Tobermory Distillery

Tobermory Distillery: Address, Phone Number, Tobermory Distillery Reviews: 4.5/5

Tobermory Distillery
4.5
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Leffl
Spofforth12 contributions
Belittling
Jun 2021 • Couples
We really like Tobermory and we really like Tobermory whisky but the guy who was directing proceedings after we'd queued to get in yesterday (14th June) was really far, far too OTT and in your face. He immediately set on my husband, didn't care what we had gone in for and just tried to push his own agenda and get you OUT as fast as possible having relieved you of your cash to get the next people in. Furthermore, everything was aimed purely at my husband. l was a mere spare part apparently.

We visited Mull a few years ago when the distillery was closed during the winter so when our boat trip unexpectedly diverted to Tobermory, we were looking forward to popping in to the Visitor Centre to buy a bottle and maybe one or two little souvenirs. We knew what we wanted too. But blimey, this guy is a piece of work and is enough to put us off ever bothering to visit again. I have never written a poor review about anything but this guy has driven me to it, so well done Mr whoever you are.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi there, We are very sorry to read about your experience with us yesterday at the distillery. We have been delighted to see so many visitors making their way back to the island and Tobermory. We share your disappointment that we did not meet and exceed your excited anticipation of a wee surprise visit to the distillery, a missed opportunity on our part, for which again our apologies. As a team we love nothing more than spending time with customers, talking about our whisky and gin and allowing visitors time to talk all things Mull while on their holidays. We are not sure what has happened in this particular instance with yourself, please be assured we will discuss collectively and look to address where we have gone wrong. We would like the opportunity to discuss further to help us improve and would appreciate the chance to make amends and welcome you back to the distillery. Peter Tobermory Distillery
Written 15 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Steve P
8 contributions
A rip off
Jun 2021
We booked a Gin tasting experience for £26 per person. Because of their paranoia about covid the young woman who conducted the experience, or more correctly didn't conduct the experience, rushed through a verbal description of the two gins we were supposed to be tasting and after telling us she couldn't comment upon the different tastes as she didn't drink alcohol then left the room and left us to our own devices. Really poor experience topped off with being told when I tried to purchase £150 worth of gins and whiskies that they wouldn't take cash. If you are that paranoid about covid don't offer the experience.
Don't waste your money on this Non-experience!
Written 14 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi there, We are very sorry to read about your experience with us at the distillery. We have dropped you a wee note to follow up personally. We are disappointed that your experience with us is not what you or we would have expected. In relation to our pandemic protocols our primary objectives are to ensure the safety of you, our visitor and team members are always adhered to through this challenging period for everyone. It is not our intention to come across as stringent, simply we are following the advice of our business and Government to ensure the welcome to our island and the distillery is the warmest and safest it can be for everyone. We do take on board your comments here and will review internally and discuss as a team. The situation with the pandemic is ever changing and complex, however as we can all appreciate, safety for all concerned will remain the key priority. We hope to be able to speak to you and welcome you back to the distillery again. Kind regards Peter Semple Tobermory Distillery
Written 15 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GRAHAM C
Dunton Green, UK694 contributions
Just pop in for looksee and buy a wee dram or even a gin.
Jun 2021
Didn't have time for the either the whisky or gin tasting tours but customers inside the shop waxed lyrical about them. I was there to buy a nice couple of off the beaten track whiskies. The assistant was both informative, not pushy and listened to what I and another customer wanted and gave us suitable tasters from smooth to peaty. It obviously worked because I left £136 worse off but with a lovely warm feeling in my belly and with two very nice bottles to remind me of this great little distillery. Luvly jubbly.
Written 10 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Danyal E
London, UK1 contribution
Great tour and tasting!
Jun 2021 • Couples
Great tour with Olivier, well worth visiting mull for! Great whisky tasting and great stories about the origins of the distillery.
Written 8 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

busymum001
Birmingham, UK62 contributions
Gin Tasting Experience
May 2021
The 30 minute gin tasting experience was slightly disappointing. We had hoped to discover some gins we really liked. Instead we were somewhat bamboozled with a fast-paced information delivery. A more structured step by step tasting would have been preferable rather than delivering all the information in one go and then leaving us to taste on our own.
Written 29 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Stuart M
Glenrothes, UK246 contributions
A must do when in Mull!
May 2021 • Couples
Cracking afternoon at Tobermory distillery! A great tasting with Lauren to kick us off, who was very friendly, made us feel comfortable and very helpful. We then had a great experience with Olivier, tasting drams from casks in warehouse 1, which is catered to our taste.

Was a very good pace, no question was too many and just generally very relaxed and helpful. It also helps a lot that the whisky is fantastic. Would highly recommend both tasting options, but something for everyone. My wife can take or leave whisky, but very much enjoyed it and would also recommend.
Written 24 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Richard Mangham
United Kingdom2 contributions
Overpriced
May 2021 • Couples
Shop is vastly overpriced , just bought a bottle of Ledaig 10 yr old for £33.95 from Amazon rather than the £46 they’re asking in the distillery shop. No visits so only rating the shop pricing.
Written 19 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Colin C
London, UK15 contributions
Warehouse Experience - Well worth it!
Sep 2020
During Covid we were pleased that Tobermory distillery were accepting visitors and the Warehouse experience exceeded our expectations.

The beauty of these experiences is the insight into the history, processes and stories around the distillery itself and second perhaps the tasting. Neither disappointed. Three samples of cask strength, drawn from a cask on view. Beautiful Whisky and the inevitable chance to buy a bottle of single cask you have just tasted. :-)

Very friendly and knowledgeable team who helped to make a great experience better.

Thoroughly recommend it.
Written 2 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Kirsty_1990xo
Aberdeen, UK35 contributions
Whiskey tasting.
Sep 2020 • Couples
Fabulous time with Alistair and his colleagues tasting whiskeys. We were unable to get a tour due to the pandemic but that didn't matter we had a lovely time very chilled informative and relaxed I would recommend to anyone visiting the island. We booked in advance online which was very easy to do and you receive a £5 per person off any purchases you make in the gift shop ☺️
Written 29 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Adamjackquackquack
3 contributions
Brilliant and personal tasting tour!
Sep 2020 • Friends
Well impressed, although touring the distillery is still not possible, today we did the cask tasting experience. Our host Emma was fantastic, she knew her stuff and talked us through each of the whiskies we tried with good knowledge, and pretty much answered every obscure question we could think off. We we’re given generous measures of the whiskies and I think our ‘tour’ ran well over the allotted time, for which we felt very special and well serviced customers - thank you Emma!

A point to note: BOOK ONLINE. We did, but there were others in the queue for the visitor centre that had just turned up and unfortunately for them got turned away, as it’s clear some prep is required for these tastings.
Written 25 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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