ARRAN Sense of Scotland
ARRAN Sense of Scotland
4
9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
Sunday
9:30 AM - 5:00 PM
About
For three decades, we’ve been creating vibrant, evocative scents from our Home Farm factory, an old dairy farm for the historic Brodick Castle. We’ve grown significantly since we began as a small, family soap business, but we’ve held true to our island heritage. A sprig of gorse, a breath of sea air and a pinch of seasoned wood. These elements combine to conjure vibrant, evocative scents that are uniquely Scottish, uniquely Arran. Untouched, natural elements surround our land and water from our very own freshwater spring finds its way into each and every one of our products. Shop our scents, all inspired by our favourite Island spots. Please be aware we no longer offer our workshops, including soap and candle making.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.0
393 reviews
Excellent
164
Very good
139
Average
54
Poor
24
Terrible
12

Peter M
Livingston, UK8 contributions
Oct 2023 • Family
This review is not about the product but about their online sales and customer service (or lack of customer service)
My wife ordered gifts ready for Christmas and the order was promptly delivered and that's where it starts going wrong, on opening the parcel it was discovered that the contents were damaged specifically a candle in a tin which was completely bashed, the box was far too big for the goods inside and there was insufficient packing to protect the goods resulting in the damage.

My wife phoned Arran Sense of Scotland on the day of delivery but no-one answered the call, we put this down to it being a Saturday 14th October and promptly sent an email instead to the address on the confirmation email, not expecting an answer until the beginning of the week.
We still had heard nothing by Wednesday the 18th October so my wife phoned again this time someone picked up but they were rude and insisted that we must have sent our email to the wrong email address and she gave us the correct address, I then checked the original email with the one she gave us and it was the same, never the less I forwarded on our original email to the address given.
Apart from receiving the numerous marketing emails we have heard nothing from the Arran Sense of Scotland.

So we suggest that you do not use their online ordering system and get any of their products from one of their agents, if you do use their online system then good luck as seems to be a gamble to whether it arrives intact and if you have any issues don't bother calling them as they will more likely be rude if they reply at all.
Written 25 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave a review. Firstly, please accept my sincere apologies about your recent experience shopping with us. We will raise this issue internally with our teams to ensure something like this does not happen again. I have been in touch with our Customer Service team who have confirmed your replacement Candle should now be with you. I apologise for the inconvenience this has caused and we hope you will consider shopping with us again in the future. Kira The ARRAN Sense of Scotland Team
Written 12 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chris M
3 contributions
Sept 2023 • Friends
We bought a few items and were pleased with them. Treated myself to a candle too at £35. It has no scent. It's been lit for a few days now and no scent. I thought I'd bought a dud but my friend says the same.

I've genuinely bought better candles in poundstretchers.
Written 21 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave a review. Please accept our apologies that you did not think the fragrance of our Candles was strong enough. We always value the feedback and opinions of our customers, so I will forward on your feedback to our production team. We continue to strive to improve our formulations from our factory on the Isle of Arran. We thank you again for being a valued customer, wishing you all the best for the festive season and the new year. Kira The ARRAN Sense of Scotland Team
Written 12 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jon j
Birmingham, UK10 contributions
Aug 2023 • Friends
A transport of the senses associated with Arran, can be found at this shop. The fragrance when you enter the shop is delightful. It brings over a sense of relaxation. They have two washing bowls where you can wash your hands with their products - this was useful to have. You can see at the back of the shop the production line for the products being made and packed. They always have offers on when you spend a minimum amount. The products are delightful. I have been using them for over 10 years. I highly recommend this shop if you like premium beauty and want to remember your time on the Isle of Arran.
Written 8 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave a review. We're delighted to hear you had such a lovely time in our store and we hope to welcome you back in our shop again in the future. Thank you again for your support. Kira The ARRAN Sense of Scotland Team
Written 13 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

L. MacGregor
1 contribution
Jul 2023 • Solo
Unable to receive my order from Arran due to using a parcel forwarding service to get it to the US. I was not aware that fragrances are considered flamable and are prohibited.
Which is not Arrans fault, however, they were not interested in helping with a return in any way. I am attaching the reply email that I received after requesting a return label (which I would gladly have paid for).

