would usually be able to manage to do because our daughter struggles with busy noisy unpredictable environments but our daughter loves the farm so much that we thought we'd try it this year and booked the earliest slot we could in the hope it wouldn't be too packed. It is expensive but it was absolutely worth it for us. It is organised so you are kept busy doing things and not waiting in a queue at all for Santa, and all the families are spread out so it is a very quiet stress minimal environment. The little things like the way the visit to the toy shop to pick a gift is managed so it's not too many people in there at once makes a big difference for our family. The elves were absolutely lovely, very accomodating when our daughter needed a few minutes to calm down when she got overwhelmed and when she announced she needed the toilet right before she was about to see Santa, nothing was too much trouble and there were no questions or judgements which we sadly have to deal with all the time elsewhere but never at Whitehouse Farm. The 'real' talking reindeer was amazing! Santa in his log cabin with a real fire was lovely, not rushed at all he had a good chat with our daughter and knew things about her.. she's excited to put her magic reindeer food out on Christmas eve. She loved elf school with the slapstick comedy (I don't know the head elf's name but she always loves his shows they are pitched just right for her to understand the humour) and making her own cuddly toy, she loved handling the animals and getting her passport stamped everywhere. The only thing that was very stressful was lunch. We got to the cafe about 1pm because of the show times and trying to manage everything at the time it would be quietest, and it was really busy with a very long queue, it was a long wait to get a table and with all the events going on there was nowhere warm indoors to go and sit to eat pack lunch if you bought it, so the cafe was the only option. Although you can get a kids lunchbox quickly and skip the hot meal queue if you want to, you still have to queue even for sandwich for adults. It's not well organised and could be done better, but the staff were all friendly and doing their best. Go early or later for lunch if you can when it's not peak time. A seating area for bringing your own lunch somewhere warm and dry, and a better organised system for the cafe where you can grab cold food quickly if that's all you want would make it much better. Also our daughter was really excited about the new softplay, it was probably top of her list and it wasn't open yet so I wish I had known that beforehand so I wouldn't have told her it would be and then she wouldn't have been disappointed. But we look forward to seeing it in the spring and all in all she had a great time and made some wonderful memories.Visited November 2023Travelled with familyWritten 27 November 2023
- Alan FNorth Shields, United Kingdom12 contributionsA brilliant day out at the farmWe are regular visitors to the farm but 1st time xmas visitors. We cannot recommend it enough, from the tractor ride to where Santa resides. The elves were brilliant really made the day . So much to do not only see Santa the elves and a naughty Prancer the reindeer. You can also build a bear watch a show decorate a cookie visit Elf school. Let’s not forget the animals as well. A fantastic day out for all the familyHi Alan, fantastic to hear about your positive experience with us at Christmas. So pleased we could offer a magical experience for you and your family. Hope to see you again soon!Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Travelled with familyWritten 28 November 2023
- Alan T1 contributionChristmas eventWe have visited the farm many times but today is the first time we have attended the Christmas event. By far the best Christmas event we have been to, the attention to detail is second to none, the amount of effort that has been put into the arrangement of display and how the activities are run is way above and beyond. Not to mention the staff, cold and heavy rain all day every single member of the staff made the event all the more enjoyable, smile on their face and encouraging all the kids to believe all the more so with their brilliant attitude towards their roles. My daughter thoroughly enjoyed herself and we will be back every year now.We are so so pleased to hear about your experience at our Christmas event. We have improved so much over the last few years to really create something memorable! We hope to bring to Christmas joy to your daughter every year.Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled with familyWritten 9 December 2023
- TrailBlazer606918Newcastle upon Tyne, United Kingdom7 contributionsBest Christmas event we've been toWe have visited several times in the past couple of years and have always had a fantastic fun-filled time. We visited the Christmas event today and it was better than ever. Fantastic festive activities, top quality gifts and really good value for money considering the effort and care that went into everything. And the real sparkle on the top of the tree was the fantastic staff who were friendly, festive and so warm and charming - they really added so much Christmas spirit to the event. Thanks to everyone involved - we'll be booking for next Christmas and will be back again before then.Thank you so much for leaving us such a lovely review. We agree, our staff are an absolute credit to the farm and we couldn't do it without them! Hopefully see you this Christmas for some more festive fun.Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Travelled with familyWritten 14 December 2023
