On the Water
1–2 hours
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Moonraker Dolphin Swims
Moonraker Dolphin Swims
Moonraker Dolphin Swims
4.3
Swim with DolphinsBoat ToursPrivate ToursDolphin & Whale WatchingNature & Wildlife Tours
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
Full view
About
Moonraker Dolphin Swims is Australia’s most awarded Eco Adventure Company, specialising in Dolphin and Seal swimming and sightseeing adventures for over 30 years on the picturesque Mornington Peninsula. Join a 3 hour snorkel adventure with resident Bottlenose Dolphins, swim alongside cheeky Australian Fur Seals, explore underwater marine parks filled with colorful fish and join the search for weedy sea dragons. Or relax onboard as a sightseeing guest. All cruises offer you a dolphin guarantee - If you don't see dolphins on your tour, you can come back for free!
Sorrento, Victoria, Australia
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Sightseeing Cruises
3 hours
Free cancellation
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On the Water
2 hours
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Swim with Dolphins
3 hours
Free cancellation
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£105
per adult
Audio Guides
1–2 hours
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4.3
313 reviews
Excellent
209
Very good
53
Average
16
Poor
11
Terrible
24
Daniel B
Gold Coast, Australia36 contributions
Jan 2020 • Family
What an amazing experience this was. We booked a three hour swimming with dolphins tour and we got way more than expected. We saw dolphins and we got to swim with seals also and a lot longer than three hours. The crew was incredible to be around, they had such amazing knowledge and you could feel their passion and love for the job. I would advise this to anyone who loves animals or the ocean I will be doing this again at some point as I had such an amazing time
Written 30 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
a t
Burwood East, Australia458 contributions
Jan 2015 • Solo
I drove down to Sorrento on 7 Jan 2015. I parked on the left of the jetty, along the beach, probably around 8:15am. Weekday and despite being a school holiday, there was plenty of parking. The parking meters are gone though, with options to go buy tickets from the jetty or use an online app (I used this and I think I paid using Paypal).
There are toilets to the right of the jetty, if you follow the footpath, maybe 30 metres away.
Ferry staff were able to direct me to the correct side of the jetty (left hand side, go to the end) and there was a Moonraker vehicle and trailer waiting along with other people waiting to join the tour.
I was going to swim. I didn't realize there were 3 things to get before going on board including the wet suit, the flippers AND the mask. Being short sighted, I'd been advised, yes, there are _complimentary_ optical masks. But I think there are only 2. I was later given one which was 0.5, as the stronger one had already gone out. If I went back, I'd let them know in advance that I need the stronger one and make sure I borrowed it before I got on the boat.
Staff were friendly and knew what they were doing when sizing people for wet suits and flippers.
On the boat there are 2 small toilet/shower cubicles and you can also rent items from downstairs (towels, Go Pro camera etc) as well as buying snacks and drinks. I would recommend putting on the swimsuit before heading down to Sorrento and wearing it under regular clothing.
Again, staff on the boat were professional, patient and friendly.
If you want to rent a Go Pro:
- practice with it on the boat, so you can tell if it is taking photos/video etc
- if you can, bring your own microSD card with large capacity. Rental includes the purchase of a 2GB which ... if you do video, will fill it up before the day is over. (Then queue up and ask them if they can put your card into the GoPro)
The way this trip is structured they will:
- first try to find the dolphins and give everyone the chance for an experience with them
- next, take you to a spot where the seals like to rest, so you can have an experiene with them
- IF there is time, take you to the Marine Park to encounter other marine life
On my day, we had many people and time was focussed on people getting to have an experience with the dolphins :) (I did get to see one swimming up to me) but we ran out of time for seeing the Marine Park.
I found it was good having some cash in a zip lock as although I brought my own waterproof case and camera, water got in and fried my camera ... but I had money on hand to rent a Go Pro. (I am starting to suspect I was in a rush and it was my own fault for not closing the case properly, but I will get my case tested)
The snorkelling instruction was great, though if you can practice with a mask before hand, it's probably a good idea.
