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Review Highlights
shabby around the edges,

We go quite often to this cinema and accept its limitations, yes it is very shabby around the... read more

Reviewed 16 January 2019
Mary Tavy, United Kingdom
Cinema Trip

Been to the New Carlton many times, always get a warm welcome. Carlton Suite very comfy. The New... read more

Reviewed 25 November 2018
Launceston, United Kingdom
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Traveller Overview
  • Excellent38%
  • Very good23%
  • Average10%
  • Poor13%
  • Terrible16%
16 Jan 2019
“shabby around the edges,”
25 Nov 2018
“Cinema Trip”
In-town 2 screen cinema, showing latest blockbusters, family films and Event Cinema. Licenced for alcohol sales.
Suggested duration: 2-3 hours
Market Street, Dartmoor National Park, Okehampton EX20 1HN, England
+44 1837 658586
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1 - 10 of 30 reviews
Reviewed yesterday

I visit the New Carlton many times every year and it is by far my favourite cinema. Not only are the staff helpful and friendly, but they have a membership card so that an adult only pays £5 to watch a film. Brilliant!

Date of experience: March 2019
Thank Ray C
Reviewed 1 week ago via mobile

Was a little concerned after reading the previous comments on cleanliness, however needed not worry. Seats were comfortable, spacious and perfectly clean enough, thanks! Sam & Richard.

Date of experience: March 2019
Thank Richard V
Reviewed 13 February 2019

Luxury seats with tables. Very comfortable viewing. Pristine toilets friendly staff, good film. What's not to like?

Date of experience: February 2019
Thank gillbrown55
Reviewed 28 January 2019

The seats are filthy and covered in dust. Made my skin crawl to have to sit on them! Came back washed all my clothes. Shame on you!

Date of experience: January 2019
Thank dawg2016
Reviewed 16 January 2019

We go quite often to this cinema and accept its limitations, yes it is very shabby around the edges, well-worn and at times not at all clean. At the moment the place seems to be the shabbiest and unkempt we have ever seen, but it...More

Date of experience: January 2019
Thank schaillimonae
Reviewed 29 December 2018

Whilst the film we saw was very good and the girl showing us our seat was very nice and polite the cinema is let down by the staff behind the counter. I suggest as a priority they have customer service training. We have visited several...More

Date of experience: December 2018
Thank Happytwo123
Reviewed 25 November 2018

Been to the New Carlton many times, always get a warm welcome. Carlton Suite very comfy. The New Carlton is currently undergoing refurbishment (still open) so can only expect a better experiance in the future, thanks to all the guy's and girls there for always...More

Date of experience: November 2018
Thank SandieCornwall
Reviewed 29 August 2018 via mobile

Today my mother and three younger siblings watched "The Meg" at the cinema. We don't often go to the cinema but the experience was spoiled by the behaviour of an incredibly obnoxious member of staff. Upon arrival at the cinema I enquired about the availability...More

Date of experience: August 2018
3  Thank 392alicej
Reviewed 28 August 2018

Magic Mondays hasen't been good for us. In the year of our membership we tried using it and was told didn't apply to top films. I tried to complain vai phone emails - no answer so gave up. Then yesterday where told, 'your membership runs...More

Date of experience: August 2018
4  Thank janeleadbetter
Reviewed 1 August 2018 via mobile

Went into screen 1. Film great, screen great, staff friendly but the theatre is a health risk. Men's toilet - you can smell it as you approach. Ladies toilet - no loo paper, no sanitary bins ( used towels on my cistern), hand dryer don't...More

Date of experience: July 2018
1  Thank BigglesCornwall
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Questions & Answers
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15 April 2018|
Response from 207leed | Reviewed this property |
there is a car park in waitrose adjacent to the cinema which charges a small amount or free after 6pm. you would collect the tickets from the box office (no ticket machine). It is a little expensive I agree.