- John T19 contributionsBrilliant Day out.My Wife and I took our 1 year old grandson to Whitehouse Farm Centre this week and had an amazing time. Started off by meeting Gail in the shop/reception area, great start as she was a star, told us everything we needed to know and was so friendly. There was so much to see, not just your everyday Farm animals (which were brill) especially the Giant sized pig that snores and breaks wind, much to the children's amusement. There were snakes, one GIANT yellow one and other smaller ones, skinny pigs, still not sure what they are other than they look like tiny hippopotamus's, meercats, monkeys, Reindeer, Rabbits, Goats, ponies, sheep and loads more. Don't worry, there are lots of hand washing areas and sanitiser for you to use. Our Grandson loved the very well equipped soft play area which was perfect. Can definitely recommend the cafe, had fish fingers chips and beans which were fab not overly priced either, good to see, as a lot of places will overcharge once your through the doors. Then off to the shop which is well stocked. Overall a brilliant day and we will definitely go back again, thanks Whitehouse Farm!Hi John, wow thank you so much for such a lovely review! We really appreciate it. So pleased to hear your grandson had a great day out with us. We agree, Gail is a STAR. You might be talking about Morris the pig, he has NO manners! Hope to see you again soon!Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2024Travelled with familyWritten 17 February 2024
- Jenj97534 contributionsWhat a brilliant day out - lots to do and friendly staffWhitehouse Farm was quite an expensive day trip out for us, as a special treat for a birthday, but we were absolutely not let down by it! There was so much to do, the kids (6 and 3) were never bored (and neither were we!) and most of all the staff really made the whole day by being so kind and engaging - special shoutout to the young guy at the top of the ‘Castle Catapult’ who had a bit of a grim cold job but was relentlessly canny, and the ladies who were running the animal petting who were so patient and engaged with the children. Having the huge soft play gave a great option on a rainy day and I imagine it would only even be better in the sun, but the rain didn’t spoil the day at all. We enjoyed the tractor ride, the toy tractors, the animal interactions, seeing the baby lambs, the cheeky goats, the adventure playground and bouncy pillows, the soft play and the trampolines - so much to do and not too spread out for little legs! Thanks to all the staff for a brilliant time :)Hi Jen, thank you so much for choosing to visit us. So pleased to hear we made a birthday treat a memorable one. Hopefully we can meet you again in sunnier circumstances!Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2024Travelled with familyWritten 22 February 2024
- claire r2 contributionsFantastic inclusive day.I couldn't recommend whitehouse farm enough. We went yesterday with the two young adults we care for. It was so inclusive and made our visit so much easier as carers. They now have an amazing changing room with a full size bed and hoist 😃. The tractor ride has a ramp and can fit 1 wheelchair, we were also abled to wheel up another wheelchair to be able to transfer onto the bench. The cafe blended a curry so my young man who has his lunch through a g peg was able to enjoy his dinner just like us. Every part of the farm was accessible for us and the staff went above and beyond to make our day amazing. Well done White House farm what an amazing place and amazing team. We can’t wait to return. 😃Hi Claire, We are so so pleased to hear about your experience with us. It is great to see that our hard work is finally paying off. We are so proud to call ourselves inclusive, and we are incredibly happy that we could positively impact your day. Hope to see you again soon!Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2024Travelled with familyWritten 5 April 2024
- Chloe M1 contributionThe best farm!After a fabulous visit on Wednesday last week, myself and my 9 year old son think the farm is amazing! The weather didn’t stop us and we had the best time. All of the staff were so lovely and kind, especially the girl working in the reptile and small animal section, she had long dark hair in a plait, and also the man who deals with the birds was very informative. We will definitely be back, hopefully when the sun is shining! Thanks for a great day!Hi Chloe, thank you so much for taking the time to leave us a review. Great to hear you had such a positive experience with us on your visit. We'll be sure to pass on your feedback to Liv and Dave, they are definitely a credit to the farm. Let's pray for some sunshine soon!Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2024Travelled with familyWritten 6 April 2024
- Tilly LladnekNorthumberland, United Kingdom223 contributionsWhitehouse Farm Centre ReviewI recently visited White House Farm this week and Despite the weather conditions, we had a great experience. Although our visit was cut short to only a few hours due to the rain, we were able to enjoy ourselves. I would highly recommend this location to anyone who wants to get up close and fuss over all the animals, and I look forward to returning on a nicer day to fully experience all that this location has to offer.. The only downside is that some staff members used inappropriate language in the presence of young children. This behaviour was unexpected and concerning, especially considering the family-friendly atmosphere of the establishment. I think it is important for all staff to maintain a professional demeanour and use appropriate language when around guests, particularly in family-oriented settings. We spent most of our time in the top barn where we could interact with sheep, goats, and horses. We had the opportunity to watch the few lambs being born and even had the chance to feed & hold them. However, our experience was brief as we were only allowed to bottle-feed the lambs for less than a minute. We had to wait in the queue for approximately 15 minutes, but