I went on a day forecast for little wind which was great. No problems fighting waves etc.
The day I went was also warm after a hot day ... water temperature was fine. Visibility was excellent.
I really enjoyed this trip and ... if they had one that just went to the Marine Park I'd be very interested. :) (If they need someone to try out a swimming trip just to the Marine Park ... I could help out too ;)
Thank you to the crew and captain :)
There are toilets to the right of the jetty, if you follow the footpath, maybe 30 metres away.
Ferry staff were able to direct me to the correct side of the jetty (left hand side, go to the end) and there was a Moonraker vehicle and trailer waiting along with other people waiting to join the tour.
I was going to swim. I didn't realize there were 3 things to get before going on board including the wet suit, the flippers AND the mask. Being short sighted, I'd been advised, yes, there are _complimentary_ optical masks. But I think there are only 2. I was later given one which was 0.5, as the stronger one had already gone out. If I went back, I'd let them know in advance that I need the stronger one and make sure I borrowed it before I got on the boat.
Staff were friendly and knew what they were doing when sizing people for wet suits and flippers.
On the boat there are 2 small toilet/shower cubicles and you can also rent items from downstairs (towels, Go Pro camera etc) as well as buying snacks and drinks. I would recommend putting on the swimsuit before heading down to Sorrento and wearing it under regular clothing.
Again, staff on the boat were professional, patient and friendly.
If you want to rent a Go Pro:
- practice with it on the boat, so you can tell if it is taking photos/video etc
- if you can, bring your own microSD card with large capacity. Rental includes the purchase of a 2GB which ... if you do video, will fill it up before the day is over. (Then queue up and ask them if they can put your card into the GoPro)
The way this trip is structured they will:
- first try to find the dolphins and give everyone the chance for an experience with them
- next, take you to a spot where the seals like to rest, so you can have an experiene with them
- IF there is time, take you to the Marine Park to encounter other marine life
On my day, we had many people and time was focussed on people getting to have an experience with the dolphins :) (I did get to see one swimming up to me) but we ran out of time for seeing the Marine Park.
I found it was good having some cash in a zip lock as although I brought my own waterproof case and camera, water got in and fried my camera ... but I had money on hand to rent a Go Pro. (I am starting to suspect I was in a rush and it was my own fault for not closing the case properly, but I will get my case tested)
The snorkelling instruction was great, though if you can practice with a mask before hand, it's probably a good idea.
I went on a day forecast for little wind which was great. No problems fighting waves etc.
The day I went was also warm after a hot day ... water temperature was fine. Visibility was excellent.
I really enjoyed this trip and ... if they had one that just went to the Marine Park I'd be very interested. :) (If they need someone to try out a swimming trip just to the Marine Park ... I could help out too ;)
Thank you to the crew and captain :)
Written 18 January 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
awpt
Melbourne, Australia1 contribution
Dec 2014 • Family
what an amazing experience, not only did we get to swim really close to the playful dolphins, we also got to swim with the hilarious seals and the beautiful protected marine life. I highly recommend this tour!
Written 5 January 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wanderfie
Singapore, Singapore64 contributions
Apr 2014 • Solo
Watch out before you book the tour!
I booked the tour and paid by my credit card. I received my confirmation email stated the amount I paid.
Came back home and check my credit card only to realize they charged me $224aud instead of $155.54 as stated in the invoice.
I emailed them, and here's the reply:
" Thank you for your email.
The charge on your credit card is for the activities your booked with our company:
1 Adult Day Tour from Melbourne $199.00
1 under water camera $25.00
The prices your have quoted in your email are for a child however the $115.00 is for children who meet the boat in Sorrento and not use our bus from Melbourne.
If you have any questions please don’t hesitate to contact us.
Kind Regards
Torie Mackinnon "
*THE PRICES QUOTED IN YOUR EMAIL ARE FOR A CHILD!!
Please see my invoice it stated clearly it's for ADULT SWIMMER! And I was not told that I have to pay more for transport.
