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Best Tours San Francisco

San Francisco, CA, USA
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About Best Tours San Francisco
Tapping the best local expertise Best Tours curate information rich, entertaining, eye-opening tours in cities all over the world. Whether you're visiting a new city or have lived their for years, our curated range of walking tours, food tours, and private vehicle tours are here to help you truly understand and appreciate the place you are experiencing, to see it through a fresh pair of eyes, and change your perception. So whether it's just some sightseeing you're after, or you want to delve deep into the food culture, Best Tours has got you covered!
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Best Tours San Francisco
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COItalyFan wrote a review Sep 2018
Denver, Colorado125 contributions60 helpful votes
This was a great tour in a Mercedes Benz bus with leather seats and very comfortable. Phil our driver was fun and knowledgeable. He created a playlist of songs to play and knew just where to go for the best shots of Golden Gare Bridge which we stopped at before we went up the coast hwy. it is a full day from 8-5 but such a nice relaxing diversion out of the city. The redwood forest is amazing and uncrowded when we were there. 2 out of the 3 wineries were good and met some nice people from Canada on the trip. This company, tour and Phil are highly recommended!
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Date of experience: September 2018
1 Helpful vote
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Shannon M wrote a review Apr 2017
St. Onge, United States15 contributions13 helpful votes
I would rate this company a negative if possible!!!! I booked a Ghost Tour through their website for a birthday weekend in San Francisco. PAID for it. 5 hours before the tour I get a text cancelling the tour, wanting me to reschedule a different tour... ALL of which had already begun that day. We were in San Fran for only a few days, and did not want to throw $70 at a different tour. I wanted a ghost tour! I have been fighting with these idiots for months trying to get my $ refunded. Customer Service is non existant. I wait 7-8 days for a response, and it's always the same. Ask the voucher provider for a refund. The problem... I bought the tickets DIRECT from Best Tours. Trust me... this is WORST TOURS! SAVE YOUR MONEY and your time! SCAM SCAM SCAM!
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Date of experience: February 2017
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Loren L wrote a review Mar 2017
Fairfax, Virginia2 contributions3 helpful votes
I wish I could rate this company zero stars. I also wish I had read reviews on the company prior to purchasing a tour from them as they appear to be scam artists. I bought a tour through this company directly on their website for when I was on vacation in San Fran. This was back in June 2016. My tour got canceled and I am STILL trying to get a refund (currently Mar 2017). I was not able to reschedule since I was only there one week. There is a phone number to contact on the website but from what I can tell it is just prompts that take you through previously recorded bits, no human interaction and communicating via email is very non responsive. I was able to chat with someone through their online support who was supposed to escalate my request but I still have not been refunded my ticket purchase. (funny enough I *did* get an email wanting me to rate their customer service) I am disappointed because we were looking forward to the tour. Do NOT waste your money.
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Date of experience: June 2016
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Jorge B wrote a review Feb 2017
San Francisco, California26 contributions32 helpful votes
I bought two tours with this company, and i've had to reschedule both many times. They always say there isn't enough people signed up, yet they schedule it every week and every week they don't have enough people. I had to contact livingsocial to get a refund. All in all painfull experience. BTW i left this same review on their website, let's see if they honest enough not to modulate it away.
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Date of experience: January 2017
1 Helpful vote
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Ellen F wrote a review Jan 2017
San Lorenzo, California4 contributions13 helpful votes
We had booked a Drunken History Tour of San Francisco for Saturday January 21. We waited along with another couple in front of Mission High School from 2:45 until 3:30 for a 3:00 tour. The only contact available was through internet chat. The only response was the automatic reponse that the chat had been received. As of today, Monday January 23, no response from Best Tours.
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Date of experience: January 2017
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