It’s been several years since I last visited this spa of which I had fond memories but sadly upon returning and perhaps due to it struggling over lockdown it is now in dire need of a makeover. The friendly staff and treatments can’t be faulted however the facilities either weren’t working properly or just felt tired and overused. The outdoor pool used to be quite a statement but now could only be described as tepid and in late November, not somewhere you could stay in for more than 5 minutes! The lounge area along with the sleep lounge were very cold and uninviting, with an electric fire that gave out zero heat. The dated changing rooms and dark and cold treatment waiting area, including the toilet were very tired with decor that looked a good 15 years out of date and hardly made us feel relaxed for our treatments. Again the treatment rooms were cold with tired looking paint and decor and white 90s microwaves that had seen better days and needed to be kept out of sight. We had a two and a half hour wait from our first treatment to our second and with the outdoor pool and lounges being too cold, the reflexology foot baths running cold water and after we’d made use of the tired saunas and steam rooms we were left twiddling our thumbs with what to do next. We wish we’d now made use of the gym area which did look more upto date and invested in, whilst the spa sadly seemed overlooked. Although we did get our spa day on a Black Friday deal it did not feel value for money, as the issues mentioned should be what makes up a spa day to be relaxing and memorable, however we were left feeling wanting to leave early and sadly will not be returning.

I visit Moddershall at least once a year with friends / husband and always leave feeling relaxed and rejuvenated. I had a spa day with friends today, which was a belated birthday celebration. We had a 25 minute treatment and lunch included in our package. The treatment was a back mask and massage , which was thoroughly relaxing and would’ve loved an additional 30 minutes! Lunch was delicious, with several options to suit dietary requirements and the staff were friendly and efficient. My only criticism is that the changing room area could do with a refurb. Issues with lockers, cramped, tired looking and overall not in keeping with the rest of the spa, which is tastefully decorated. Service in the outdoor tub was spot on and reception staff were welcoming and lovely. Thank you for another great spa day!

After returning from a day spent at your ‘luxury spa retreat’, I have to say how unhappy I am as our day came to a close. After spending our day having a treatment (which was very good, I hasten to add, with Abbi), lunch and relaxing time outside due to the weather being so good the day didn’t end well. We decided to spend an hour enjoying the indoor spa before showering and then heading for home but unfortunately we were greeted with x8 guests who thought it was acceptable to scream and shout and play games on each other’s shoulders which to my thinking isn’t spa retreat behaviour!!! Felt like we were in a public baths… nit upmarket at all. Really spoilt our day and so we cut our day short and spoke to the ladies on reception where we were offered our hot chocolates to be taken off the bill and also the unruly guests could be spoken too - too late we’re now leaving. During our journey home I have thought about it and after spending £340 for a day out and being offered this, feel very dissatisfied with the venue and managers way of dealing with this matter - obviously your venue isn’t the the ‘luxury spa retreat’ that we were led to believe. Also, I decided to post this as after emailing the establishment, I didn’t even get a response Very poor customer service

I firstly visited Moddershall Oaks in November as a solo birthday treat. At first sight, the building and grounds looked impressive. At reception however, I found the staff to be more interested in chatting and gossiping with each other rather than being attentive to me. I had to wait ages for my welcome drink and then even longer to be shown to the changing rooms. In the indoor pool area, the smaller pool with jets left a lot to be desired. The water had a layer of dirt/froth in the corner. Around the sides, there were dead insects that had clearly been there for some time. I had a 50 minute treatment and the room was freezing cold. I alerted my therapist and she said that the heating was broken. She told me I was really tense and to “try and forget about the cold”, but I could not stop shivering and couldn’t wait to be finished. In the restaurant, I found a hair in my fish cakes. The food wasn’t great to be honest. I alerted the spa manager on duty that I wasn’t happy with the day overall. They were lovely and gave me a complimentary glass of Prosecco and a voucher to come back again to re-do the treatment. I would’ve preferred to have my money back, but accepted the voucher. I revisited in March to redeem the voucher and told one of the managers in advance that I would be coming. On arrival I was expecting some kind of acknowledgment, but instead had to ask reception for a robe. The receptionist had offered the people in front of me one, but I had to ask. I wasn’t shown any kind of welcome or made to feel special, the girl simply asked if I’d been before and when I said, “yes” she left me to it. My first 25- minute treatment, hot shrugs, was just what felt like a woman rubbing a lukewarm pebble up and down my back. My second treatment, neom well-being with Anna was great. It had been arranged that I would be given 3 hours complimentary spa use after my treatments, but I left after 1 hour. I just felt invisible and as if I wasn’t wanted. The manager who I’d been conversing with by email didn’t even reach out afterwards to see how my second visit had gone. You’d have thought that given how awful the first visit was that they would have gone above and beyond to ensure that the second one was great. I spent more time travelling there and back than I did in the venue itself. Overall I would say the whole experience was disappointing and missed the personal touch that you would expect from a family owned business. I wouldn’t recommend.

