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Traveller Overview
  • Excellent78%
  • Very good8%
  • Average5%
  • Poor4%
  • Terrible5%
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About
Aerosaurus Balloons is a family-run company offering champagne hot air balloon flights throughout the South West of England. As the largest hot air balloon flight operator in the Westcountry, we have over 25 years’ experience and have flown more...more
Suggested duration: More than 3 hours
Contact
The Hartnoll Hotel | Bolham, Tiverton EX5 2EE, England
Website
+44 1404 823102
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Ways to Experience Aerosaurus Balloons
from US$160.20
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from US$160.20
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Reviews (70)
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LanguageEnglish
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All reviews ground crew balloon flight birthday present great flight amazing experience cancelled due glass of champagne hot air balloon flight was cancelled great fun balloon festival meeting point dorset countryside fantastic weather support team pilot arthur
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1 - 10 of 70 reviews
Reviewed 31 October 2018

Early in October I was due to attend a balloon flight which was booked for the afternoon. On the day I received an email with a change of time for the flight which I was unable to attend so I replied to the email stating...More

Date of experience: October 2018
Thank 735laurencee
JoBallloons, Owner at Aerosaurus Balloons, responded to this reviewResponded 1 November 2018

Thank you for your review. We are sorry that you missed your flight due to the meeting time being brought forward by 15 minutes. Ballooning is a very weather dependent activity and we have to make sure we can take off and carry out a...More

Reviewed 25 October 2018 via mobile

Poor. Bordering on appalling... bad communication... repeat cancellations. Once they've got your cash, don't care. Don't waste your money.More

Date of experience: October 2018
Thank philipaldred52
JoBallloons, Owner at Aerosaurus Balloons, responded to this reviewResponded 1 November 2018

We are sorry to have received your poor review, we cannot see any correspondence from you detailing your complaint, please contact our office directly so we can try to resolve your problem. Having checked your account, I can see you have had 2 flights cancelled...More

Reviewed 25 September 2018

Flew from Henstridge. After a few cancellations due to weather. It was well worth waiting for. The crew were incredible. Professional and yet extremely friendly. The pilot was full of humour and explained what was happening the whole time, The champagne at the end was...More

Date of experience: September 2018
Thank essjaymillen
JoBallloons, Owner at Aerosaurus Balloons, responded to this reviewResponded 26 September 2018

Thank you for your lovely review, we are so pleased that you enjoyed your flight and it was certainly worth waiting for the fantastic weather you had! We look forward to seeing you in the skies again soon!

Reviewed 1 September 2018 via mobile

This was originally a Bristol balloon festival flight which got rained off, this was my first attempt at a follow up flight, got to admit I felt disappointed, there was never going to the atmosphere of the balloon festival, but please, there was no atmosphere...More

Date of experience: September 2018
Thank alankeithh
Reviewed 1 August 2018

Finally got the go ahead for last Wednesday evening (25th) after several cancellations, and it was so worth the wait. We met up at Exeter but they took us to Tiverton as the wind direction could have taken us out to sea. Arthur, our pilot,...More

Date of experience: July 2018
Thank Susanna M
Reviewed 15 June 2018

We have just returned from a fabulous early morning balloon flight in Cornwall. The ground crew and pilot were very professional and friendly and the views from up above were spectacular. Because the weather has to be perfect we did have a few flights cancelled...More

Date of experience: June 2018
Thank Lynda H
Reviewed 20 May 2018

I bought this experience through BuyAGift for a Christmas present. We booked months in advance for early June. To do the balloon experience in Taunton we had decided to stay in a local caravan park as it would be too far to travel to from...More

Date of experience: June 2017
7  Thank Ian T
Reviewed 26 October 2017

We took the afternoon flight in October 2017 and from the very start was made to feel welcome and part of the team. The weather was amazing (unusual I know) and the team were informative, and very friendly. Once at the meeting point, we were...More

Date of experience: October 2017
Thank Donna F
Reviewed 8 October 2017

Flight was from Tiverton on the 8th October 2017. One of the best experiences i've had. The pilot and ground crew were absolutely brilliant, funny, professional, friendly and made the experience that extra special. From inflating to packing away and then a drink at the...More

Date of experience: October 2017
Thank rcliffy77
JoBallloons, Manager at Aerosaurus Balloons, responded to this reviewResponded 10 October 2017

Thank you so much for your brilliant review, we are really pleased that you enjoyed your flight and your feedback about the Pilot and Crew is fantastic. We hope to see you in the skies again soon!

Reviewed 2 October 2017

Great from start to finish. Arthur the pilot was fantastic, great humour and made you feel safe. Saw 2 buzzards from above, which was a first for me. Getting involved with setting up and packing up was good as well. So lovely and quiet a...More

Date of experience: September 2017
Thank Sukie g g
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Nearby
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The Hartnoll Hotel
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Questions & Answers
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Fearless502749
23 June 2016|
Answer
Response from JoBallloons | Property representative |
Our flights cost £140 per person for our Anytime Voucher which is valid for weekends and includes about an hour's flight but the whole experience will last 3-4 hours with setting up the balloon, the flight itself, packing... More
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Karen_English_72
1 May 2016|
Answer
Response from ball00nist | Property representative |
Thank you for your enquiry. We do not have a wheel chair accessible basket but we do have one with seats in the Bristol, Bath and South Wales areas which is suitable for people with limited mobility. Please call us on... More
0
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Elizabethloveland
7 June 2015|
AnswerShow all 2 answers
Response from JoBallloons |
£165 per person
0
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