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Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
09:00 - 20:00
Closed now
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Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

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Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 66,189 reviews
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Memories revisited

The memorial is very well done. There's lots of room to move around but it did get crowded in the museum part. The museum takes a lot of time to go throughly. Don't miss the... read more

Reviewed yesterday
Los Angeles, California
via mobile
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66,189 Reviews from our TripAdvisor Community

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Showing 43,439: English reviews
Los Angeles, California
Level Contributor
24 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed yesterday NEW via mobile

The memorial is very well done. There's lots of room to move around but it did get crowded in the museum part. The museum takes a lot of time to go throughly. Don't miss the fountains outside where both buildings good. Our ticket was at 10 o'clock but is long as you have your ticket you can go anytime 10... More 

Thank dkayec
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

It was an horrific event which took place, but I feel like the memorial misses the gravity of what happened and presents it in a very touristy way. Very impressive building though.

Thank Travis G
Level Contributor
23 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW

This is a moving and comprehensive display of information, newsreel and video concerning the events around 9/11. It is also a memorial and is treated with the dignity it deserves by the American people and most foreign visitors. Anyone who forgets that is quickly reminded by the staff - quite rightly, as relatives of the victims also visit. Simply put,... More 

Thank Tamurlain
Monaghan, Ireland
Level Contributor
40 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed yesterday NEW

I had visited the WTC site in 1997 and it was very surreal to return and walk in the very foundations of the original buildings. Certainly a place to pay your respects to all the unfortunate individuals who perished.

Thank Stephen777_11
Bangor, United Kingdom
Level Contributor
46 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW

We visited the Memorial & Museum as part of a wider 9/11 walking tour which was absolutely excellent. The Pools of Reflection are sad but magnificent as is the huge Museum. We will go back and visit again.

Thank WendyR390
Level Contributor
18 reviews
11 attraction reviews
Reviewed yesterday NEW

My second time visiting the National 9/11 Memorial and Museum was, in many ways, more meaningful than my first. The scope and breadth of the center is overwhelming to the senses, and by the time you're done, there's a certain saturation from taking it all in. Having a better idea of what to expect my second time through, I was... More 

Thank Peter H
Level Contributor
13 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

This is a "must do" for anyone who has not seen it. Allow at least 2-3 hours for most adults, more if you enjoy reading and lingering over exhibits. Good for kids but they will probably get bored before adults are finished looking around. When you go in the museum there is a large area of building artifacts and a... More 

Thank Rhonda C
Johannesburg, South Africa
Level Contributor
81 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
Reviewed yesterday NEW

We saw this museum some years ago when it was in temporary accommodation nearby, but wow, the new museum is awesome, great exhibits tell the history and events in great detail. And an interesting shop as well.

Thank mightymouse076
Glenrothes, United Kingdom
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW via mobile

Very interesting, very humbling. Amazing explanations, facts and genuine articles from the buildings!!! Well worth a visit!!!!

Thank xshivy89x
Level Contributor
73 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
Reviewed yesterday NEW via mobile

A few years ago I had done quite a lot of research of survivor stories, how the towers collapsed etc so was interested to see this museum. I didn't think my husband would be interested but he found it highly worthwhile visiting. It's a sombre place and I found the walls with photos of the victims very emotional. They had... More 

Thank Snazzyyazzy

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