Moonraker better refund me my money, because that's not the amount that I was signed up for.
I booked the tour and paid by my credit card. I received my confirmation email stated the amount I paid.
Came back home and check my credit card only to realize they charged me $224aud instead of $155.54 as stated in the invoice.
I emailed them, and here's the reply:
" Thank you for your email.
The charge on your credit card is for the activities your booked with our company:
1 Adult Day Tour from Melbourne $199.00
1 under water camera $25.00
The prices your have quoted in your email are for a child however the $115.00 is for children who meet the boat in Sorrento and not use our bus from Melbourne.
If you have any questions please don’t hesitate to contact us.
Kind Regards
Torie Mackinnon "
*THE PRICES QUOTED IN YOUR EMAIL ARE FOR A CHILD!!
Please see my invoice it stated clearly it's for ADULT SWIMMER! And I was not told that I have to pay more for transport.
Moonraker better refund me my money, because that's not the amount that I was signed up for.
Written 25 April 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review of our company.
When you booked your tour on-line you selected the afternoon 1:00pm, 3 hour Seal and Dolphin Swim tour departing from Sorrento Pier, along with an underwater camera, totalling $155.54 (3 hour dolphin swim $129.00, underwater camera $25.00 and a credit card surcharge of $1.54)
However you arrived at 7:15am at Bunyip Tours office in Melbourne and took a full day tour (visiting the Mornington Peninsula, Point Nepean National Park, Dolphin Swim and lunch)
This was not the tour you booked and paid for, we accommodated you on this tour and only charged you the additional bus transfer fee that we had to pay Bunyip Tours an additional $70.00.
All of this information is very clear on our booking system and also very clear on the confirmation you have attached with this review. Our booking system translates into 19 different languages ensuring we can avoid confusion when booking.
We explained this to you via email and also on Facebook when you contacted us.
Written 13 January 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ATravelBug56
Melbourne10 contributions
Oct 2011
Their swim suits are of very low quality & very thin - it was absolutely freezing & my daughter was sick for weeks following the trip. Apart from the suits being soggy & dirty when given to us (they soak the suits in Listerine mouth wash prior), we did not see any dolphins.
We swam 'close to' the seals. However if you are not a strong swimmer I advise that you do not go. There are 1 or 2 guides in the water, with around 30 people in with them. If at any point you struggle with the strong currents, you most likely will not be helped as the guides will be with the other people.
During the snorkelling part, we did not see anything apart from a Jellyfish.
The food available included (you have to purchase, despite it describes lunch as being provided): 2-min noodles. The only food provided is limited biscuits & watermelon.
Not worth the cost, saw more excitement at the Aquarium
We swam 'close to' the seals. However if you are not a strong swimmer I advise that you do not go. There are 1 or 2 guides in the water, with around 30 people in with them. If at any point you struggle with the strong currents, you most likely will not be helped as the guides will be with the other people.
During the snorkelling part, we did not see anything apart from a Jellyfish.
The food available included (you have to purchase, despite it describes lunch as being provided): 2-min noodles. The only food provided is limited biscuits & watermelon.
Not worth the cost, saw more excitement at the Aquarium
Written 8 October 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moonraker Dolphin Swims have an extensive inventory wetsuits to ensure guests are provided with disinfected and dry wetsuits, in addition to this we carry spare wetsuits onboard the tours to swap in case of incorrect sizing or a guest is not happy with the wetsuit the wave been provided with.
We offer all our guests the choice of a 5mm spring suits under a steamer, for core body heat retention at the time of the year or a full length steamer.
All our snorkeling equipment is purchased in accordance with the Adventure activity standards of Victoria, and all our wetsuits are washed in specific wetsuit disinfectant and our snorkel mouth pieces are disinfected in Listerine.
All our guides are qualified and trained to assist guests both in and out of the water, and operate on a 10:1 ratio (10 guests to every instructor/guide) Prior to entering the water at any of the snorkel sights a verbal briefing is conducted explaining the best places to see the marine life and the expected tide and wind effects whilst in the water, our guides are always in the water and wear visible red vests so easy to spot if needed they are willing and able to assist guests at all times.