Good Afternoon,

Unfortunately, we would be unable to provide this as we have successfully shipped to the address on the order and are not responsible for the onward journey of the package.

Apologies for any inconvenience.

Kind Regards,


Customer Services & Sales Support
+44 (0) 1563 591240
Mon – Fri 08.00 – 16.30

Take what you will from my loss.
Written 17 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave a review. We're very sorry to hear you did not have a positive experience shopping with us. Unfortunately we're unable to send some of our products internationally due to delivery restrictions outwith our control. For more information on our deliveries please see here: https://arran.com/pages/delivery. If you are able to provide us with some more information on this issue we'd be more than happy to look into it. Please feel free to email our Customer Service team via info@arran.com or you can message us on Facebook, Instagram or Twitter and our team can look into this in more detail for you. Apologies for any inconvenience caused. Kira The ARRAN Sense of Scotland Team
Written 13 December 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kim S
Boroughbridge, UK79 contributions
Aug 2022 • Couples
Beautiful shop,even with a little bird that had found his way in
The staff were friendly and knowledgeable about the products that are made site
Everything from soap to shower gel in unusual fragrances . Well worth a visit
Written 17 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

The Review Elephant
London, UK29 contributions
Aug 2022
Nice shop with some good fragrances. We liked the Lochgilphead most. Plenty of testers and things to try. Prices a bit steep for what they are so you really need to like a particular product before buying!
Written 4 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

70ish
Worcester, UK2,230 contributions
Sept 2021 • Friends
Not a great deal here and somewhat expensive but there were some offers and some of the smells are gorgeous.friendly staff and well worth a visit
Written 16 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ReviewBarracuda
Drymen, UK303 contributions
Jul 2021
For a small company, we were disappointed that the brand made no apparent effort to distinguish itself from the countless corporate brands. I would expect a small company like this to make extra efforts to be environmentally friendly in its packaging and product. However, the shelves were awash with plastic and products without any 'cruelty free' icons. Not very forward thinking!

Given the products are undeniably marked up in price, there is little we saw to distinguish it from any other brand you'd pick up at a supermarket for less money. Sorry, but I think small companies should be providing an ethical alternative to the money grabbing big brands.
Written 25 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, Thank you for taking the time to visit us in-store and leave a review. All of our fragrances are inspired by the natural beauty of the Isle of Arran and, as such, we share your concerns about protecting our natural environment wherever possible. We are and always have been a cruelty-free brand, and have recently introduced a refillable model to our hotel partners which has reduced plastic consumption across our business by up to 81%. We aim to use 100% PCR (post-consumer recycled) materials in all our bottles by 2022, and we have also received a Gold Award 2020 from TAP (Think About Plastic) for our continued support the plastic-free community status on the Isle of Arran. You can find out more about our sustainability initiatives on our website below, and rest assured we will ensure your feedback is taken on board to highlight our Environmental Policy within our stores. https://arran.com/pages/environmental-policy If there is anything else we can help with then please don't hesitate to get in touch. Many Thanks, Olivia The ARRAN Sense of Scotland Team
Written 20 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rachel
160 contributions
Jun 2021 • Family
Lovely, expensive but worth it! Lovely smells - recommend the glenashdale scent - so nice and all staff helpful! Definitely will be back!
Written 25 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nov 2020 • Friends
We visited here as we had never been before. The selection was a little limited and a little expensive but they had offers on which we took advantage of.
The staff were helpful and friendly and testers were available, which smelt amazing.
We didn't even know the factory experience existed and have had trouble finding much info online about it, maybe get a chance to pay another visit sometime....
Written 17 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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ARRAN SENSE OF SCOTLAND: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about ARRAN Sense of Scotland

ARRAN Sense of Scotland is open:
  • Sun - Sat 09:30 - 17:00


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