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Nova

Beach Road West, Prestatyn LL19 7EY, Wales
+44 1824 712323
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Review Highlights
Treat for the kids

We wanted to treat the kids to an afternoon out but it was raining. So we opted for an indoor play... read more

Reviewed yesterday
debbiecolwynbay
,
Colwyn Bay, United Kingdom
staff are very rude!!

I first visited here last week to take my kids to the play area. when i arrived there was a very... read more

Reviewed 2 days ago
gem08xx
,
North Wales, United Kingdom
via mobile
Read all 161 reviews
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The £4.4 million redevelopment of the facilities into a brand new attraction see the creation of a new entrance and reception area, a 60 station fitness suite, new café and restaurant, two new retail units, a three storey soft play structure with unique pieces of play equipment, multipurpose studios that can host events and functions and refurbishment of toilets and changing areas throughout the complex. The scheme has also been extended to include the complete refurbishment of the public toilet block together with improvements to the promenade area. The 25 metre swimming pool and small splash pool have been retained.
  • Excellent48%
  • Very good22%
  • Average14%
  • Poor10%
  • Terrible6%
Travellers talk about
“swimming pool” (17 reviews)
“play area” (29 reviews)
“soft play” (11 reviews)
Closed Now
Hours
Hours Today: 06:30 - 21:30
LOCATION
Beach Road West, Prestatyn LL19 7EY, Wales
CONTACT
Website
+44 1824 712323
Write a ReviewReviews (161)
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All reviews
"swimming pool"
in 17 reviews
"play area"
in 29 reviews
"soft play"
in 11 reviews
"tasty food"
in 3 reviews
"beans"
in 3 reviews
"outside seating"
in 3 reviews
"in your face"
in 2 reviews
"scampi and chips"
in 2 reviews
"staff were attentive"
in 2 reviews
"older children"
in 3 reviews
"whilst on holiday"
in 3 reviews
"few hours"
in 4 reviews
"rainy day"
in 5 reviews
"other customers"
in 2 reviews
"overlooking the sea"
in 2 reviews
"sea front"
in 3 reviews
"at reasonable prices"
in 3 reviews
Filter

1 - 10 of 161 reviews

Reviewed yesterday

We wanted to treat the kids to an afternoon out but it was raining. So we opted for an indoor play area with a coffee bar and snacks. The kids ages 4 and 9 loved it as did we. It was safe for the kids...More

Thank debbiecolwynbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago via mobile

I first visited here last week to take my kids to the play area. when i arrived there was a very long queue which i had waited in for 20 mins. finally got to the front to be told that was the reception and i...More

Thank gem08xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

We had lunch their with 5 adults and 2 children. Reasonable menu and friendly/helpful staff Certainly everyone's appetite was met which with an age range of 8 to 89 was good. Plus the prices were good as well

Thank Smudger160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 16 July 2018

We enjoy walking to Nova and enjoy a drink overlooking the Beach. The place is spotless and the staff friendly. Unfortunately they don't employ enough staff to cope with a lot of customers. We went on a Sunday when the weather was hot. Very very...More

Thank 822suereay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2018 via mobile

We went to use the soft play when the weather wasn't brill. Soft play was cheap with plenty if play time and the place was lovely and clean. Staff were very welcoming and friendly. Would return and recomend. Kids had great fun!

2  Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

I must admit, I was somewhat surprised by some reviews. We visited the Nova twice over the Easter break and thought both the service and facilities to be excellent. The pool was spacious and warm, and the communal changing area was more than adequate. Our...More

Thank Malcolm B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Two adults and a 1 y/o. We went on a Tuesday in the Easter holidays at the morning public swim session. The changing rooms weren't very clean to start off, but never mind. We then went to go in the children's pool with having a...More

Thank Mcjoh13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

Disgusted today we were a family of 7 ordered food sat down eating to be approached by member of staff ,said the tables were reserved tables had no reserve signs on and were messy after we cleaned it ,asked to be cleaned !!if we knew...More

Thank 126hayleyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaPrestatyn, Manager at Nova, responded to this reviewResponded 9 February 2018

We are sorry to hear you had a poor experience at Nova Prestatyn. Please message us on nova@denbighshire.gov.uk with full details of your visit and we will respond to you directly

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

Staffed mainly by 16 year olds who were perfectly pleasant but were unsure couldn't cope with the crowds and had poor leadership. There were flies all over one of the windows, the menu's were stained and smeared with god alone knows what and used crockery...More

2  Thank Norah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

The kids adventure playarea is a perfect place to take the little ones on a rainy day. Plenty of room for adults to sit, grab a coffee and a bite to eat whilst the children tire themselves out 😊

Thank danielwilliams087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Jason H
6 August 2018|
Answer
Response from NovaPrestatyn | Property representative |
Hi Jason, We have an indoor children's play area that has slides. The swimming pool does not have any slides. Please give us a call on 01824 712323 for further information. Thanks
0
Votes
Alishalea
16 February 2018|
Answer
Response from NovaPrestatyn | Property representative |
Hi Alishalea we allow toys designed for swimming pools to aid learning to swim. We do not allow beach balls or other inflatable toys. If you need any further assistance please call 01824 712323. Thanks
1
Vote