Our café is stocked with a range of foods to cater to everyone’s requirements we offer: wraps, sandwiches, snack foods, soups, noodles and confectionary, some items are included in your ticket and others are available for purchase, however morning or afternoon tea was included in your ticket.
Our website offers a specific section outlining all the pre tour information, covering water temperature, weather forecasts, provided equipment, on board facilities and café items to name a few.
Written 20 January 2012
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adélaïde Narcy
Berlin, Germany15 contributions
Apr 2015 • Friends
So basically when you pay $130 to see dolphins, you expect to see some... which was not the case.
Fair enough, we could approach fur seals and when the crew figured out we would never be able to see dolphins, we tried to find some sea dragons. Well, one sea dragon for... +24 people?
When you arrive, the crew asks you to write your swimming level (mine was weak - I know how to swim but have asthma - I asked the crew before stepping on the boat and the man giving the suits told me to put weak). Added to the cold temperature of the water, I had asthma while in the water, tried to reach one member of the crew with water wings, and just had the impression I was pissing him off (not even asking how I felt by the way).
In addition, the suits were dirty, had holes in them and were not the right size (and you cannot change them since the crew gives them to you two minutes before stepping on the boat...). Maybe you could have spare suits on the boat for people who are unfortunately unlucky with their suits?
On your website, it also says the tour goes to Popes Eye, "for a look at the Australasian Gannets and snorkel with the vast array of colourful fish". Oh really?
"Small group guided snorkel tours are offered and lead by marine biologists, or you may wish to explore the park at your own pace". I'm still trying to figure out when we did that?
Let's also point the fact it was a very cold day, we were waiting in our wet suits for the dolphins to show up, we were told several times to sit and wait just next to the water in the cold but never got to see the dolphins (fine, it can happen) and then when we want to take a hot shower, surprise! No more hot water and maybe 5 people had had a shower (including the crew who was apparently feeling colder than the clients and in the urge of taking a hot shower while waiting for the dolphins...).
Cherry on the cake, we were offered ONE biscuit while waiting.
Oh, and despite the fact we didn't see any dolphins, no one asked if we wanted a discount for next time.
Fair enough, we could approach fur seals and when the crew figured out we would never be able to see dolphins, we tried to find some sea dragons. Well, one sea dragon for... +24 people?
When you arrive, the crew asks you to write your swimming level (mine was weak - I know how to swim but have asthma - I asked the crew before stepping on the boat and the man giving the suits told me to put weak). Added to the cold temperature of the water, I had asthma while in the water, tried to reach one member of the crew with water wings, and just had the impression I was pissing him off (not even asking how I felt by the way).
In addition, the suits were dirty, had holes in them and were not the right size (and you cannot change them since the crew gives them to you two minutes before stepping on the boat...). Maybe you could have spare suits on the boat for people who are unfortunately unlucky with their suits?
On your website, it also says the tour goes to Popes Eye, "for a look at the Australasian Gannets and snorkel with the vast array of colourful fish". Oh really?
"Small group guided snorkel tours are offered and lead by marine biologists, or you may wish to explore the park at your own pace". I'm still trying to figure out when we did that?
Let's also point the fact it was a very cold day, we were waiting in our wet suits for the dolphins to show up, we were told several times to sit and wait just next to the water in the cold but never got to see the dolphins (fine, it can happen) and then when we want to take a hot shower, surprise! No more hot water and maybe 5 people had had a shower (including the crew who was apparently feeling colder than the clients and in the urge of taking a hot shower while waiting for the dolphins...).
Cherry on the cake, we were offered ONE biscuit while waiting.
Oh, and despite the fact we didn't see any dolphins, no one asked if we wanted a discount for next time.
Written 13 April 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Adelaide,
Thank you for your review, I sincerely apologise your tour turned out this way and caused you disappointment. I have read over your review and understand that some of the point you have made should not have occurred.
