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Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
09:00 - 20:00
Open now
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Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

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9/11 Memorial Museum Admission
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Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 60,506 reviews
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    Very good
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Unreal experience

It was a great experience … many walking about just taking in all the displays and acts of remembrance !!!

5 of 5 bubblesReviewed yesterday
Saint John, Canada
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60,506 Reviews from our TripAdvisor Community

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Showing 39,642: English reviews
Saint John, Canada
Level Contributor
16 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

It was a great experience … many walking about just taking in all the displays and acts of remembrance !!!

Thank Avril1961
Newcastle NSW
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

To be honest I had always thought that having such a large and permanent reminder of 9/11 was morbid, and seeing it was certainly not on my must do list when visiting New York. My Husband was pretty keen to visit, so I went along. Well, I'm glad that I did. It was so much more tastefully and respectfully done... More 

Thank marchdreams
Napoleon, Ohio
Level Contributor
20 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I would not have missed visiting the museum. It was a very solemn visit which commanded respect from all.

Thank K N
Petaluma, California
Level Contributor
35 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

This is a difficult place to describe as I imagine it affects everyone differently. We saw the two films and to visited the underground museum. We were honored to have an opportunity to also visit the "family room", which isn't part of the tour but was tremendously impactful. I view this as a tribute to the many who lost their... More 

Thank Carmen a
2 reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

We ordered tickets for the 1 hour museum tour a few weeks before and it was worth it. Otherwise the lines would have been a long wait. Our guide, Meredith, did an amazing job describing the events and honoring the victims and first responders. They give out individual headsets to be able to hear the guide easily and still wander... More 

Thank Greg G
New Cumberland, Pennsylvania
Level Contributor
5 reviews
3 attraction reviews
2 of 5 bubbles Reviewed yesterday NEW

The 9/11 Memorial was large and moving taking us to Ground Zero not just at the place but into its bowels. It is an overpowering experience, something akin to visiting Dresden after the war. The pool outside the Museum is very moving. Many of the artifacts are highly personal and demonstrate how this event affected many individuals and their families.... More 

Thank Ira B
Level Contributor
18 reviews
14 attraction reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

Beautiful memorial, has a very special aura. The memorial fountain must be seen by every tourists no matter where are they from. I've also visited the museum. Not cheap compare to the others but it is worth.

Thank Anna B
Level Contributor
3 reviews
3 attraction reviews
4 of 5 bubbles Reviewed yesterday NEW via mobile

I think everyone remembers where they were on 9/11 and for me I saw it all unfold in front of the television. To actually visit the site was truly emotional but the museum brought that day back again! The parts of the towers on display and the personal effects of people who died that day really did bring a tear... More 

Thank Simon S
Manchester, United Kingdom
Level Contributor
104 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

We are in our mid 20's from the UK but still remember watching the disaster on TV. The memorial is very touching. If somebodies name (enscribed around the borders of the pools) have a flower in then it is their birthday which was lovely. Security around the area is tight which is expected. We decided to go into the museum... More 

Thank David R
Level Contributor
53 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

Definitely worth the visit! They did a very classy job with such a sensitive memorial. I definitely recommend checking this out. Especially on Tuesday nights they do free entry for anyone who signs up online that morning.

Thank Jay P

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