The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
Suggest edits to improve what we show.
Improve this listing
Admission tickets
from £26.55
All you need to step foot in the door.
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Revenue impacts the experiences featured on this page, learn more.
Plan your visit
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Reach out directly
See what travellers are saying
  • Curious531926
    13 contributions
    5.0 of 5 bubbles
    Highlight of our trip in New York
    This was one of the stand out things from our week in New York. We entered the museum at 2pm and were still going through exhibits at 5pm when it closed. Would recommend that you allow plenty of time as this is a completely absorbing and moving experience. The museum is done in an exceptionally thoughtful way and I learnt so much - a must do.
    Visited January 2023
    Written 6 March 2023
  • bpm5515
    Frederick, Maryland176 contributions
    5.0 of 5 bubbles
    Can't miss the 911 Museum & Memorial if in NY
    Was able to get the 9:00 AM early entrance tour, it was excellent, and you beat the crowd. I was surprised my 11 year old grandson was as interested as he was. We spent several hours there. Had to go through security but at least only once.
    Visited March 2023
    Written 9 March 2023
  • veteran_vacationer
    Elgin, Illinois16 contributions
    4.0 of 5 bubbles
    A Moving Experience
    We spent 5 hours at the memorial and museum. It is a very thought provoking and moving experience. We went through the museum first, and then spent time at the memorial. The layout of the museum is a little confusing and I didn't find the staff to be particularly helpful when we asked where we should begin our visit. However, even with wandering around, we were still able to feel the emotion of the event. Once in the "Timeline" exhibit, we spent 3 1/2 hours going through the events of the day. We found the exhibit to be a little haphazard in its layout, but the amount of information, and the depth of information, is impressive. The presentation definitely hits your emotions pretty hard and they thoughtfully have tissue dispensers placed around the exhibit. The memorial portion is quietly understated, especially after viewing the museum, but it is an appropriate tribute.
    Visited March 2023
    Written 15 March 2023
  • PQM1607
    Glasgow, United Kingdom50 contributions
    5.0 of 5 bubbles
    Shouldn’t even be a thing sadly
    I broke my heart here. This is a museum that is so unnecessarily and essential on so many levels. The entire 911 tragedy should never have happened in the first place but it did. To see this is overwhelming and sad just prevails but did not dissuade from the idiots taking selfies outside it as a badge of some sort of honour, people died in work that day. The world stood still…… there were no selfies, no filters, no tagging pals or checking in…… The museum is tragically and selflessly essential and a fitting tribute to the poor souls who went to work and never came back, the passengers on the flights and the heroes who lost their lives trying to save others. The dog tribute room broke my heart too. I prayed on my visit here that we NEVER experience similar again. It was touching, sad, dignified but tragic to be there. All lost but never forgotten in all hearts! The fire engine broke me big time with its crushed ladder…..
    Visited March 2023
    Written 18 March 2023
  • Carlo Vazquez
    El Paso, Texas5 contributions
    5.0 of 5 bubbles
    Great Memorial for families
    The National 9/11 Memorial & Museum is a moving tribute to the lives lost during the tragic events of September 11th. The exhibits are thoughtfully curated and the museum offers a powerful educational experience. It's a must-visit destination for anyone wanting to pay their respects and learn more about this significant moment in history. However, parents should be aware that there is a section of the museum that is not recommended for young children due to its explicit content. Despite this, the museum offers a profound and unforgettable experience for visitors of all ages. We highly recommend visiting the National 9/11 Memorial & Museum to gain a better understanding of the events that shaped our nation.
    Visited March 2023
    Written 19 March 2023
  • Stephen D
    Boston, Massachusetts111 contributions
    5.0 of 5 bubbles
    Moving and informative
    I didn't expect to be so moved by the museum. We'd been to the memorial before, but this was our first time in the museum itself. The impact of that loss, particularly of all those first responders rushing in when everyone else was rushing out, stays with you.
    Visited March 2023
    Written 19 March 2023
  • usmboyzzz
    Sontag, Mississippi308 contributions
    5.0 of 5 bubbles
    a must see in NYC
    if you're going to visit one place in NYC, this is it. we did not hire a guide, but we did rent a pair of the audio devices with headphones which were $10 each. Very much worth it. There is so much emotion that I felt during this visit. You can't help but be moved and changed. Never forget.
    Visited March 2023
    Written 20 March 2023
  • Margaux
    Leuven, Belgium72 contributions
    4.0 of 5 bubbles
    Wonderful
    Very beautiful, extensive museum of 9/11. Be prepared for a long visit, as the collection is very extensive. In addition, I would recommend to visit it very early, as it can become crowed when busses with tourist/ school children arrive.
    Visited March 2023
    Written 25 March 2023
  • Katyreba
    Allen, Texas32 contributions
    5.0 of 5 bubbles
    A Beautiful Remembrance to Those Who Died on 9/11
    My husband and I visited the National 9/11 Memorial and Museum in March. We began with an early access tour of the memorial, which we booked directly through the museum’s website. This tour of the memorial begins one hour before the museum opens and is limited in space. I felt the tour was a gentle way to ease into such a difficult event. Our tour guide, Charles, was knowledgeable and was able to answer everyone’s questions. His voice was soft, calm, and somber, which helped provide an appropriate tone for the tour and a calming presence. The tour ticket included access to the museum, so we visited the museum after the tour was finished. We spent 3 hours in the museum and didn’t finish. We could have stayed another 3 hours, but we were emotionally spent. The museum was rich in detail and artifacts. As the morning wore on, the museum became congested with people, making navigating the museum, reading the plaques, and seeing the artifacts difficult. Although children were in the memorial and museum, I personally wouldn’t recommend this for children. Some of the descriptions and artifacts are graphic and could be disturbing to children. Being from Texas and this being my 1st visit to NYC, I feel the memorial and museum helped me connect more personally to one of our nation’s most tragic and defining events.
    Visited March 2023
    Travelled as a couple
    Written 26 March 2023
  • Claire T
    3 contributions
    5.0 of 5 bubbles
    Moving tribute in memory of all who lost their lives on that awful day 9/11
    Very moving, powerful and important tribute in memorial to all the victims. There are lots of videos, still frames, voice mail messages and memorabilia/artefacts recovered from ground zero. Family/survivor accounts are very moving. Hearing & seeing will tug at your heart. Well done exhibit honouring the victims and first responders who lost their lives on that fateful day.
    Visited March 2023
    Travelled as a couple
    Written 28 March 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
4.5
4.5 of 5 bubbles96,939 reviews
Excellent
76,262
Very good
15,743
Average
3,711
Poor
757
Terrible
472