the short feeding time may have been a deliberate measure to manage the queue efficiently. Holding the smallest animals, such as rabbits and Guinea pigs, was great & relaxing as we could sit down and spend time with them. We were excited to watch the birds of prey however, it had to be postponed due to weather. We would love to revisit to watch the birds of prey show in the future.Hi, thank you so much for visiting us and taking the time to leave us such a lovely review! We are so pleased to hear you enjoyed your visit with us. We are very keen to know which member of staff used inappropriate language, as we completely agree with you. If you could perhaps email us with a description/which department it was so we can be sure this does not happen again. Our lambs will only drink a certain amount of milk. We unfortunately don't have unlimited lambs and we do have to alternate them to ensure they aren't overfed. Sadly, this does mean when its busy we just can't physically let everyone have a super long turn. We try our absolute best to get through everyone, however we totally understand sometimes turns can be cut short. This is why we introduced lamb cuddling, it means everyone can still feed them, but then also have a cuddle and spend a bit more personal time interacting with the lambs. If you can, visit us on a week day outside of school holidays, or even a weekend outside of school holidays (But try the 3:30pm feed) it is a completely different experience! We do hope to see you again soon!Written 30 April 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2024Travelled with familyWritten 10 April 2024
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4.5
731 reviews
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37
Poor
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16
Jim O
Nottingham, UK70 contributions
Aug 2020 • Family
We had a diappointing experience. It was raining and the lack of facilities on a wet day meant that we had run out of things to do after 2 hours. Normally at farm parks customers are given a list of times of things happening that day. In this case there was limited information or staff available to inform customers about events planned. Maps used to be given to customers with a timetable of feeding events.
We queued with other families for the tractor ride, only to be disappointed when the tractor didn't arrive at the advertised time. We eventually found a member of staff and asked what was happening with the tractor. We were eventually told that it wasn't running today. The indoor play was closed which is fair enough due to covid restrictions. The farm park facilities appeared to have been scaled back, however, this should be reflected in the admission price. The day cost us £40 for a family of 4 which for the facilities available is far too much.
We queued with other families for the tractor ride, only to be disappointed when the tractor didn't arrive at the advertised time. We eventually found a member of staff and asked what was happening with the tractor. We were eventually told that it wasn't running today. The indoor play was closed which is fair enough due to covid restrictions. The farm park facilities appeared to have been scaled back, however, this should be reflected in the admission price. The day cost us £40 for a family of 4 which for the facilities available is far too much.
Written 27 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are really disappointed to read your comments following your visit with us, its always a shame when the Great British Weather strikes on a day out and we are sorry to hear this impacted your day with us. Pre Covid-19 we always gave out maps and activity timetables out to our visitors, for safety we have decided to temporarily stop doing this, mainly to avoid contact items for our guests. We have however placed large posters at several prominent locations around the farm, including the entrance gate to let our visitors know how we are running. These posters along with large copies of our site map can be photographed to help you find your way around the farm. Our staff are always on hand to assist and answer questions to help you make the most of your day with us.
Rather than scaling back activities, we have actually added extra measures, rather than having set times where you can meet our birds of prey, handle animals etc these sessions now run all day. We made this decision to stop crowds gathering, for everyone's safety. Its a change which has received some excellent feedback and ensures all our visitors can safety interact with all our animals in a controlled way. We have a queue system in place for the petting barn, with various stations set out to meet, hold and learn about a wide variety of animals. Our staff sanitise stations between every use, and you make your way through the barn just in your family bubble. Our falconer is also at our bird of prey area all day (slight break over lunch) where you can see him feeding, training and flying the birds as well as offering handling opportunities too.
We are so sorry you had issues with the tractor ride. On the day of your visit the tractor ride was taken off for safety reasons. The tractor generally runs out into the field to get up close with the animals, however due to the torrential rain we had there was a risk the tractor would get stuck. We can only apologise this wasn't clearly communicated on the day.
The soft play area as you point out is still closed, the restrictions the government have placed on the opening of soft play areas, have meant its sadly not feasible for ours to open.
We did offer via our social media and website for customers to change their tickets this week due to the weather, as a gesture of goodwill. Reducing prices really isn't an option for us, we are confident we can offer a good value day out for the family whatever the weather.
Thank you so much for taking the time to share your feedback, its only by receiving both good and bad comments we can learn where we need to improve. We are all very passionate about what we do here, and our visitors leaving us having had a good day and making lots of happy memories is at the centre of everything we do. We are sorry that on this occasion we have not met your expectations.
If you would like to discuss any aspect of your visit further please do not hesitate to drop me an email to dawn@whitehousefarmcentre.co.uk
Written 30 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DYLANESQUE2014
Newcastle upon Tyne, UK16 contributions
Sept 2020
We took our grandson here yesterday and he loved it!
There is something for all age groups and it’s a big site so there is lots to do.
The cafe served high quality food and you could relax outside having a snack whilst the children could keep on playing on the tractors and other rides.
The staff were exceptional and our grandson was delighted to cuddle the rabbits and guinea pig and feed the goats and go on the farm tour.
The absolute standout experience was when Liam expertly introduced us to the birds of prey.
It was incredible to see a golden eagle and to learn all about the other birds in his care and to actually take part in a flight display by a sparrow hawk.
Unforgettable!
If you have never been to Whitehouse Farm get in a car and go there now!
There is something for all age groups and it’s a big site so there is lots to do.
The cafe served high quality food and you could relax outside having a snack whilst the children could keep on playing on the tractors and other rides.
The staff were exceptional and our grandson was delighted to cuddle the rabbits and guinea pig and feed the goats and go on the farm tour.
The absolute standout experience was when Liam expertly introduced us to the birds of prey.
It was incredible to see a golden eagle and to learn all about the other birds in his care and to actually take part in a flight display by a sparrow hawk.
Unforgettable!
If you have never been to Whitehouse Farm get in a car and go there now!
Written 16 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hull_is_great
Kingston-upon-Hull, UK387 contributions
Apr 2022
Great day out with 5yr old granddaughter. She loved bottle feeding the baby lambs (long queues in school hols so only get 20 seconds or so for photo). As with other reviews, cuddling other animals was fun, too, as was using the animal feed (£1 a bag at the entry gate) for slightly bigger lambs. She even spray numbered a lamb who was a few days old so farmers knew she was one of twins.
She loved the magician who was a "bit cheeky".
The centre recently added a long slide using inflatable rings which looked fun.
We knew to get booked timeslot - it is on the website but if turn up without checking the website it explains others experiencing delays to get in.
There is a cafe but also indoor and outdoor picnic areas.
She loved the magician who was a "bit cheeky".
The centre recently added a long slide using inflatable rings which looked fun.
We knew to get booked timeslot - it is on the website but if turn up without checking the website it explains others experiencing delays to get in.
There is a cafe but also indoor and outdoor picnic areas.
Written 3 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for visiting us.
We are glad to hear you had a positive experience with us at Whitehouse farm.
It is much appreciated that you took the time to leave us a review, so thank you!
If the lambs are something you're particularly interested in, I definitely recommended next season coming a weekday in March. It is a completely different experience!
Written 17 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
minxyfrog
253 contributions
Jun 2022 • Family
So much to do.
Visited on a decent weather day. But there seems to be activities to account for adverse weather.
Indoor soft play, picnic barn, raving cars and animals
Outdoor trampoline, animal displays, air pillows, big slide go karts little playground and adventure playground on the front near the car park. (Which there's lots of space for) So good and bad weather catered by for plus old and young ends of your party.
In the mini tractors (little one) and go karts (big ones) and stuff for everyone in trampolines etcs. So.they do really have a lot going for them this place.
One thing we struggled with though was the condition of the animals - limping sheep, a limping (dragging it's leg) meerkat were some that didn't look the healthiest which was a little worrying. Pony with a abscess on its face in the first barn?
We had ice-cream which was wonderful.
Entry might seem expensive at 13/14 per person even kids. But you do get a tractor r ride and animal experiences included (feeding sheep, small furry handling, bird displays) which are often charged separately at other places so essentially it is good value for money. That being said the concern still lies with the animals welfare I've seen responses stating they are inspected regularly. But there was no notices to advise you the animal was under treatment for x,yz which would put you at ease knowing then were taken care of. The bird cages did seem small especially for one poor American kestrel. which despite being flown regularly why not give them a bit more living space?
Chap who was flying the birds was very knowledgeable helpful and friendly. Young lady in teh cafe was very kind, friendly and chatty with my daughter which was lovely.
Essentially lots to keep you entertained for.the day, nice gift shop on the way out. But welfare was concerning.
Visited on a decent weather day. But there seems to be activities to account for adverse weather.
