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The National 9/11 Memorial & Museum

Open today: 09:00 - 20:00
9/11 Memorial Museum Admission
From US$26.00*
9/11 Memorial Museum Admission
From US$26.00*
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Traveller Overview
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“moving experience”(2,807 reviews)
“beautiful tribute”(1,219 reviews)
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26...more
Closed Now
Hours Today: 09:00 - 20:00
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Suggested duration: 2-3 hours
180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Financial District
+1 212-312-8800
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All reviews who lost their lives moving experience beautiful tribute fitting tribute twin towers moving tribute emotional experience survivor tree heart wrenching new york loved ones first responders guided tour the world trade center freedom tower visiting nyc victims
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1 - 10 of 57,694 reviews
Reviewed today via mobile

What an amazingly emotional and powerful experience. So interesting and so well done. Would definitely recommend. We spent a good 3-4 hours here as there was just so much to take in.

Date of experience: February 2019
Thank maddisons333
Reviewed today

A must do at least once, remembering the victims of that terrible day. The museum displays exhibits in a way that retells the story in a way that honours the victims and respects the families.

Date of experience: February 2019
Thank Brian E
Reviewed today via mobile

I can put into words to describe this place. I've never been so moved in a museum in my life. Please go and see

Date of experience: February 2019
Thank Customer1980
Reviewed today

The 911 museum is something that all Americans should see. Having worked there for a couple of years before the attack, it was very emotional. For the others I was with, it felt like hollowed ground. The twisted metal, fire engine, antenna, etc. are all...More

Date of experience: February 2019
Thank jay6348
Reviewed today

So much to say about this memorial and museum. Extremely moving and very surreal. A wonderful exhibition of that awful day and a truly amazing must do whilst in New York. Take your tissues

Date of experience: March 2018
Thank Amanda W
Reviewed today via mobile

This place really hits the mark, I could of easily spent a lot more time than i did here. Very emotional - you can almost relive it - I remember watching in England as it happened live on the news. It’s a must for everyone...More

Date of experience: February 2019
Thank scottw166
Reviewed today

It is something else, walking round I could believe what I was looking at and hearing. It is very upsetting to see what happened and the aftermath. You'll be walking round with your mouth open it is that amazing

Date of experience: January 2019
Thank FatLad1992
Reviewed today via mobile

We visited the 911 memorial and got audio guides also(I recommend these if busy you can find it hard to get near the sign to read it). It was the most surreal experience and you can nearly imagine yourself going through this horrendous experience. I...More

Date of experience: February 2019
Thank Edwina6686
Reviewed today

We went on a cold day Sunday morning in February, more than 17 years out from the attack, and there were still lines to get in- a testament to the brilliance of this museum. Look for the symbolism, listen for the sounds, look for the...More

Date of experience: February 2019
Thank nean1222
Reviewed today

You would expect for this to be an emotional experience, but the extent to which we were affected was unexpected. As we crossed the street to the Memorial Gardens, it felt like a wall of emotion hit us. It was a beautiful, crisp, sunny February...More

Date of experience: February 2019
Thank JeniScotland
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Questions & Answers
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11 February 2019|
AnswerShow all 3 answers
Response from Dave B | Reviewed this property |
We experienced very little queuing on the tour!
2 February 2019|
AnswerShow all 6 answers
Response from wackyjackie46 | Reviewed this property |
I think you’ll be fine. When you arrive, go to the ticket window & ask for a time change. If that line is long, just talk to the staff member who directs you to the line for people who have tickets & s/he can help you. It’s... More
23 January 2019|
AnswerShow all 9 answers
Response from magnolia_80 | Reviewed this property |
We used the MTA to bowling green since we went to the Statue of Liberty and Ellis Island. From there we walked to the 9/11 memorial.