We understand that swimming with Seals and Dolphin is usually a once in a lifetime experience, and although the seals live freely on a platform they are always easy to find. However the dolphins we can not guarantee, so previously we offered a 50% discount if you don't see the dolphins but for this season on wards we offer a free of charge return cruise, this is because we understand it is an expensive activity and sometimes the dolphins can not be located - because they are wild and free roaming. In April when you traveled you would have been offered a 50% off discount the card as these were distributed at the cafe, I am sorry you did not collect one as this is something that is announced over the PA system to hopefully prevent people leaving without the opportunity to take one.
In addition to your comments, we removed Popes Eye Marine Park out of our tour program as this area is becoming far to populated with Dive Tour boats, Snorkel Tours boats, Dolphin Swim tours and recreational boats all using this one area, so we offer a snorkel with the Sea Dragons because we can guarantee we will be the only tour boat at that location, providing you with the opportunity to explore the area at your own pace and not be snorkeling with 100's of people.
We now offer both winter 7mm wet-suits and summer 3mm wet-suits so on cold days guests can choose between the two, we previously only offered the 3mm wet-suit with a thermal hooded vest if guests we feeling cold. The snorkel boat has 3 showers so taking a hot shower should not have been a problem for you and we have a continual flow of hot water.
I really hope we can assist you to gain a positive outcome as we do not want any of our guests to leave unhappy. This is a once in a lifetime experience and we would really love the opportunity to provide you with the awesome experience it truly is.
Written 1 September 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TandyMacDuck
4 contributions
Nov 2011 • Couples
We both left the boat very disappointed.
To start, we saw no dolphins on the 'swimming with dolphins tour'.
While I appreciate they cannot control nature... they can certainly control the way they treat customers.
We feel the wetsuits were not suitable for the cold weather... everyone on the boat was miserable and freezing cold. 3mm suits are not suitable for water that cold, plus the suits offered were not properly fitted so were not offering the proper level of warmth anyway.
My girlfriend was given a male medium suit and told a smaller one would not fit. She typically wears a male small or a female small/medium suit. We dive in the uk often so are certainly not afraid of cold water, as long as we are properly prepared. We should have been offered warmer suits and hoodies at a minimum! Clearly from the number of people who chose not to return to water (and number of crying children) we were not only people to feel this way. Having the guy from moonraker parade around in his hoodie plus an additional layer certainly didn't help!!!!
The company responded by saying additional layers were available on the boat to anyone that wanted them... but we weren't told about that.
Swimming by the man made stone structure was simply not worth getting wet for.
To add insult to injury - they then offered a discount on the NEXT tour we go on. Not only is this pointless for tourists who have driven to Sorrento especially just for the day, it's incredibly cheeky. To try to get MORE money out of the customers you have just disappointed. Some sort of refund is clearly the only option. Infuriating.
What a waste of a day of our holiday.
To start, we saw no dolphins on the 'swimming with dolphins tour'.
While I appreciate they cannot control nature... they can certainly control the way they treat customers.
We feel the wetsuits were not suitable for the cold weather... everyone on the boat was miserable and freezing cold. 3mm suits are not suitable for water that cold, plus the suits offered were not properly fitted so were not offering the proper level of warmth anyway.
My girlfriend was given a male medium suit and told a smaller one would not fit. She typically wears a male small or a female small/medium suit. We dive in the uk often so are certainly not afraid of cold water, as long as we are properly prepared. We should have been offered warmer suits and hoodies at a minimum! Clearly from the number of people who chose not to return to water (and number of crying children) we were not only people to feel this way. Having the guy from moonraker parade around in his hoodie plus an additional layer certainly didn't help!!!!
The company responded by saying additional layers were available on the boat to anyone that wanted them... but we weren't told about that.
Swimming by the man made stone structure was simply not worth getting wet for.
To add insult to injury - they then offered a discount on the NEXT tour we go on. Not only is this pointless for tourists who have driven to Sorrento especially just for the day, it's incredibly cheeky. To try to get MORE money out of the customers you have just disappointed. Some sort of refund is clearly the only option. Infuriating.
