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San Francisco Visitor Information Center

900 Market St, Lower Hallidie Plaza near the Powell BART Station, San Francisco, CA 94102-2804
+1 415-391-2000
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What speaks 14 languages and always has the scoop on what's happening in San Francisco? The answer is San Francisco's Visitor Information Center (ViC). Services offered: Ideas for your visit, events, maps, guides, Muni transit passes and maps, brochures, tours, hop-on hop-off buses, discount ticket packages, hotel reservations, free wi-fi service, made in San Francisco gifts. Hours vary Seasonally May through October 9:00 a.m. to 5:00 p.m. (Monday through Friday) 9:00 a.m. to 3:00 p.m. (Weekends and Holidays) November through April 9:00 a.m. to 5:00 p.m. (Monday through Friday) 9:00 a.m. to 3:00 p.m. (Saturday) Closed on Sunday
  • Excellent45%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible1%
Travellers talk about
“bart stop” (3 reviews)
“muni pass” (3 reviews)
“free maps” (2 reviews)
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Hours Today: 09:00 - 17:00
900 Market St, Lower Hallidie Plaza near the Powell BART Station, San Francisco, CA 94102-2804
Union Square
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1 - 10 of 31 reviews

Reviewed 2 October 2017

Oh, I wish I could remember her name, but I did see she was a 'volunteer' who clearly should be DONE with that self assignment. I expect warm and welcoming and even multi lingual friendly service at a visitor info center. Hahaha. Nothing of the...More

Thank 2acorns
Reviewed 7 September 2017

My friend and I both purchased a 7 day Muni pass which was well worth it. We used it multiple times/day to take a bus or street car to and from points of interest. The AAA book says that it is $25 for 65 and...More

Thank geimd
Reviewed 31 May 2017

Helpful staff. One desk for information, then over to the cashier to buy Passports for city transit and a few souvenirs. The MUNI system is a great way to get around. If, like me, you didn't do your research before arriving in SF, this should...More

Thank Melanie B
Reviewed 26 March 2017 via mobile

It's a bit tough to find this place as the google location would point it as the street but in fact the information centre is is at the right location in under ground. Once when you reach there, the entire set of staff is too...More

Thank Srinivas P
Reviewed 11 September 2016

Can't say enough good about this place. The employees are knowledgeable, swift yet not at all pushy or aggressive. I recommend picking up a free street map and buy the $3. transit map only if you are strictly on bicycle. Also, I recommend a 3...More

Thank beetcanner
Reviewed 13 July 2016 via mobile

It's like chatting to Aunt Sally who's lived in San Francisco her whole life. Why wouldn't you? Free maps, advice, and a changing board of up and coming events. They sell Muni Passes, CityPasses, etc, as well as SF souvenirs. Not so easy to find,...More

Thank Andrew S
Reviewed 4 July 2016

The SF Visitor Information Center is located at Powell Street at the underground entrance to BART and the MUNI. Yes, there may be unsavory characters in the area but just pass on through and head over to the SF Visitor Info Center. During the day,...More

Thank FormerCaliBoy
Reviewed 24 June 2016

The Visitor Information Center may not look like much and it’s a little hidden, one level down from street level at Powell and Market St., but don’t let appearances deceive you. It’s full of information that’s perfect for visitors and is a treasure trove of...More

Thank William T
Reviewed 25 January 2016

It was an experience wading through dirty, grimy, urine-smelling streets and homeless before we arrived at the Visitor Information Center on lower level of Hallidie Plaza on Market St. The center is an entirely different world, clean, bright and cheery! The staff on duty was...More

Thank connie l
San Francisco T... V, Manager at San Francisco Visitor Information Center, responded to this reviewResponded 11 March 2016

We're glad you found the center to be a bright spot in your visit, the staff will be delighted to hear you found them so helpful. Thank you for taking the time to leave this review.

Reviewed 2 January 2016 via mobile

We used the services of the Visitor Information Centre a few times while visiting San Francisco (we were staying at a hotel nearby). We found the staff to be very friendly and helpful. We were provided with maps, directions, information on the location of attractions,...More

Thank Gavin H
San Francisco T... V, Manager at San Francisco Visitor Information Center, responded to this reviewResponded 11 March 2016

Thank you for taking the time to leave this review Gavin, City PASS is a very popular product to get about the city's best attractions conveniently and at a discount. So glad the staff were of such help to you.

Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
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