Indoor soft play, picnic barn, raving cars and animals
Outdoor trampoline, animal displays, air pillows, big slide go karts little playground and adventure playground on the front near the car park. (Which there's lots of space for) So good and bad weather catered by for plus old and young ends of your party.
In the mini tractors (little one) and go karts (big ones) and stuff for everyone in trampolines etcs. So.they do really have a lot going for them this place.
One thing we struggled with though was the condition of the animals - limping sheep, a limping (dragging it's leg) meerkat were some that didn't look the healthiest which was a little worrying. Pony with a abscess on its face in the first barn?
We had ice-cream which was wonderful.
Entry might seem expensive at 13/14 per person even kids. But you do get a tractor r ride and animal experiences included (feeding sheep, small furry handling, bird displays) which are often charged separately at other places so essentially it is good value for money. That being said the concern still lies with the animals welfare I've seen responses stating they are inspected regularly. But there was no notices to advise you the animal was under treatment for x,yz which would put you at ease knowing then were taken care of. The bird cages did seem small especially for one poor American kestrel. which despite being flown regularly why not give them a bit more living space?
Chap who was flying the birds was very knowledgeable helpful and friendly. Young lady in teh cafe was very kind, friendly and chatty with my daughter which was lovely.
Essentially lots to keep you entertained for.the day, nice gift shop on the way out. But welfare was concerning.
Written 9 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi
Thank you for all your kind comments, we are always happy to hear visitors had a great day.
We just wanted to point out your comment about animal welfare, we pride ourselves on making sure our animals are happy and healthy, giving them the best diet possible, lots of enrichment and exercise.
The meercat which drags its leg is called Wotsit; he was born at the farm, without any use of both of his legs, after many months of intensive physio and vet visits, he regained use of his back legs, however he tends to drag the weaker of the two. Wotsit can freely move around and keep up with the mob which is great. He remains under close monitoring and lives a very happy and healthy life. He is now actually 7 years old! There were signs up around the enclosure which explained this at the time of your visit, but we have since but more up as well.
The pony you mentioned is called Jake. Jake is the oldest members of our family, he is 36 years old. As an old pony, he doesn't have many teeth left. He's on a special diet, which is easier for him to eat and swallow. It takes him all day to finish his food and so he is let out to free roam so he can come and go and eat his food at his leisure, without our other ponies eating it. Despite having lots of yummy food for him waiting, he likes to wonder off and help himself to lots of grass. Due to the lack of teeth, he just sucks on the grass and then spits it back out. This is the lump you can sometimes see on his face; it is just his cheeks full of grass, sucking all the flavour out before he spits it onto the ground. You can usually find him in summer by following the trail of dried grass!
Sometimes when sheep are outside, they can get a bit of moisture or stones in between their toes. This can cause infections and it's known as being "lame". Once the sheep and their lambs get taken outside, our farmers do a full check of the fields, once on a morning and again on a nighttime. This, among other things, is to check for any signs of lameness. If we see any sheep limping, they are brought inside with their lambs. We clean their feet, treat the area with medication and ensure they are nice and healthy before returning to the fields.
All our animals get regular vet visits to check their welfare. All of the animals in the petting barn, including the exotic animals and our birds of prey, get weighed weekly and diaries are kept ensuring everyone is in a great condition. We also hold a zoo license and so we undergo inspections regularly.
We do wish you had raised this to a member of staff on your visit, because we'd hate for anyone to leave feeling as though we don't treat our animals with all the love they deserve.
Every member of the Whitehouse farm family is given the highest standard of care.
Thank you for visiting, and again thank you for your kind words.
I do hope this explains the situation and makes you feel better about your visit.
we hope to see you again soon!
The Whitehouse Farm Family
Written 22 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert S
Glasgow, UK18 contributions
Sept 2021 • Family
I love this place. We had older teen kids but they still had a ball. Get close to the animals and there's loads to do with jumping pillows, doughnut slides tractor rides etc. The staff are amazing and very friendly. What makes these places better than the zoo is the staff take time to talk to you about the animals and answer questions. The food and ice cream was reasonably priced and tastes great. Will definately be back next time I'm down this way.
Written 26 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy
Newcastle and Gateshead, UK25 contributions
Jul 2022
Came with a couple of (adult) friends & had a fantastic day - helped by the sun being out and it being red hot!
It was my first visit since before covid & it's great to see that the high standards haven't dropped. Plenty of places to wash your hands under hot running water, with the soap & hand towels always full.
Plenty to do for people of all ages - even if one attraction/area is a little busy, there's so much else there that there is always something else to do while you wait for it to quieten down.
All the activities are included in the admission price (including the tractor rides, bottle-feeding lambs, close animal encounters, inflatable pillows & slides), with the only extras being animal feed (£1 per bag which goes a LONG way!) and the reasonably priced cafe (with no obligation to eat there, and plenty of picnic spaces available for you bring/eat your own food).
All the animals seem so happy and you can tell the staff really care about them. During the interactive sessions the staff know all the animals individually so are very careful to place the more confident animals with the visitors who may be a bit more boisterous, and give the more timid animals a wide berth where needed. They were also very sensible & selective in relation to whom animals that can be adopted from the centre can go to, they're clearly not in it for the money!
The staff are a real credit to the centre and can't do enough for both the visitors and the animals. A special shout out to Olivia who really went above & beyond in giving us a fantastic time handling the small animals!
It was my first visit since before covid & it's great to see that the high standards haven't dropped. Plenty of places to wash your hands under hot running water, with the soap & hand towels always full.
Plenty to do for people of all ages - even if one attraction/area is a little busy, there's so much else there that there is always something else to do while you wait for it to quieten down.
All the activities are included in the admission price (including the tractor rides, bottle-feeding lambs, close animal encounters, inflatable pillows & slides), with the only extras being animal feed (£1 per bag which goes a LONG way!) and the reasonably priced cafe (with no obligation to eat there, and plenty of picnic spaces available for you bring/eat your own food).
All the animals seem so happy and you can tell the staff really care about them. During the interactive sessions the staff know all the animals individually so are very careful to place the more confident animals with the visitors who may be a bit more boisterous, and give the more timid animals a wide berth where needed. They were also very sensible & selective in relation to whom animals that can be adopted from the centre can go to, they're clearly not in it for the money!
The staff are a real credit to the centre and can't do enough for both the visitors and the animals. A special shout out to Olivia who really went above & beyond in giving us a fantastic time handling the small animals!
Written 8 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Andrew, thank you for taking the time to write a review. We are so pleased to hear that you and your friends enjoyed your day at Whitehouse Farm. We agree that our staff are a real credit, we are so lucky to have members of staff that make our visitors days the best they can possibly be. I will pass on your kind words to Olivia, and we hope you see you again soon!
Written 17 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark N
Gateshead, UK2 contributions
May 2023
Outstanding place to visit with the grandchildren, worth every penny EXCEPT the food in the cafe........ £7.45 for a hot dog with out the advertised onions on top or onion rings and a stale bun. £5.50 for a dry tuna sandwich and late delivered salad which turned out to be just coleslaw - staff cited being busy even thought the cafe was 75% empty. So if you bring your food you'll have a great time!!
Written 15 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Mark,
Thank you so much for taking the time to leave us a review, it is much appreciated!
We are pleased to hear you typically enjoy your visits with us.
We strive for 5 star service across our whole site and we are so sorry you didn't get this experience in the cafe on your visit.
We are putting all our efforts into getting the cafe on the same outstanding level as the rest of the farm, it is under new management and we are currently making a lot of changes.
We do hope you can give our cafe another chance in the future.
We hope to see you again soon!
Written 30 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marrehyo
York, UK24 contributions
Nov 2023 • Family
We went for the Christmas experience. It is so well thought out and SEN and autism friendly. It's not the sort of thing we would usually be able to manage to do because our daughter struggles with busy noisy unpredictable environments but our daughter loves the farm so much that we thought we'd try it this year and booked the earliest slot we could in the hope it wouldn't be too packed. It is expensive but it was absolutely worth it for us. It is organised so you are kept busy doing things and not waiting in a queue at all for Santa, and all the families are spread out so it is a very quiet stress minimal environment. The little things like the way the visit to the toy shop to pick a gift is managed so it's not too many people in there at once makes a big difference for our family. The elves were absolutely lovely, very accomodating when our daughter needed a few minutes to calm down when she got overwhelmed and when she announced she needed the toilet right before she was about to see Santa, nothing was too much trouble and there were no questions or judgements which we sadly have to deal with all the time elsewhere but never at Whitehouse Farm.
The 'real' talking reindeer was amazing! Santa in his log cabin with a real fire was lovely, not rushed at all he had a good chat with our daughter and knew things about her.. she's excited to put her magic reindeer food out on Christmas eve. She loved elf school with the slapstick comedy (I don't know the head elf's name but she always loves his shows they are pitched just right for her to understand the humour) and making her own cuddly toy, she loved handling the animals and getting her passport stamped everywhere.