What a waste of a day of our holiday.
Written 9 November 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moonraker Dolphin Swims have an extensive inventory wetsuits an always carry spare wetsuits onboard the tours to swap in case of incorrect sizing. We also offer guests the choice of a 5mm spring suits under a steamer, for core body heat retention or the chance to wear two steamer suits, as we appreciate the beginning of our season the water and wind temperatures are quite low.
At that particular time of year some of our staff choose to wear hoodies. They're the first in the water and the last out and operate multiple tours per day, so spend more time in the water than any of our guests. They also supply their own equipment. All our tour equipment is supplied in accordance with the Victorian Adventure Activity Standards.
Our flagship vessel ‘Moonraker’ the vessel you were travelling on, does offer hot showers and has showers located in the bathrooms on the lower deck and one on the swim platform, these are identified in the initial safety briefing. Our company is the only company to offer on board hot showers, as we believe this is an added comfort at the start of the season when water temperatures are on the cooler side, the vessel also have inside seating and a café which serves complementary hot drinks at any time throughout the tour.
On your particular tour we snorkelled at Popes Eye and Chinaman’s Hat and searched extensively (more than 32kms) for dolphins throughout Southern Port Phillip Bay. The two snorkel sites were on man made structures. Popes Eye is part of Port Phillip Heads Marine Park and is an artificial environment made of bluestone boulders. It is an internationally recognised dive site, offering excellent diving and snorkelling opportunities for varying levels of experience (Quote: Parks Victoria). Chinaman’s Hat is home to resident population of Australian Fur Seals and is considered a highlight of our tour.
I am glad that you appreciate that our trip is a wildlife tour and we cannot guarantee dolphin sightings. We are quite clear on our website's home page about our dolphin sighting guarantee... "If you don't see dolphins on your cruise, you will receive a 50% off voucher to take the tour again." Moonraker Dolphin Swims is the only operator in Victoria advertising any compensation when dolphins are not sighted.
I am most concerned about your comment "While I appreciate you cannot control nature... you can certainly control the way you treat your customers". Moonraker Dolphin Swims is a small family owned business and we pride ourselves on offering a quality product and being fair minded.
Written 20 January 2012
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Money S
1 contribution
It was just a wastage of money and time. It is known as dolphin and seal soghtseeing trip but there was nothing like this. Even they refused to hive any compensation.
Written 9 March 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, (name not provided)
Thank you for your review, I am sorry you found your sightsee cruise disappointing, as this cruise has only had 5 star reviews. In the event our cruises do not locate dolphins we offer all our guests return passes to come back again.
We welcome you to contact our booking office as we are always more that nappy to resolve any issues.
Written 1 September 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amandaseraph
Melbourne, Australia14 contributions
In terms of rating the sights or whether it was interesting, I couldn't tell you... We were late by around SEVEN minutes and they let the boat depart without us just as we arrived at the pier, despite calling ahead twice to inform that we were running a little late!
We left 1.5 hours before the scheduled time of 1.30pm which is catering for additional time as it takes around 1 hr 10 mins to get to Sorrento from where we live. We didn't expect that traffic was going to be that bad getting into the Peninsula and even in Rosebud, hence when we got stuck in traffic I immediately called to inform them.
The lady was terribly unfriendly when I called even the first time saying the boat will leave without us and the 2nd time saying the other people that already arrived are angry, although it was exactly 1.30pm, when the boat was scheduled to depart when I spoke to her the 2nd time.
I've never heard of or experienced a tour leaving when someone is 10 mins late and also having given prior notice. I believe that there usually is a grace period as clientele of tour companies could be interstate or overseas tourist unfamiliar with an area and hence running a bit late for various reasons.
We asked to rebook or have a refund issued but Louise was adamant that they were just not going to do anything about it.
