Stornoway iCentre
Stornoway iCentre
4.5
9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
About
Please note the VisitScotland iCentre is always closed on Sundays. The Stornoway VisitScotland iCentre is located in the heart of Stornoway on Cromwell Street, opposite the Bank of Scotland. We have a wide range of information available and our knowledgeable Visitor Services Advisors are ready to help you plan your holiday in the Hebrides. We can assist you with planning your itinerary, assisting with finding accommodation, planning using public transport, alongside many other ways to enhance your experience. We can also do this in advance of your trip, so do email us in advance too. In our shop we offer a range of gifts, books, maps & souvenirs and under our ShopLocal banner, some fantastic wares from local artisans.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles116 reviews
Excellent
81
Very good
18
Average
7
Poor
5
Terrible
5

Alasdair C
Newcastle upon Tyne, UK40 contributions
5.0 of 5 bubbles
Aug 2023
Absolutely fantastic information and advice from the very helpful Hannah and Beverley in the Tourist Info Centre. They could not have been more helpful in understanding what we wanted to do and suggesting a huge range of options with infectious enthusiasm -
Written 27 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience with your fellow travellers - and of course me as I'm grinning ear to ear reading this! We're extremely lucky to have a team who are so passionate about helping visitors get the most out of the islands they love. I'm glad they were able to help you find the best ways to make the most of your visit. Kind regards, Ranald Gilbert, Area Manager
Written 29 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ken Weir
2 contributions
5.0 of 5 bubbles
Jul 2023 • Couples
The staff here are absolutely amazing! Firstly, before we arrived Jess sent me a wonderful e-mail that fully answered my questions and also went above and beyond what I originally asked for by providing a range of extremely helpful information. When we got to the island we went straight to Visit Scotland and met with Beverly who was a huge resource of clear and easy to follow information (as were the other staff), this was especially helpful. Due to their help we were able to accomplish much more than we thought we would be able to on our (family history) trip to Lewis and Harris. All the staff there are a real credit to Visit Scotland..
Written 7 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What an absolutely wonderful review to read! I'd particularly like to thank you for taking the time to name check both Jess and Bev as it's lovely to be able to share with them just how impactful their help has been throughout the process of your trip to Lewis and Harris. I hope that you had a truly special trip and left with some fantastic memories to go with your family connection to the islands. Kind regards, Ranald Gilbert, Area Manager
Written 29 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

John M
2 contributions
5.0 of 5 bubbles
Jun 2023 • Couples
We were very well looked after by the staff at this tourist information centre. Their advice was very sound and allowed us to have a fabulous couple of days at short notice. very highly recommended.
Written 27 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi John, Thanks for taking the time to leave a review - and of course I'm delighted to hear the team were able to help yopu make the most of your trip! Kind regards, Ranald Gilbert, Area Manager
Written 29 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rob Stepney
3 contributions
1.0 of 5 bubbles
May 2023
Fresh off the 1pm ferry from Ullapool to Stornoway on 9th May, I went to VisitScotland’s i-Centre and asked for help in finding a bed for the night “in a modest hotel or a pub with rooms”. Prefaced by the warning that accommodation was likely to be expensive, the staff suggested three hotels, each charging £220-230. When I asked for something cheaper, I was recommended a bed in the hostel at £23.

Believing that a complete absence of mid-price rooms was unlikely, especially mid-week and at the start of the season, I went to look for myself. Not two hundred yards from the tourist information office, the County Hotel had no problem offering me B&B for £110, which I happily accepted (and enjoyed a comfortable stay, with friendly staff).

Later, I enquired at The Crown, also just around the corner from the tourist office. They could have offered me a room for £90-130.

When I visit a tourist information office, I expect help based on sound local knowledge. This was spectacularly unavailable in Stornoway. In fact, the advice I was given on room prices was completely misleading. I suspect some VisitScotland directive is at the root of it.