The only thing that was very stressful was lunch. We got to the cafe about 1pm because of the show times and trying to manage everything at the time it would be quietest, and it was really busy with a very long queue, it was a long wait to get a table and with all the events going on there was nowhere warm indoors to go and sit to eat pack lunch if you bought it, so the cafe was the only option. Although you can get a kids lunchbox quickly and skip the hot meal queue if you want to, you still have to queue even for sandwich for adults. It's not well organised and could be done better, but the staff were all friendly and doing their best. Go early or later for lunch if you can when it's not peak time. A seating area for bringing your own lunch somewhere warm and dry, and a better organised system for the cafe where you can grab cold food quickly if that's all you want would make it much better.
Also our daughter was really excited about the new softplay, it was probably top of her list and it wasn't open yet so I wish I had known that beforehand so I wouldn't have told her it would be and then she wouldn't have been disappointed. But we look forward to seeing it in the spring and all in all she had a great time and made some wonderful memories.
The 'real' talking reindeer was amazing! Santa in his log cabin with a real fire was lovely, not rushed at all he had a good chat with our daughter and knew things about her.. she's excited to put her magic reindeer food out on Christmas eve. She loved elf school with the slapstick comedy (I don't know the head elf's name but she always loves his shows they are pitched just right for her to understand the humour) and making her own cuddly toy, she loved handling the animals and getting her passport stamped everywhere.
The only thing that was very stressful was lunch. We got to the cafe about 1pm because of the show times and trying to manage everything at the time it would be quietest, and it was really busy with a very long queue, it was a long wait to get a table and with all the events going on there was nowhere warm indoors to go and sit to eat pack lunch if you bought it, so the cafe was the only option. Although you can get a kids lunchbox quickly and skip the hot meal queue if you want to, you still have to queue even for sandwich for adults. It's not well organised and could be done better, but the staff were all friendly and doing their best. Go early or later for lunch if you can when it's not peak time. A seating area for bringing your own lunch somewhere warm and dry, and a better organised system for the cafe where you can grab cold food quickly if that's all you want would make it much better.
Also our daughter was really excited about the new softplay, it was probably top of her list and it wasn't open yet so I wish I had known that beforehand so I wouldn't have told her it would be and then she wouldn't have been disappointed. But we look forward to seeing it in the spring and all in all she had a great time and made some wonderful memories.
Written 27 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elaine O
Newcastle upon Tyne, UK1 contribution
Dec 2021 • Family
Great grandma, grandma 4 and 2 year old visited white house farm today. Visited many Santa experiences over many years and this was the best by far. Excellent staff all dressed as elves, incredible organisation and fantastic activities. Incredible all round from the hysterically entertaining elf magic show( adults listen up as he makes adults laugh as much as the children with his quick drop in comments ) then onto animal petting. Tinsel tractor upto enchanted wood, reindeer feeding, wishing tree with beautiful owl, Santa’s bauble wood to pick your own bauble from the trees to decorate later in the coffee shop with a super Christmas tree biscuit The best ever was the filing cabinet where we had to wait our turn to see Santa 😊three large deep drawers
Top Very best behaved children
Second Naughty children
Third Really naughty children
Elf looks in drawers to pick out certificate while grandchildren are crossing fingers looking very worried, fantastic who ever thought of this. Then magical escorted by an elf visit to the wonderful mam himself……beautiful relaxed Santa
Magic reindeer hay and a golden ticket to swap for present in Santa shop! Brilliant assortment of good quality toys on offer, our grandson is pirate and treasure mad so to see the gem digging kit just finished off an already perfect day
Well done white house farm, magical fun experience had by all
Thank you and Good luck with every thing
Elaine
Top Very best behaved children
Second Naughty children
Third Really naughty children
Elf looks in drawers to pick out certificate while grandchildren are crossing fingers looking very worried, fantastic who ever thought of this. Then magical escorted by an elf visit to the wonderful mam himself……beautiful relaxed Santa
Magic reindeer hay and a golden ticket to swap for present in Santa shop! Brilliant assortment of good quality toys on offer, our grandson is pirate and treasure mad so to see the gem digging kit just finished off an already perfect day
Well done white house farm, magical fun experience had by all
Thank you and Good luck with every thing
Elaine
Written 3 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tilly Lladnek
Northumberland, UK223 contributions
Apr 2024 • Family
I recently visited White House Farm this week and Despite the weather conditions, we had a great experience. Although our visit was cut short to only a few hours due to the rain, we were able to enjoy ourselves. I would highly recommend this location to anyone who wants to get up close and fuss over all the animals, and I look forward to returning on a nicer day to fully experience all that this location has to offer..