We left 1.5 hours before the scheduled time of 1.30pm which is catering for additional time as it takes around 1 hr 10 mins to get to Sorrento from where we live. We didn't expect that traffic was going to be that bad getting into the Peninsula and even in Rosebud, hence when we got stuck in traffic I immediately called to inform them.
The lady was terribly unfriendly when I called even the first time saying the boat will leave without us and the 2nd time saying the other people that already arrived are angry, although it was exactly 1.30pm, when the boat was scheduled to depart when I spoke to her the 2nd time.
I've never heard of or experienced a tour leaving when someone is 10 mins late and also having given prior notice. I believe that there usually is a grace period as clientele of tour companies could be interstate or overseas tourist unfamiliar with an area and hence running a bit late for various reasons.
We asked to rebook or have a refund issued but Louise was adamant that they were just not going to do anything about it.
Written 23 November 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jetthuddy
2 contributions
Apr 2016 • Couples
What a terrible experience this company gave us! Promised the world but delivered nothing. Don't be fooled by the websites promise of swimming with the Dolphins as this isn't the case, it should say if you see the Dolphins in the distance we get to keep your money! The promise of lunch...... That was a joke clearly no food handlers ticket there as meat filled sandwiches were left out of refrigeration for over 2 hours and the one gluten free customer was lucky no to get an anaphylactic reaction as the crew forgot and guessed which sandwiches were there's. The excuses give as to why there was no dolphin swim were most likely valid (Dolphins are in the wild and don't always interact, Dolphins during tide change go to sleep, sometimes the Dolphins simply don't want to play) but when a person is searching for a tour and this company promises 100% to achieve this magical event so the book the expect to get exactly what the website says and what their hard earned has paid for! Moonraker you are a disgrace and when someone calls to tell you how disappointed they are take them seriously. Please anyone who reads this if you want to swim with dolphins don't book this company if your happy to just see them(maybe) spend the $150 per person or just catch the ferris for $11 each and look out the window!
Written 16 April 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Jetthuddy,
Thanks for your interesting review.
We offer one of the most amazing experience, to encounter wild animals in their natural environment, this is inline with our advertising and something we delivered.
Your cruise departed Sorrento Pier and located dolphins off Point King, (not far from the Pier) As explained the Dolphins usually travel against the tide so we searched in the direction they would most likely be travelling, and we we located our first pod. Sadly they didn't want to interact as it appeared they were resting/sleeping and not interested.
By this time the tide had subsided so we continued to the Australian Fur Seals where you swam with them for almost 25 minutes, during this time the Captain located another larger pod not far away. Your cruise entered the water 4 times with the Dolphins we rotated the group so you had ample chances as we had 17swimmers. (Only 10 people swim at once)
Our company has been operating with the resident dolphins here in Port Phillip Bay since 1990 and I personally believe have an excellent understanding of the animals and their behaviour, under no circumstances will we ever force wild animals to swim along side you, it is their choice. If this is something you expect, you will get this type of experience at Sea World or from captive dolphins.
All our photos and advertising images are taken by crew or past guests and we do not depict anything we can not offer.
The animals are wild, not fed or trained to perform for you!
Should we not see dolphins we will happily offer all our guests a free return cruise, this is clearly advertised as our 'Dolphin Guarantee'
In reference to our catering, nothing is prepared onboard the tour vessel, this made off sight by 'Baked In Sorrento' a licensed cafe and arrives at the boat in chilled boxes. (this you would have seen) Although you had no dietary requirements others on your cruises did one vegetarian this was catered for and served to the guest, along with a gluten free guest, this was not noted on their booking requirements when they made their initial booking so we could not cater for them when we had didn't have prior knowledge. (we did offer other GF foods)
I also understand you telephoned our booking office on Saturday, unfortunately we were unable to mediate an outcome with you due to your hostility, although we did try!
We are a small family owned and operated company and the owner of the company was on your cruise, if you felt so strongly you had more than ample time to chat to her. We want you to have the best experience possible as swimming with Dolphins and Seals is usually a life time wish. We understand that on the very rare occasion we don't see the Dolphins we want people to be able to return and see them on their next cruise.
