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Review Highlights
Girls weekend... with Mom and niece

So far so good! The spa was a real treasure. Massage was awesome... Ask for Pamela! The toilets in... read more

Reviewed 25 May 2018
amy d
Huntington Beach, California
via mobile

We stayed here for 2 nights prior to taking a cruise at the recommendation of the Cruise Company... read more

Reviewed 8 October 2018
Ian S
Nelson Bay, Australia
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Traveller Overview
  • Excellent40%
  • Very good40%
  • Average10%
  • Poor10%
  • Terrible0%
25 May 2018
“Girls weekend... with Mom and niece”
1 week ago
“Overpriced, no coffee and they Charge for WIFI!”
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455 Madisonn Aveune, New York City, NY 10022-6845
+1 212-303-7777
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Reviewed 1 week ago via mobile

Disappointing! No coffee/tea in the room and they have the NERVE to charge for WIFI—$600-$1000 per night! Our toilet didn’t work well either. Good view of the Cathedral.

Date of experience: December 2018
Thank susanmL9584FX
Reviewed 8 October 2018

We stayed here for 2 nights prior to taking a cruise at the recommendation of the Cruise Company. Next time, we will chose to stay elsewhere. We were not provided with the instructions from the cruise company advising us when our luggage would be collected,...More

Date of experience: September 2018
Thank Ian S
Reviewed 1 August 2018 via mobile

I was travelling with friends to New York and when we arrived at the hotel our room was not ready. The customer service team were absolutely amazing and ended up upgrading us to an absolutely gorgeous suite! The staff at reception and concierge were exceptionally...More

Date of experience: July 2018
2  Thank Climber325580
Reviewed 30 July 2018 via mobile

We have stayed at the Lotte NY Palace every time we are in NY. The service is exceptional. Please ask for Dalmasi at the mail and information desk. Her customer service is so exceptional she has remembered me and my grandchildren and has been such...More

Date of experience: July 2018
Thank shellyhouck
Reviewed 25 May 2018 via mobile

So far so good! The spa was a real treasure. Massage was awesome... Ask for Pamela! The toilets in the women's locker room are a bit troublesome... They've had the plumber in here a few times this morning already to try and fix them since...More

Date of experience: May 2018
Thank amy d
Reviewed 7 April 2018

I received the Palace Signature Facial with Natalia and I could not recommend her more. She was prompt, knowledgeable and very passionate about skincare. She far exceeded my expectations and most importantly my skin felt and looked wonderful. I'm looking forward to trying some of...More

Date of experience: April 2018
2  Thank KimYvette
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This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
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