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169Reviews3Q&A
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Loves antiques wrote a review Oct 2020
1 contribution
Been many times before. Hardly any antiques these days. Place was packed ... social distancing difficult ... they really should limit the number of people inside the building.
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Date of experience: October 2020
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Response from Caron H, Manager at The Packhouse Limited
Responded 27 Oct 2020
Good morning, Thanks for taking the time to provide feedback about your experience. We still stock a range of antiques on the first and second floors, but all retail outlets have to adapt to survive and we have responded to demand. Regarding social distancing we have carefully measured the space available and calculated the number of people allowed in the building to allow for 1 metre+ social distancing. You will have noticed a person near the entrance taking temperatures and clicking visitors in and out to monitor the number of people inside the building. To enable us to count accurately we have closed our side door (in the conservatory) and are operating a separate entrance and exit. Along with mandatory mask wearing, hand sanitiser stations, a covered till point and a one way system around the building we'd welcome any suggestions as how to improve our safety measures. Thanks for visiting The Packhouse.
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Colin B wrote a review Aug 2020
Guildford, United Kingdom1 contribution
Signposted as an antiques centre, this should be re-named as a "reproduction centre". Almost no antiques in sight and re painted / overly signwritten faux items The cafe is the saving grace. As a home style store it is fine, but signposting needs mnodifying. A huge disappointment
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Date of experience: August 2020
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Response from Caron H, Manager at The Packhouse Limited
Responded 27 Oct 2020
Thanks for your feedback. We still stock some antique pieces on the first and second floors. We are also signposted as 'interiors'. All retail outlets have to adapt to survive and we stock items which are popular and in demand by our customers. Thanks for visiting The Packhouse.
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Marcuskinge wrote a review Aug 2020
4 contributions1 helpful vote
The service was second to none and the food was truly excellent, we felt very safe as one of our party has to be very careful, thanks for a wonderful afternoon
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Date of experience: August 2020
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Response from Caron H, Manager at The Packhouse Limited
Responded 27 Oct 2020
Thanks for your wonderful feedback. We have passed on your comments to Bears Restaurant who are onsite with us, but a separate business. Thanks for visiting The Packhouse.
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craigsj75 wrote a review Mar 2020
Chorleywood, United Kingdom23 contributions17 helpful votes
Nice place. Great food. Terrible service! One person taking orders for the entire restaurant which seats north of 60 pax - doesn’t work. We waited 15 minutes before anyone came to our table and then we waited so long after we ate, we went to pay at the reception. If they could get the service sorted out, this would be a great lunch spot!
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Date of experience: March 2020
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Response from Caron H, Manager at The Packhouse Limited
Responded 27 Oct 2020
Hi, Thanks for your feedback. We have passed your comments on to Bears Restaurant, who are onsite with us but a separate business. Thanks for visiting.
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SimonB wrote a review Feb 2020
Farnham, United Kingdom14 contributions4 helpful votes
Reasonable range of cakes etc. My grandson likes going there as he loves to watch everyone else!!! Can get busy, especially with cyclist on their country cycle routes.
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Date of experience: February 2020
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Response from Caron H, Manager at The Packhouse Limited
Responded 17 Feb 2020
Hi, Thanks for taking the time to leave us a review. We're so glad you and your grandson enjoyed your visit. I'll pass on your comments to Bears Restaurant. We look forward to seeing you again soon. Kind regards
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