Melanie F
19 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
I left our visit here until the last day of our trip - we knew it would be sad but felt it important to go and pay our respects. Best tip I can give is to go early. We booked for 9am, arrived at 8.30 and spent some time at the memorial pools. The museum was so well laid out and informative, tissue boxes dotted around which I definitely needed :( Got to leave a message which the appears on a world map. A must visit when in NYC
Written 22 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ahmed R
Washington DC, DC688 contributions
3.0 of 5 bubbles
Jan 2024 • Family
The memorial outside is nice, but the museum inside is overrated. The open spaces are wasted with very minimal content. All the artifacts/content are crammed into smaller rooms that get absolutely packed. It's super annoying. But the outer halls are massive with barely anybody walking around. WTF.

The artifacts and stories are good. They capture the story of that day. I did enjoy looking at them and reading about them, but it would be better if I had more space and didn't have people all over me trying to read them also.

Last, the Al-Qaeda section was disappointing. This is a damn history museum, but they TOTALLY skipped the part about how the organization was formed!? Like, you didn't think mentioning the US and the CIA is responsible for funding them and forming them to fight against the Russians? It was an attempt to make the religion of Islam look bad and gave no clear indication of why or how the group came to be. I mean, at least own it. But nope, US can't make itself look bad. Terrible way to portray the truth here.
Written 20 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michelle C
Coventry, UK10 contributions
5.0 of 5 bubbles
Such a moving day! Well worth the money too. I would advise arriving early (I had 9am slot) as you can get some great photos of the memorial gardens and take your time before the museum opens. I also purchased the audio guide for additional $10 which was worth it as it takes you logically round the museum and you don’t miss anything either.

It’s all self paced and you can take your time in the museum itself, everyone is respectful when taking photos, reading all the information boards and also in general which I felt was really comforting throughout the experience AND I only cried once, and that was at footage I had never seen before and something they never talk about, there is a short film once you get down by the big Virgil memorial so won’t spoil it for you all.
Written 20 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aisling F
Calne, UK324 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
This is a very moving museum on the events of 9/11. Very comprehensive and goes into an amazing level of detail. Given yourself at least three hours to properly take it all in and don't expect to keep dry eyes as you do.
Written 19 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrew A
25 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
Incredible experience, very sobering and beautiful tribute to all who worked to save people and to all who perished that day
Written 18 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

meagan t
2 contributions
4.0 of 5 bubbles
Feb 2024 • Couples
It was very detailed. The only thing i didn’t like was there was o many people it was hard to view the pieces up close. Overall very informative
Written 17 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Craig Cushing
Newcastle upon Tyne, UK57 contributions
1.0 of 5 bubbles
Overpriced and overcrowded.
Why does this cost so much? Surely the Government should be contributing to keeping this as low a fee as possible this should be a donation museum and a reflection exhibit not some money making place.....hmmmmm...there must be millions being generated by this place daily ....where's that ending up??
The reflection pools are really nicely done but the museum itself is poorly laid out and even in the winter it's overcrowded with OTT Airport security checks on entry
..how ironic.
I paid to show my respects to those who perished but feel as if this is just a government money making 'museum' it shouldn't be anything like this, very sad seeing all the faces who died that day some never found, this whole thing makes me feel uneasy.
Written 16 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jen
Lincoln, UK142 contributions
5.0 of 5 bubbles
Oh my word. Such an emotional place. A beautiful, fitting tribute to all those involved in this horrific attack. Didn’t think I’d like it as felt it would be inappropriate but was so wrong, a real eye opener and so poignant. Highly recommend this museum - thank you so much x
Written 16 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

gurpreettoor19
Birmingham, UK4 contributions
5.0 of 5 bubbles
Feb 2024 • Family
So much to learn. A must to see if visiting New York. The museum allows you to envision what it must have been like when 9/11 happened through all the artefacts they have displayed. It was one of my highlights from my New York holiday.
Written 15 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

stevedeb2017
Hereford, UK11 contributions
4.0 of 5 bubbles
Feb 2024 • Couples
Very cleverly laid out, architecture amazing. Very respectful and reverent displays telling many interesting and little known (by non-locals) facts and stories. The two pools on the footprints of the towers, engraves around the sides with the names of the fallen show the awful toll and how big a sacrifice the emergency services and public bodies responded and paid a terrible price.
Written 15 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 64,699
Revenue impacts the experiences featured on this page, learn more.
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

The National 9/11 Memorial & Museum, New York City

Frequently Asked Questions about The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum admission prices can vary. Entrance tickets currently cost £26.14, while a popular guided tour starts around £25.35 per person.