Copley Place
11:00 AM - 7:00 PM
Monday
11:00 AM - 7:00 PM
Tuesday
11:00 AM - 7:00 PM
Wednesday
11:00 AM - 7:00 PM
Thursday
11:00 AM - 7:00 PM
Friday
11:00 AM - 7:00 PM
Saturday
11:00 AM - 7:00 PM
Sunday
12:00 PM - 6:00 PM
About
Located in Boston's most distinctive shopping destination with 75 fabulous stores including Neiman Marcus, Saks Fifth Avenue Men's, Tiffany & Co., Jimmy Choo, Legal Sea Foods, Balenciaga, Alexander McQueen, Thom Browne, Saint Laurent, Salvatore Ferragamo, David Yurman, Louis Vuitton, Christian Dior, Burberry, and Versace. A dazzling mixed-use complex, Copley Place is a concept unlike any other in the Boston area. Located on a 9.5-acre site, the upscale center includes two levels of shopping, restaurants, four office buildings, 1,400 parking spaces and two hotels, The Westin Hotel and The Boston Marriott Copley Place. Convenient Parking: easily accessible from any direction. GPS "100 Huntington Avenue, Boston, MA 02116".
Duration: 2-3 hours
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The area
Address
Neighbourhood: Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
How to get there
  • Back Bay • 3 min walk
  • East Berkeley St • 3 min walk
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


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4.0
4.0 of 5 bubbles145 reviews
Excellent
52
Very good
58
Average
30
Poor
2
Terrible
3

Regina C
1 contribution
1.0 of 5 bubbles
Apr 2020
I had a very poor customer service experience at the Boston, Copley location and will never return. The store associates there were very rude. My name was on the wait list and when I inquired nearly an hour later the girl just dismissed me. I waited 2 hours just for them to service me for a wallet. By the time they got to me FOUR store associates kept asking each other if I was listed, if I had been helped, etc when I was flagging them down the whole time. It was a very irritating experience with terrible customer service. This was my first LV purchase and I wanted to purchase in store because I thought it would have been a memorable experience which was the exact opposite. It was a horrendous experience and it is now clear to me Louis Vuitton is just a silly label I could get better service at Forever 21 and the associates are actually decent human beings.
Written 16 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

w1sj
Essex, VT204 contributions
1.0 of 5 bubbles
Mar 2024 • Solo
I am very, very annoyed about the fact that mall access is locked after midnight. I was attending a Convention at the Hynes and staying at the Westin. The access from the Hynes to the Westin is through the Prudential Mall, through an overpass over Huntington Avenue, through the Copley Place Mall, through another overpass over Stuart Street and finally in the Westin. This has been a known access for years. What was not known was that access is locked after midnight. There was no indication that the doors would be locked or any method to reach security. Programs at the Hynes finished up at 2AM, after the doors were locked.

Friday night I tried to return to my hotel room and crossed into the mall. I was parked in the LAZ parking garage in this mall and stopped to get something from the car. I ended up locked in the garage and couldn't return. A call on the emergency box went unanswered. Finally, after many tense minutes, someone entered the garage and I was able to leave. Then when I tried to go across the Stuart Street overpass, the doors were locked. By this time several attendees were gathered and did not know how to get back to the hotel. Doors to exit the mall were also locked - a clear fire hazard. We finally found a way out to the street. There is still a good amount of traffic after midnight in Boston and we had to navigate through all of this. Also, no one had any jackets or protective clothing to deal with the chilly, rainy weather. Saturday night I had the same run around. And note that guests at the Marriot, at the other end of the mall, were also locked out.

A company which compromises the safety of its patrons by locking them in or out has no business being here. I am particularly concerned about the difficulty exiting the mall because of locked doors. One day the place will catch fire and people will burn. Not good.

I spoke with the head of security and they will make sure that the doors will be left open for conventions, but only if they are made aware. Time will tell if this fix is put in place. But until that time, I recommend avoiding places which your safety is secondary.
Written 12 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Team McLemore
Philadelphia, PA251 contributions
3.0 of 5 bubbles
May 2021
High end stores only, very bougie type chic and not for the casual shopper. Kind of place where you kind of need to know what you want beforehand...
Written 4 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cathleen
Indianapolis, IN15 contributions
5.0 of 5 bubbles
Dec 2018 • Couples
We stayed at the Marriott Copley and were delighted to find Legal Sea Foods in the Copley Place mall. It has a very nice bar with excellent service. They have the “lite” chowder which other Legal’s have dropped from their menu. It was absolutely delicious!! Please bring it back to Braintree and Burlington Mall!!! The fried Fisherman Seafood platter was worth every calorie!!!! So was the fried calamari Rhode Island style. Chocolate macaroon lava cake was just okay — but everything else was awesome!!!!
Written 31 December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lexmiller
Burlington, MA1,119 contributions
3.0 of 5 bubbles
Jun 2015 • Couples
This is a sterile high end mall, exactly like all of the other sterile high end malls that are all over this country. If you are a visitor to Boston, a tourist, there is no reason to go here as there is nothing about it that says "Boston". The stores are chain stores, not one of a kind unique boutiques.
Written 29 June 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lp617
Boston, MA29 contributions
3.0 of 5 bubbles
May 2014 • Couples
Home to many of the Boston locations of high-end stores, such as Dior, Louis Vuitton, Stuart Weitzman, Tiffany & Co., Bally, Barney's, Jimmy Choo, Tory Burch, Salvatore Ferragamo, Wolford, and Vince. However, the lower-end stores such as Victoria's Secret, Gap, and J. Crew tend to be small locations, and you can usually find bigger locations elsewhere. Of note, though, Copley Place has separate, specific men's branches of stores, such as Banana Republic Men, Ludlow by J. Crew, and Coach Men.
Written 29 June 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Steve S
London, UK304 contributions
5.0 of 5 bubbles
Apr 2014 • Family
Great variety of shops and a very nice food court too. Take the credit cards! While we were there a lot of the stores had 20% off up to 50%, so it was excellent value.
Written 16 April 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amy L
Boston, MA54 contributions
3.0 of 5 bubbles
Mar 2014 • Couples
Copley Place has changed over the years, it originally started with very high end stores including Neiman Marcus and Tiffany's. While the stores are still very high end, its lost some of its magic with having the typical box stores. Additionally, some of the more creative artsy stores have disappeared. While some of the favorites are still there it has definitely lost its magic.
Written 21 March 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ianbb8
Liverpool, UK720 contributions
5.0 of 5 bubbles
Jan 2014 • Couples
Even though most of the stores are of the high end variety there was still bargains to be had when we visited, the ticketmaster store has to get a mention as Simon who works there was very very helpful when we made our purchase. We visited the Yankee candle store and found some real bargains, you can access the prudential tower from inside and it's all indoors so it's a real blessing when it's freezing cold outside.
Written 10 February 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mainah65
Sebago, ME369 contributions
5.0 of 5 bubbles
Dec 2019
There are so many places to shop in and around Boston that unless you are looking for something specific, there isn't any need to spend the money this mall is asking.
We needed a custom men's suit, so we went to Hive and Colony where they were SUPERB. Chase was wonderful.
Written 4 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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COPLEY PLACE (2024) All You Need to Know BEFORE You Go (with Photos)

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