We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Absolute scam.

Booked and paid $106 in full online and in advance for roundtrip for two passengers from Jackson... read more

Reviewed 27 January 2019
aehicks1
,
Portland, OR
via mobile
Terrible service - I'd never use again

I placed a reservation online and paid. Got a confirmation number. Arrived at the airport and no... read more

Reviewed 26 January 2019
cwbyskiier
,
Grand Island, New York
Read all 10 reviews
Enhance this page - Upload photos! Add a photo
Traveller Overview
  • Excellent0%
  • Very good0%
  • Average10%
  • Poor0%
  • Terrible90%
27 Jan 2019
“Absolute scam.”
26 Jan 2019
“Terrible service - I'd never use again”
About
Local Weather
Powered by Weather Underground
-11°
Mar
-6°
Apr
11°
-2°
May
Contact
Jackson, WY
Website
+1 307-200-1400
Call
Improve This Listing
Reviews (10)
Filter reviews
10 results
Traveller rating
0
0
1
0
9
Traveller type
Time of year
LanguageEnglish
0
0
1
0
9
See what travellers are saying:
FilterEnglish
Updating list...
1 - 10 of 10 reviews
Reviewed 27 January 2019 via mobile

Booked and paid $106 in full online and in advance for roundtrip for two passengers from Jackson airport to Teton Village on MLK weekend. Arrived and called when there were no cars/vans on site at the airport, and we were told they “cancelled” our trip...More

Date of experience: January 2019
Thank aehicks1
Reviewed 26 January 2019

I placed a reservation online and paid. Got a confirmation number. Arrived at the airport and no shuttle. Called and they had cancelled my reservation 30 minutes before I landed. They said they e-mailed me. I checked and all it said was cancelled and refunded....More

Date of experience: January 2019
Thank cwbyskiier
Reviewed 25 September 2018 via mobile

They deserve a zero.... Booked online as per instructions- payment accepted and confirmation number received... departure time arrives and there is no shuttle in sight, 15mins later I decide to give them a call to confirm they are coming. They advise me that they are...More

Date of experience: September 2018
1  Thank catarina r
Reviewed 17 July 2018

They were late for airport trip and said it would take 20 more minutes. Ended up taking a taxi and they wouldn't refund the money. Do not use this unreliable company. I see this is a pattern here. Jackson Hole Airport should drop this service.

Date of experience: July 2018
1  Thank James K
Reviewed 8 July 2018 via mobile

So i arrived at the jackson hole airport and needed transportation to where i was staying in jackson. Searched around uber looked sketchy becuz there didn’t seem to be any cars around when i was doing a search once i was at the airport looked...More

Date of experience: July 2018
Thank Hoben01
Reviewed 1 June 2018

After making the reservation, confirming the reservation, confirming the reservation again, the shuttle never shows up. After an appalling day of travel, this was the absolute last straw. When called, we were told he was at the airport. It's an suv. You're supposed to ask....More

Date of experience: June 2018
Thank Christine S
Reviewed 15 March 2018

I don't like writing negative reviews, unless well earned. But looking at others' reviews, I see that my experience was not unique. I had pre-booked and prepaid for a one way pickup reservation from the airport to town for a specific time, 2:00PM departure. I...More

Date of experience: February 2018
Thank LowCarbZone
Reviewed 15 January 2018

Wish I had read the reviews here and elsewhere. NEVER considering using them. I booked a round trip from Jackson airport to the Ride2Fly garage across the street from our hotel. Inbound, our flight diverted and we were much later than expected. I don't of...More

Date of experience: January 2018
1  Thank Ricklb2015
Reviewed 6 October 2017

I visited Jackson Hole for business a few weeks ago, and I booked this shuttle online. The service was awful. The shuttle was 30 minutes late picking me up from the airport. About 15 minutes after it was scheduled to arrive I called the company,...More

Date of experience: October 2017
1  Thank Michael F
Reviewed 27 August 2017

Shuttle must be booked in advance and they are very inflexible about accommodating you if you arrive early or, even worse, late. They boast of an extensive fleet of modern vehicles. We got a beat up van with a big crack across the windshield. No...More

Date of experience: August 2017
Thank Peggy R
View more reviews
Questions & Answers
Get quick answers from Jackson Hole Shuttle staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines