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Wilderness at the Smokies

1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
+1 877-325-9453
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Review Highlights
Great even in cold weather

We stayed at the stone hill lodge, very clean, updated, nice rooms. Staff was extremely friendly... read more

Reviewed 3 days ago
jazzmine615
,
Saint Louis, Missouri
via mobile
Room was like being inside a subwoofer

You spend the money for a luxury room, you have some expectations. The 500# guests and their 6... read more

Reviewed 2 weeks ago
Brent F
,
Cleveland, Georgia
Read all 457 reviews
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Overview
  • Excellent49%
  • Very good25%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“wave pool” (48 reviews)
LOCATION
1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
CONTACT
Website
+1 877-325-9453
Write a Review
Reviews (457)
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1 - 10 of 457 reviews

Reviewed 3 days ago via mobile

We stayed at the stone hill lodge, very clean, updated, nice rooms. Staff was extremely friendly. The indoor water park was perfect for our 5 year old and she played for hours over two days. The wave pool is especially awesome. Restaurants on site also...More

Thank jazzmine615
Reviewed 2 weeks ago

You spend the money for a luxury room, you have some expectations. The 500# guests and their 6 running, stomping, screaming children were not expected. Far from becoming quiet after the facility security arrived, they got louder and even set off the fire alarm. I...More

Thank Brent F
Reviewed 3 weeks ago

This is a resort and of course they are going to try to sell you a membership. The room they gave us in the resort was very nice. From the moment we walked in the door, we were awed. The living room area, dining area...More

Thank Buffygray
Reviewed 8 October 2017 via mobile

We checked in on Friday it was really crowded and a long wait. We stayed at the river lodge and had the bunk suite it was a nice room and very clean we also ordered the birthday package and the room was drcorated my daughter...More

Thank kim k
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 17 October 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 6 October 2017

We have visited 5 times in 4 years...would not have returned if it wasn't good! Spring and Fall breaks, outdoor water features are not open, but indoors is GR8! The pizza there is awesome! The breakfast buffet-$15 for adults, and a child of now 11...More

Thank Zarah P
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 17 October 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 4 October 2017

This is a return site where we come to allow the grandchildren relax in the waterpark and arcade after day trips. The waterpark has activities for all ages.More

Thank Larry B
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 17 October 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 4 September 2017 via mobile

My boyfriend and I went there for Labor Day weekend and we had such a great time. It is definitely a family environment (a lot of kids around) but we didn't have any issues, the rooms are quiet and the service is great. The water...More

Thank Bethany C
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 27 September 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 2 September 2017 via mobile

This place is worth every penny! It rained one day so it was nice to have a backup plan. The arcade, laser tag, bowling etc cost extra money but it's very affordable. My advice is to get a upstairs room because kids running upstairs is...More

Thank Charity H
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 27 September 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 29 August 2017 via mobile

I was lucky enough to be invited. Suites are very well distributed, good size, kitchen with appliances (blender, toaster, coffee maker, microwave, electric stove and oven). We got a 3 bedroom suite, however, this is a bad part of the trip: the unit was fishy,...More

Thank Fer V
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 27 September 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 26 August 2017

The water park at the Wilderness at the Smokies is second to none in my opinion! My family loves going to the water park and we especially love it since only people who stay there can go to the water park. Two of the days...More

Thank Gary H
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 27 September 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

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Ask a question
Questions & Answers
jhenry64
26 October 2017|
AnswerShow all 3 answers
Response from WATS1424 | Property representative |
Thank you for reaching out to us. Our Kitchen units have place settings for up to 12 (utensils, dishes, cups) pots, pans, coffeemaker, toaster, microwave and regular appliances. There are no condiments and there may be... More
1
Vote
DST116
19 July 2017|
AnswerShow all 8 answers
Response from WATS1424 | Property representative |
Good Morning - this is a great question. We are a guest exclusive waterpark which means you need to be either a guest of Wilderness at the Smokies or a Wyndham Vacation Owner who is using their timeshare for a room in the... More
0
Votes
SGibbs58
23 March 2017|
Answer
Response from WATS1424 | Property representative |
Good Morning - The Wilderness has several options for a family that needs special accommodations. In River Lodge we have several ADA approved rooms that have roll in showers and more floor space. On the first floor we only... More
0
Votes