Metro Livery
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Welcome to Nashville! Voted Nashville #1 ground transportation provider by Nashville Scene. Book us for your private guided tour. Sit back, listen, and enjoy the history and focal points of Nashville with your experienced chauffeur.
Duration: 2-3 hours
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3.0
3.0 of 5 bubbles14 reviews
Excellent
5
Very good
1
Average
1
Poor
0
Terrible
7

Donna H
Portland, TX1 contribution
1.0 of 5 bubbles
Sept 2023 • Family
Do not use this company. I had a terrible experience with Metro Livery. I booked them to pick me and my elderly aunt up from a wedding we attended in Nashville. I received a call at the time they were supposed to pick us up and was told the driver was stuck in traffic in Franklin and would not be there for another hour. I told them I would have to make other arrangements and the lady said she understood and would refund the charge. I have been calling and emailing them for 6 weeks and still have not received the refund.
Written 10 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ms. Donna, we did try to refund the charge to you the next day. But we kept getting an error message that says bad gateway, and could not get the moneys to get refunded. We did try. Call us again, if you have not been able to dispute the card.
Written 28 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

KFD72
Nashville, TN23 contributions
5.0 of 5 bubbles
Aug 2022 • Business
We had a party of 5 for a guys golf outing and civil war tour long weekend. We were driven in their "RoadStallion" which is basically a Mercedes Sprinter on steroids (in all ways). We all felt like movie stars pulling up in that thing. The interior was like a private luxury jet, complete with luxury swiveling and reclining captains chairs, refrigerator, WiFi, big screen TVs with ROKU, Netflix, etc. When asked, I was informed that the base of that RoadStallion was a Mercedes Sprinter chassis but it's a lot wider and taller and far more opulent. I believe it could seat 8. Five of us split the cost and it wasn't bad at all. Will definitely do it again.
Written 17 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shayne C.
1 contribution
1.0 of 5 bubbles
May 2022 • Couples
Do not use this service.

After our experience I wouldn’t be surprised if they’re going out of business, but I figure it’s better to be safe than sorry. I’ve never left an online review before since I try to give others the benefit of the doubt.

My fiancée and I booked a getaway limousine two months prior to our wedding. We paid in full at that time as well. My fiancée noticed a refund come through 1 week before our wedding. There was no reason listed in the cancellation confirmation. She called and spoke with the receptionist, who assumed that it was a mistake and assured us she’d call us back once she sorted it out.

That didn’t happen. We called and spoke with the owner/manager the next day - now less than 1 week from our wedding day. All she said was “we sold all of our white limousines yesterday. You’ll have to find another service to use”. When I proceeded to ask why she wouldn’t at least make a phone call to the customer after cancelling their reservation 1 week from their wedding day (yes, they knew. “Getaway car” is listed on the initial confirmation and the cancellation) she actually hung up the phone. No apology, no “how about a black one?”, no solutions. Nothing.

Actually - when we asked about other options she said “find another company”. Then she hung up.

We are now 3 days from the wedding, and we will have to use our own car to leave. Since it’s prom season we haven’t been able to find another limousine, which is fine I suppose. It was just the professionalism of the whole situation that boggles my mind. We did speak to another company while looking around and they said that this company hasn’t owned limos in 5 years. I’m unsure how true that is, so take it with a grain of salt.

FYI - Google reviews for this company are excellent, but Yelp reviews are terrible. I’d assume there’s something fishy going on there.
Written 11 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

debracake
Nashville, TN161 contributions
5.0 of 5 bubbles
Sept 2018 • Business
I have used Metro Livery for our visitors for over a decade and have had nothing but excellent service. Maybe two decades! It's been so long.... They even forgave me when I requested a 3:30 AM pick up when I meant 3:30 PM.... and they were there at 3:30 AM! They are always early -- they are quick to respond to calls, emails, special requests -- nothing but excellent staff, drivers, cars, shuttles, limos... I cannot recommend them highly enough. I believe their attention to detail extends to the quality and safety of their vehicles. I highly recommend this company.
Written 11 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rastro
1 contribution
1.0 of 5 bubbles
Aug 2022
DO NOT USE THIS COMPANY! What was communicated, especially the charges, and what we requested wasn't was we got.

Most importantly when following up on a refund and to simply understand the charges, Jenny the owner was beyond RUDE and argumentative in the background, though she wouldn't get on the phone! Out of spite, she then proceeded to have my CC run again for additional charges while I was on the phone! She has NO idea how to run a business or what customer service is. I've never experienced worse customer service in my life.

Apparently she he doesn't need the business - so do the company a favor STAY AWAY and spread the word for her. Metro, the OWNER no less, is a nightmare. In hindsight, if you do your homework you'll find similar reviews.
Written 16 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lauren M
1 contribution
1.0 of 5 bubbles
Mar 2022 • Couples
Do not recommend. My now-husband and I booked a transport from our wedding to our hotel downtown. When our driver arrived - after texting us “Hello Mr & Mrs! This is your getaway driver, I am on my way” - he got to the venue too early from the booking time and said that they “didn’t know” this was a wedding and he couldn’t take us because we didn’t book the 3 hour wedding minimum. He basically gave us the ultimatum to leave our reception early without notice to our guests or he would leave because he “had somewhere else to be”. We spent the last 20 minutes of our wedding reception outside trying to talk the driver into taking us to our hotel but he said he couldn’t wait and left. We called a Lyft from our own wedding. Should have just done that in the first place, save yourself the trouble. Metro Livery didn’t even have the decency to apologize when I sent an email explaining what happened.
Written 24 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

maryann38311
Elkhart, IN44 contributions
5.0 of 5 bubbles
Nov 2015 • Business
clean, comfortable ride to many locations around the Nashville area. driver was there when i landed, at the location given to me by the dispatch office. got me to my hotel promptly, and for a lot less than taxi service! definitely the way to go in Nashville!
Written 17 December 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

gramms9762
Springfield, MO1 contribution
5.0 of 5 bubbles
Jan 2024
My driver was there to pick me up on time and was very pleasant and professional. He greeted me with his name and took my luggage. He opened my doors for me and was very insightful about the city of Nashville. He told me of some great places for food and fun. This was my first trip in 15 years to Nashville and everything has changed so much. I would like to also mention that booking the trip was easy and their customer service was top notch. The pricing was very reasonable especially for the the service I got when I got there and for my return trip to the airport. I will definitely be using Metro Livery again for my car service.
Written 5 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Desk-Escape-com
Travelling for a year247 contributions
1.0 of 5 bubbles
Jun 2023 • Couples
They added an hour extra charge to our trip without any notification of discussion. They said when queried it was the time to get to their location (not the pick up / drop off point) - I have never had a car service do this.
Written 18 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

andrewharbor1
Miami Beach, FL259 contributions
1.0 of 5 bubbles
May 2018 • Friends
Not sure why anyone would use this service. Start a new business because this is clearly not something you're good at.
Written 7 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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METRO LIVERY (2024) All You Need to Know BEFORE You Go (with Photos)

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