The only downside is that some staff members used inappropriate language in the presence of young children. This behaviour was unexpected and concerning, especially considering the family-friendly atmosphere of the establishment. I think it is important for all staff to maintain a professional demeanour and use appropriate language when around guests, particularly in family-oriented settings.
We spent most of our time in the top barn where we could interact with sheep, goats, and horses. We had the opportunity to watch the few lambs being born and even had the chance to feed & hold them. However, our experience was brief as we were only allowed to bottle-feed the lambs for less than a minute. We had to wait in the queue for approximately 15 minutes, but the short feeding time may have been a deliberate measure to manage the queue efficiently.
Holding the smallest animals, such as rabbits and Guinea pigs, was great & relaxing as we could sit down and spend time with them. We were excited to watch the birds of prey however, it had to be postponed due to weather. We would love to revisit to watch the birds of prey show in the future.
The only downside is that some staff members used inappropriate language in the presence of young children. This behaviour was unexpected and concerning, especially considering the family-friendly atmosphere of the establishment. I think it is important for all staff to maintain a professional demeanour and use appropriate language when around guests, particularly in family-oriented settings.
We spent most of our time in the top barn where we could interact with sheep, goats, and horses. We had the opportunity to watch the few lambs being born and even had the chance to feed & hold them. However, our experience was brief as we were only allowed to bottle-feed the lambs for less than a minute. We had to wait in the queue for approximately 15 minutes, but the short feeding time may have been a deliberate measure to manage the queue efficiently.
Holding the smallest animals, such as rabbits and Guinea pigs, was great & relaxing as we could sit down and spend time with them. We were excited to watch the birds of prey however, it had to be postponed due to weather. We would love to revisit to watch the birds of prey show in the future.
Written 10 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thank you so much for visiting us and taking the time to leave us such a lovely review!
We are so pleased to hear you enjoyed your visit with us.
We are very keen to know which member of staff used inappropriate language, as we completely agree with you. If you could perhaps email us with a description/which department it was so we can be sure this does not happen again.
Our lambs will only drink a certain amount of milk. We unfortunately don't have unlimited lambs and we do have to alternate them to ensure they aren't overfed. Sadly, this does mean when its busy we just can't physically let everyone have a super long turn. We try our absolute best to get through everyone, however we totally understand sometimes turns can be cut short. This is why we introduced lamb cuddling, it means everyone can still feed them, but then also have a cuddle and spend a bit more personal time interacting with the lambs. If you can, visit us on a week day outside of school holidays, or even a weekend outside of school holidays (But try the 3:30pm feed) it is a completely different experience!
We do hope to see you again soon!
Written 30 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello I was just wondering how much it is for the bus to Whitehouse farm from morpeth please
Written 5 June 2021
Yes they have a picnic barn where you can take your own food or if you prefer to buy food there they have a separate cafe where you can get food and drinks from
Written 8 October 2020
is there a bus to the farm from morpeth ?
Written 30 May 2018
Hi Yes there is a bus from Morpeth bus station to the Farm which runs daily except Sundays. The journey is approx 20mins and leave Morpeth Bus station at 10am and hourly thereafter until 2pm and a further one at 3.45pm. It then leaves the Farm at 10.30, 11.20, 12.30, 1.20, 2.20, 16.20 and 5.30pm
Written 3 June 2018
Is whitehouse farm suitable for an 11 year old?
Written 13 October 2017
Depends on the 11 year old! But we took our 11 year old grandson and he enjoyed it.
Written 13 October 2017
Do you have to pay for all other activities inside the farm, other than the mentioned go-kart, indoor racing cars, donut dash, go karts etc? Please advise the rates of all these activities. As the entrance charges are not cheap (almost 30 pounds), I need to quantify the amount of monies I will need to spend here.
Written 9 December 2016
Hi All play areas, tractor rides, animal displays and activities are included in the admission except for Donut Dash Slide (which operates at weekends & school holidays and is £1 for 4 rides) and coin operated Racing Cars (£1 per ride) . Currently up to and including Christmas Eve we have the Santa's Christmas Cracker Event. Meeting Santa, writing a letter to Santa and receiving a personalised reply is include in the admission. At weekends and daily from 17th Dec Elf School will be running (included in admission) & Mrs Claus's Bakery (£1.50 per biscuit to decorate)
Written 9 December 2016
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