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Drayton Manor Park

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  • Excellent46%
  • Very good32%
  • Average12%
  • Poor5%
  • Terrible5%
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Drayton Manor Theme Park Theme Park Drayton Manor Drive, Tamworth B78 3TJ, England
+44 844 472 1950
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Reviews (6,132)
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1 - 10 of 6,093 reviews
Reviewed yesterday via mobile

Brilliant day with the grandchildren- 4&2. Lots of rides for both age groups. Although it’s a fast food resort, it was clean and edible. Only disappointment is you now have to pay £2 to park, that’s not the issue, it’s the queuing to pay and...More

Date of experience: February 2019
Thank Tim B
Reviewed yesterday via mobile

Went on the 20th for a birthday treat for our three year old grandson. Just short of one metre so excluded from a couple of rides. However we all had a good time with the four grandchildren aged 3,5,8 & 10. Birthday boy particularly liked...More

Date of experience: February 2019
Thank grumpfromhinckley
Reviewed yesterday via mobile

Great day awsome place. Kids ejoyed thomas land lots of great little gentle rids for the younger ones. Was nice they have animals to the kids really like looking at all the snakes and it was nice to talk to the staff while in there...More

Date of experience: February 2019
Thank Danny K
Reviewed 3 days ago via mobile

Went to Thomas land at Drayton manner, the issue is there are not that many rides anyway and when you have 3/4 closed for maintenance it becomes ridiculous then you have minimal staff in the kids half term, empty ice cream fridges with 2 out...More

Date of experience: February 2019
Thank teamdns
Reviewed 4 days ago

First visit and overall a magical day for my Grandchildren. We went on a cold day, and it had been raining so I guess fewer visitors than usual so no queues, I guess at height of summer could be very long waits. Ride operators were...More

Date of experience: February 2019
Thank whitters10
Reviewed 4 days ago

Brought my husband and son here and we had a great time, the rides are great and it's never too crowded.

Date of experience: May 2018
Thank Jaycoen
Reviewed 5 days ago via mobile

Visited yesterday to celebrate our 6 year old birthday. Gates opened 10am but rides not open until 10:30 two main rides were not working all day. After travelling all the way from Devon our son was disappointed but still enjoyed his day.

Date of experience: February 2019
1  Thank sam n
Reviewed 6 days ago via mobile

GREAT AMUSEMENT PARK FOR the price asked for. You'll have a fantastic day out. We have a family of four children and we always a great time there

Date of experience: February 2019
Thank Fred A
Reviewed 6 days ago via mobile

A good day out. Like any amusement Park it was very large but not too crowded. The lines were fine and accessible which was great. The rides themselves are good too with a good selection for all ages to enjoy. The park was kept clean...More

Date of experience: February 2019
Thank 564brycen
Reviewed 1 week ago via mobile

We went to Drayton Manor for my sons 3rd birthday and can't thank the park enough for making it so special! All the staff were lovely and wished him happy birthday and made him feel so special. The rides were brilliant and my sons loved...More

Date of experience: February 2019
1  Thank l0u612
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Questions & Answers
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8 February 2019|
Response from DraytonManorP | Property representative |
Hello, Yes, we have Thomas Land and selected family rides open during February Half Term, no thrill rides., This means we have lots available for all the family to do this half term. Many thanks, DMP
16 January 2019|
AnswerShow all 3 answers
Response from DraytonManorP | Property representative |
Hi there, February Half Term is a great time to visit with the little ones! We have Thomas Land and selected family rides open which are perfect for your daughters' age. The park is usually quieter during this period which... More
What do you REALLY do with negative feedback?? I just love how management respond to their TERRIBLE ratings with a standard lip-service of "We are saddened to hear......". ARE THEY SADDENED. NO. Because they do NOTHING about the problems other than sit at their desks and write these pointless messages that defend the problems. TELL YOUR CUSTOMERS WHAT EXACTLY YOU ARE GOING TO DO OR ARE ALREADY DOING TO RESOLVE THE ISSUE.... Don't just keep palming people off with the usual rubbish of "so sorry, do visit again". Writing reviews for Drayton manor seems a pointless effort other than to warn others not to visit. MANAGEMENT - START LISTENING.....REALLY LISTENING to your customers!!! Yes you have the May incident vto deal with but your Park is fast declining so you need to REALLY listen to your customers!!! It seems these terrible reviews get nothing more than happy a cursory glance over and a message to placate customers . I found this to be the case in 99% of management replies. Sorry is NOT good enough..... EXPLAIN what it is you're going to do. EXPLAIN the reasons behind a problem ..... Rather than defend staff, rides breaking diwn, massive queues. Tell a customer that their comment are valuable to the business and thank them for their time in writing.. For ecample, complain NTS about rude staff were met with a "our staff work very hard and have regular training"..... Well none of that helps. TELL the customer that you WILL do something about it... You will investigate, you will review customer service .... Tell them what you DO do about it....perhaps you have 'mystery shoppers '. Firstly though you need to review and adjust how you reply to customers!!!!
26 October 2018|
Response from GarryLou1 | Reviewed this property |
I totally agree with you , the management didn’t even bother to reply in my email or in my comment in here. They do the so called £80 for 4 offer but you will just be wasting your time queing up, because the park was over... More