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Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
09:00 - 20:00
Closed now
See all hours
Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

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Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 63,193 reviews
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So many emotions ran through me while gazing at this Memorial

This was the number one site that I wanted to visit while in New York. I took several pictures and it just did not capture the essence nor the emotions that are brought on while... read more

5 of 5 bubblesReviewed yesterday
Las Vegas, Nevada, United States
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63,193 Reviews from our TripAdvisor Community

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Showing 41,469: English reviews
Hannibal, Missouri
Level Contributor
45 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

It is disgusting to make money on this tragic event. Thousands of people visit this place every day yet not a single rest room is there for children and elderly in the park area. When asked for restroom, the security guard sent me to a building across from the park but it was closed – he should have known that... More 

Thank Fellow_Truth_Teller
Las Vegas, Nevada, United States
Level Contributor
71 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

This was the number one site that I wanted to visit while in New York. I took several pictures and it just did not capture the essence nor the emotions that are brought on while silently contemplating the tragic event that changed so many lives on 9/11. I decided to take a 30 second video and WOW, it really brought... More 

Thank MissHennessy
A TripAdvisor Member
5 of 5 bubbles Reviewed yesterday NEW via mobile

There's not much to say, apart from what an amazing tribute to all those who lost their lives and all those that helped on 9/11. The museum is a place a calmness and its been so respectfully and sensitively done that your journey around it is one of admiration and respect and thoughts for all. I'm so glad we went.

1 Thank A TripAdvisor Member
Columbia MO
Level Contributor
10 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I don't know how one could design a more complete picture of what happened. Yet most of my emotions were ones of anger and sorrow when I experienced this.

1 Thank mktprof
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW via mobile

Anyone visiting New York must take time to visit the memorial and Museum. It is a remarkable dedication to those who lost their lives on that tragic day. The museum itself is extremely emotional so perhaps not one for small children.

1 Thank Rebecca S
Dublin Ireland
Level Contributor
53 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I found the visit to the 9/11 Memorial and Museum to be one of the highlights of our recent trip. To say it was an enjoyable experience would not properly describe it as it is a sombre and moving experience, but I am really pleased we went to see it. Reading the names around the ponds and then seeing the... More 

1 Thank TCT2
Poole, United Kingdom
Level Contributor
188 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

A must if visiting NYC- don't limit yourself on time though as 4 hours wasn't enough to take everything in. An amazing tribute to those involved in the attacks and surreal to think it happened on that very spot. Staff were knowledgeable and the exhibitions were great and very informative. Take some tissues!

1 Thank charlie170689
Fort Smith, Arkansas
Level Contributor
19 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I was not excited to feel sad all day, but I'm so glad I went. The events of 9/11 were such a turning point for our nation, that to reflect on that day is very important. The museum doesn't look like much from the outside. There are auto ticket machines on the building on the street side, so we purchased... More 

Thank Eppi1954
Austin, Texas
Level Contributor
17 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

You can't miss this when in NYC. It was hard to see, but a beautiful museum. I was in NYC in August the year the towers fell. I worked with some lovely people and had dinner in the fantastic Windows of the World and to think all of those folks are gone - it was devastating. This museum pays fantastic... More 

Thank Monica12305
Chapel Hill, North Carolina
Level Contributor
564 reviews
212 attraction reviews
common_n_attraction_reviews_1bd8 191 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Walking through the footprint of a tragic event and the names of the thousands of those who perished was emotional. However, the guides were able to share the day in a manner that aided our efforts to control our emotions. It is still beyond comprehension that such a loss occurred, but be prepared for graphic videos and recordings of personal... More 

Thank QueenBee0301

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