Polar Express experience is very good, a little bit pricey for what it is as an experience, but the steam train element and the actors/staff make it worth it. I think the scaffolding at the North Pole just ruins it a little bit, either go big or don't bother. But definitely recommend coming when there's still a bit of daylight (we did the 3.15 booking) as the route is stunning, with some beautiful scenery. The bells are a wonderful touch and the Santa we saw was very warm, just how Santa should be.

My wife and I went on the breakfast steam train, had a wonderful time. Train was lovely clean and warm, plenty of room and food/service were excellent, great views as we enjoyed our breakfast. I would definitely recommend to anyone. Journey takes about 2 hours.

Poor effort compared to other Polar Express events. Santa was awful and didn't really interact with the children, poor facilities for food - burger and doughnut van. Boarding area is a basic tent with benches and a screen at the front playing polar express. I wrote to the events team and requested a call to discuss further before writing this review but emails went unanswered and when chased was told my feedback would be considered when picking the next Santa. No resolutions, poor experience for the amount it cost. We have done Polar Express in previous years and had a great experience so this felt very much like a cheap imitation and a cash grab. Would recommend another railway station (Moore Street) for this experience.

A very disappointing day!!!! We visited the railway today with the intention of going on a train with our 2 Jack russell dogs. Only to be told that there was a cost of £10 per dog!!! Are you serious? Both dogs do NOT go on furniture 😒 & would only be lying on the floor. So today, you have lost out on 2 adults travelling on your train, during a very quiet time!!!

Absolutely amazing, excellent customer service. Vegetarian food could have been better, very bland and boring. Gin and tonic had Fevertree tonic but no lemon! Packet salt and pepper on the table, but a lovely linen table cloth. Just a few small touches would add to the dining experience. But what an amazing time we all had .

This was a great experience. Friendly station volunteers. However, portion sizes were small and we ran out of time for coffee at the end, as we had arrived back at Froghall station. Serving/waiting staff rushed and seemed stressed, perhaps not enough of them to cater adequately for a busy experience and full train.