It’s definitely lost the ‘luxury’ feel it used to have. Everywhere- indoor spa area, changing rooms, outdoor pool area and beyond were grubby. Treatment rooms not relaxing at all - cold and unwelcoming. The products used very cheap and in unbranded bottles leaving me feeling greasy after my facial rather than fresh relaxed. Glasses and cups left in the snug area for at least 4 hours ( from when we ordered to when we left! ) and no drinks orders taken in outdoor pool even though we were sat in there for a total of 4 hours throughout the stay. Food and service in the restaurant was good, the rest of the experience so poor compared to visits from years ago! Deep clean and refurb needed.

This was my second time visiting the spa here. Had a really amazing treatment that left me feeling totally relaxed! The food at the Oak House was absolutely amazing and super tasty. The Deli is also a lovely touch.

Recently had an overnight stay here to celebrate my husband’s birthday. We had room 4 with the four poster bed which was beautiful. Everything is so clean. Food was delicious. No issues with the service. What is disappointing is the temperature of the outdoor pool. We have been coming here for years and I feel it is considerably colder. The jets are not powerful anymore either. The hot tub with the 30 minutes time slot is far warmer and how the main outdoor pool used to be. I also miss other little touches like hot drinks being served in the Emma Bridgewater mugs. It’s the little touches of luxury that I feel are now lacking which is really sad as we will probably consider another spa next time.

A little disappointing just feel this place needs a bit of attention in some areas outside pool area the lounger cushions are very grubby and the loungers on the grass had no cushions on and every one had bird poo on it. Quiet/sleep room had cobwebs hanging from the ceiling just doesn't feel like a luxury spa and it's very expensive. Treatments were amazing as was the food we had a 2 course lunch and would much prefer a main and a pudding rather than a starter not really sure why that isn't an option I think we may try somewhere else next time

Had a day at Moddershall with my daughters to celebrate the end of treatment. The treatments we had were first class really lovely with professional staff. Lunch at the restaurant was really good. It did seem very busy and we did think the inside spa area was small there are only 12 sun loungers to lie on but the outdoor space is better. Some parts of the spa need a bit of tlc especially the changing rooms. Had a lovely day but felt it was expensive.

First used thus spa in January. We had an amazing time so booked for my mom's 70th birthday for the overnight package .Everything was as lovely as first time around apart from the food .Our evening meal was really poor .Boa bun was awful. Most of us had steak which is extra supplement of £7.The steaks all came medium well when we all asked for medium. These were taken back an returned in less than 2 minutes they were the same steaks. Chips were triple cooked but were totally burnt to a crisp .Peppercorn sauce was returned just terrible. We did tell waiter staff but there was no comment back or apology. Next day me an my friend had cream tea £16 for 2 people. The scones were rock hard again like they had just came out the freezer an microwaved.Also the smallest pot of cream we had to ask for another .Such a shame as we all enjoyed everything else .These little touches go a long way .I did nothing but rave about moddershall to people I tell but would slighty put of at returning because of the food. Such a shame .