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Valley Creek Spa

2 Reviews
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Valley Creek Spa

2 Reviews
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3550 N University Ave Suite 175, Provo, UT 84604-6683
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Takeya C wrote a review May 2020
3 contributions
My husband and I came today to celebrate our First Anniversary. We had the Couples Retreat package. I want to start off with the positives. Bill, the owner, communicated expeditiously. If he missed my call, he would call or text back within an hour. He made sure that we had our questions answered and were taken care of. As for the services, we thoroughly enjoyed ourselves during our foot soak. There was a nice treat and mocktail for us while we spent 15 minutes in comfortably warm water. Our masseuses, Jeff and Derrin, came to greet us and dry our feet. They asked us for our massage preferences and led us to our room for our side-by-side massage. They were very friendly and soft spoken. Derrin was my masseuse. He was receptive when I asked for softer pressure and made sure I was comfortable the whole while. I appreciated that neither of them were talkative AT ALL. This was my husband's first massage experience, and he was VERY pleased. Now, for the not so great things; they weren't huge issues, but issue enough to warrant a 4 star experience as opposed to a 5. While Bill was diligent in getting back to us, I felt his customer service was lacking in the beginning. When I mentioned it was our first year anniversary, he just kind of asked if we were getting the Couples Retreat. No real acknowledgement of the celebration or our excitement. I didn't feel he was rude or anything, but he could have been a bit friendlier, more welcoming. The area for the foot soak was covered by a curtain, which was nice, but there were people walking back and forth. I would have liked to have been secluded from the bustle. Derrin was great, but I had mentioned that I wanted the focus to be on my lower back. I did not get the focus as requested. Usually, after a massage, I don't feel pain when I sit up. I still had the ache in my lower back when it was all said and done. The rest of my body felt renewed, just not my lower back. All in all, I would definitely go back again. As they currently stand, $80 for a Swedish, $90 for a deep tissue. That's an absolute STEAL. The talents of these masseuses aren't less than that of a larger/franchised spa, so I'm surprised that it's so cheap. I wouldn't be surprised if prices go up in the future. Worth the money and worth stopping by to see for yourself.
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Date of experience: May 2020
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DrDeanFl wrote a review Jul 2018
Pensacola, Florida76 contributions18 helpful votes
I have never had a massage before so did not know what to expect. Had an appointment at 10 right when they opened, but employees arrived at least 5 minutes late. The form I had to fill out asked for too much information that they did NOT need to know. The owner then asked (in my pressence) one of the massage therapists if she would like to give me the massage since there was cancelation. That therapist refused, in my presence, so the owner performed my massage. Even though the initial impression was horrible, the massage was absolutely wonderful! I would have another massage there again! They just need to work on their customer relations.
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Date of experience: May 2018
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