Please also note; your review is not accurate as your tour did see two separate pods of dolphins and 4 dolphin swims were conducted, we have no control over the Dolphins so we can not always guarantee your swim will be of Sea World quality, they are wild and that's the beauty of seeing and swimming with them!
I really hope your tour experience improve as appears your past Trip Advisor reviews have all been really negative.
Feel free to contact us again if we can assist you, as we are more than happy to resolve your experience.
Written 16 April 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello there Supernovadust........Ive only just read your "Novellette" regarding Moonraker Port Phillip Cruises posted 2nd Jan 2016.
You seem upset about your visit from traffic too listerine to children to "..to a few trays of sandwiches;..."?!?
I am Simon Thomas Kennedy and Ive taken a great interest in Port Phillip Bay and Westernport Bay ..I simply refer you to the UN Listed Marine Parks of Importance and cultural significance......Moonraker has always strived to provide a wonderful experience for all and this Business has been a long committed Supporter of the DRI Hastings Victoria Australia'
To read your NEGATIVE Comments To me was not only Offensive,Totally Inappropriate but Besmeeched and Denigrated so many people that try their very best to provide a extraordinary experience...this includes Moonraker Cruises.
On a personal note you are the rudest Canadian;making defamartory comments on your visit to Victoria.......do me a favour-stay in Canada;I
do not believe in outlandish comments simply because things did not satisfy your selfish expectations.
The Fishy smell by the way could be due to the fact that 1.You are on a boat 2.The Boat is mean't to cruise on Sea Water and lastly at 3 Why the hell did you;according to your review as a capable swimmer either swim to the nearest apparent congestion of Sailing Vessels or to a BEAUTIFUL Bay of our Bay
Feel free to respond regards Simon Kennedy
Written 30 January 2017
Hello Christine,
I responded to a posted Trip Advisor Report that used the Tag of Supernovadust to denigrate a business(that Ive NO connection with on any level at all;although I am proudly involved with the DRI Hastings Victoria.When I have visitors to our wonderful Country I make a point of them enjoying the Moonraker Experience......and I do not take advantage monetary wise if Moonraker knew actually who I am.
To you ,I apologise as you've indicated you enjoyed your visit immensely;however this "Supernovadust" Trip comment twas the only way I could respond
My kindest Regards Simon
Written 31 January 2017
Namita A
Pune, India
Is there any provision for photography by your staff during the swim with seals and dolphins
Written 29 October 2016
JenniferJay86
Wellington, New Zealand
Hey guys,
My partner and I will be visiting Melbourne (for the first time) in early March. We will be staying in the city and I was wondering if anyone had any advice on how to get here?
We won't have a car so will be relying on public transport. It's quite a distance from where we are staying but looks well worth the trip if we can work out how to get there.
Any advice would be appreciated.
Thanks
Jen
Written 12 January 2016
Hi! We are traveling South Australia in Jan-Febr 2016. To be shure to make the whole day Tour Dolphin & Seal tour we would like to make a reservation. Is this possible to do this? Because on the website its not possible in this early periode.
Kind Regards
Fam Gielen
Written 22 February 2015
ring moonraker tours in sorrento victoria,
phone number is +61035984421, also google there website
they were so helpful with us, you might be able to book that far ahead if you ring them direct
good luck regards trudy
Written 23 February 2015
We ( Husband and wife) are in 60 years age group and good health. We will be staying in Travelodge Dockland, Melbourne. We liked to book Mornington Peninsula Ultimate day Tour in 3rd week of February.
1. Do you offer any concession?
2.Will you pick us and drop to Hotel Travelodge Dockland?
3. My wife has little backache problem. Can you reserve front seat behind driver for us?
4. we can take one of tour Wilsons Promontory or Grampians from Melbourne. Who is good operator? Need your guidance.
Mukesh Padia
New Delhi, India
+91 995302544
Written 6 February 2015
You need to contact Moonraker dolphin swims directly for these answers
Written 7 February 2015
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.