Despite the shaky start, my stay on Lewis was great. Bespoke Cycles hired me a bike and gave good advice on how to cycle to the awesome standing stones at Callanish. And Stornoway’s Museum of Island Life is well worth visiting and has an extraordinary near-360 degree, immersive audio-visual display of land, sky and seascapes.
Written 11 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Many thanks for taking the time to share your feedback both here and indeed whilst you were in Stornoway by popping back in to tell the team of your experience. We strive to support both visitors and businesses to the best of our ability, and I’m very sorry that on this occasion you felt let down by the service on offer. I know in speaking to the team after your on-site feedback that they were able to highlight some of the key information relating to how we are able to support those businesses that choose to register for free with us as well as the wider economy and community, but I’d be happy to discuss in more detail if you wanted to take up their offer of contacting me directly. Ultimately though I’m delighted that you were able to find accommodation that suited your needs and indeed had a great time on Lewis. It is however extremely useful to take this opportunity to highlight that for anyone who is wishing to make the most of their time in the Outer Hebrides, we would always recommend looking to book accommodation (and transport) as far in advance as your circumstances permit. As you say demand and availability fluctuate throughout the year – although as with the weather where that’s also the case, it’s always best to be prepared before you set off! Thanks again for sharing your experience with us and your fellow travellers, Kind regards, Ranald Gilbert, Area Manager
Written 25 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lisa R
Puerto Rico1 contribution
5.0 of 5 bubbles
Aug 2022
I made reservations in advance for everything except the ferry to Skye. Big mistake in August!! We went directly to the information center from the ferry from Uig. Beverly and Jessica were the BEST!! Beverly literally pulled out a huge ferry schedule and found some alternate ferry routes in order to get us to the Isle of Skye. She went WAY above and beyond to help my daughter and me on our trip in August. We were able to tour Lewis and Harris and then the Isle off Skye in time to go to Edinburgh for the Military Tattoo. Beverly saved our trip! Also the nicest people you'll ever meet! Thank you!
Written 17 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Lisa, I'm delighted but not surprised to hear that Beverly and Jessica went the extra mile to ensure you managed to complete your islands tour and make it to Edinburgh for the Tattoo. We are extremely fortunate to have such a passionate and talented team in Stornoway, so thank you for sharing your feedback with us and of course your fellow travellers. I hope you had an amazing time touring around the country, and of course trhat we'll welcome you back again in the future! Kind regards, Ranald Gilbert, Area Manager
Written 25 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Robert W
Corvallis, OR306 contributions
5.0 of 5 bubbles
Jul 2022
Incredibly helpful staff with a pleasant attitude. This is the place to go to obtain additional information about the area around Harris and Lewis.
Written 10 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the feedback Robert - I hope you enjoyed your time on the islands. Kind regards, Ranald Gilbert, Area Manager
Written 6 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amy Ann
World2 contributions
5.0 of 5 bubbles
Aug 2022 • Friends
First place you need to go to when you get to the island, has all the information about where you need to go and visit and great local knowledge. Very friendly staff, brilliant at answering any questions.
Written 4 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm glad the team were able to provide the knowledge and answers you need - thanks for the review! Kind regards, Ranald Gilbert, Area Manager
Written 6 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Campbell B
20 contributions
5.0 of 5 bubbles
Jul 2022 • Couples
Excellent staff that sorted out a timetable for us to tour Lewis by bus taking in the places we wanted to see. Very informative, knowledgable, helpful and friendly. Well worth visiting.
Written 24 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Campbell, Delighted that the team were able to get you to the places you wanted to see by bus - I hope you had a truly memorable time on Lewis and hope we'll welcome you back again in the future. Kind regards, Ranald Gilbert, Area Manager
Written 6 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tony M
57 contributions
5.0 of 5 bubbles
Jul 2022
very well informed staff and very helpful ! Nothing was to much trouble and would highly recommend asking for any info required!
Written 21 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don't really have anything to add other than thank you for sharing your experience Chris! Kind regards, Ranald Gilbert, Area Manager
Written 6 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pyjamas1
Rochdale, UK153 contributions
5.0 of 5 bubbles
May 2022
Called in to gain information of the area. The staff were very knowledgeable and helpful. Plenty of leaflets etc and advice given.
Written 1 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the review and I hope all the advice helped you have a great trip! Kind regards, Ranald Gilbert, Area Manager
Written 6 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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STORNOWAY ICENTRE: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Stornoway iCentre

VisitScotland Stornoway iCentre is open:
  • Mon - Sat 09:30 - 17:00


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